Experience

Plantech

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Lead Generation Specialist

  • May 2023 - Present



Story Hotel

• Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

• Assistant General Manager

  • Nov 2021 - Present

  -Implement security measures and ensure compliance with safety regulations. -Liaise with other departments to ensure smooth operations and guest satisfaction. -Utilize property management systems and other software applications for efficient front desk operations. -Train staff in upselling techniques and promote hotel amenities and services. -Ensure compliance with brand standards, quality guidelines, and guest satisfaction metric -Implement security measures and ensure compliance with safety regulations. -Liaise with other departments to ensure smooth operations and guest satisfaction. -Utilize property management systems and other software applications for efficient front desk operations. -Train staff in upselling techniques and promote hotel amenities and services. -Ensure compliance with brand standards, quality guidelines, and guest satisfaction metric



Vip Hotel

• Brazil
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Nov 2019 - Nov 2021

  -Provide exceptional customer service and ensure guest satisfaction. -Supervise and manage front desk staff, including training, scheduling, and performance evaluation. -Oversee the check-in and check-out processes, ensuring efficiency and accuracy. -Manage room reservations and optimize revenue through effective yield management. -Maintain front desk records, prepare operational reports, and analyze data for insights. -Provide exceptional customer service and ensure guest satisfaction. -Supervise and manage front desk staff, including training, scheduling, and performance evaluation. -Oversee the check-in and check-out processes, ensuring efficiency and accuracy. -Manage room reservations and optimize revenue through effective yield management. -Maintain front desk records, prepare operational reports, and analyze data for insights.