Experience

Amtec Motors Zimbabwe

• Zimbabwe
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Mar 2022 - Present

  Delivering quality customer care through effective communication and teamwork - bridging the gap between the company and the customer(#Customer Satisfaction is key)Noting all the customer concerns on their vehicle/s - giving the best advice of action to ensure reliability of the vehicle.Market research, Strategic thinking and planning ensuring that the monthly set targets are always .Data Capture and Analysis - studying the seasonal trend in vehicle service and maintenance to ensure an effective parts inventory.Quality Control Record keeping using Automate Evolve, carrying out customer service reminders and follow ups Show less

• Mechanical Engineering Graduate Trainee

  • Mar 2020 - Feb 2022

  Noting all customer concerns i.e. opening jobcards, recommending the best service and repair typesCarrying out onsite customer visits, studying customer fleet composition and recommending service types and intervals.Carrying out quotations and invoicing jobs.Reported and recommended new and emerging business ideas to the Service Manager.