Marketing and Sales manager

• Feb 2022 - Present

Marketing Officer

• Jun 2018 - Jan 2022

Della is a registered training organisation. Della’s courses are responsive to the strong growth industries and are based on promoting and supporting the economy while enhancing employment opportunities. Key achievements: • Organized the business marketing plans that reflected in real increase of website traffic and student enquiries. • Achieved and went beyond KPIs on student catchment and company revenue. Responsibilities: • Helping indirect sales through student agencies. • Creating a clear yearly marketing plan to increase web presence of the college. • Maintaining networking and business opportunities with suppliers and distribution channels to ensure a pipeline of revenue to the college. • Setting up marketing strategies focused on the 4Ps: Product, price, promotion and place. • Using analytics to strategize marketing channels.

Sales Team leader

• Jan 2018 - May 2018

We Link is an educational agency specialising in helping international students studying in the best institutions in Melbourne in areas of vocational courses and higher education. Key achievements: • Increased company revenue and margins by setting up sales strategies with more appealing value propositions. • Improved online reviews as result of customer satisfaction. • Linked extra collateral sources of revenue such as travel and entertainment for students. Responsibilities: • Helping parents/students making the journey of educational planning as simple as possible. • Assessing city selection, accommodation, insurance, visas and contingency plans. • Maintaining requirements of revenue and profitability with educational packages. • Filing documentation, submitting applications on behalf of students and closing payments. • Analysing, reporting and communicating results to colleagues and managers.

Educational Consultant

• Apr 2017 - Dec 2017

Easylife is an educational consulting business in Melbourne bringing services to international students. Key achievements: • Increased company revenue, customer numbers and improved online reviews. • Linked extra collateral sources of revenue such as travel and entertainment for students. Responsibilities: • Helping parents/students and organizations with educational planning. • Assessing suitability of educational Institutions in Melbourne to make commercial agreements with Easylife Australia. • Maintaining requirements of revenue and profitability. • Directing communication with clients to solve their questions. • Securing documentation and closing paperwork on student cases. • Analysing, reporting and communicating results to colleagues and managers.

Commercial Manager

• Apr 2010 - Jan 2016

Banco Industrial do Brasil SA is a commercial bank that services middle market clients, operating in the states of Sao Paulo and Rio de Janeiro in Brazil. Key achievements: • Increased consumer portfolio to $50M in loans to commercial customers with revenues over $1M. • Handled operational aspects of the branch, including, customer service, staff performance reviews, legal aspects, administration and sales Responsibilities: • Supervising and managing a bank branch, overseeing oversee financial reporting. • Participating in the selection and training of new staff. • Setup goals for the branch revenue growth. • Managing and supervising employees, assisting customers, and aiding with issues. • Assessing local market conditions and identify current and prospective sales opportunities. Developing forecasts, financial objectives and business plans • Bringing the best of branch’s personnel by providing training, coaching, development and motivation • Locating areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

Assistant

• Nov 2006 - Mar 2010

Itaú Unibanco (commonly referred to as Itaú) is a Brazilian publicly quoted bank with headquarters in São Paulo, Brazil. The bank is the result of the merger of Banco Itaú and Unibanco, which occurred on Nov 2008 to form Itaú Unibanco Holding S.A, one of the largest financial conglomerates in the Southern Hemisphere. Key achievements: • Improving key performance indicators (KPIs) for my branch office with customer service and deposits. Responsibilities: • Record keeping and analysis of data. • Providing banking assistance to bank customers in handling their deposits and payments. • Assisting and supporting bank administration in its operational issues. • Assisting banking personnel in preparing and checking bank documents and statements. • Acting account manager for small businesses with revenue over $100k.