Guendalina Rastelli

Marketing, Communication & Clients Services Coordinator at SEA Prime SpA
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Contact Information
Location
Milan, Lombardy, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Full professional proficiency
  • Spagnolo Elementary proficiency

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Credentials

  • IELTS
    British Council
    May, 2014
    - Sep, 2024
  • CAE Advanced Level C1.2
    British Council
    Jan, 2014
    - Sep, 2024
  • ECDL “European Computer Driving Licence”
    Università degli Studi di Milano-Bicocca
    Jan, 2012
    - Sep, 2024

Experience

    • Italy
    • Airlines and Aviation
    • 1 - 100 Employee
    • Marketing, Communication & Clients Services Coordinator
      • Feb 2022 - Present

      - Social media content creator (Linkedin, Instagram, GoogleMyBusiness)- Press releases, media kit, photographic material and newsletter management- Website content management - Coordinator of a team of 10 professionals dedicated to hospitality in the two infrastructure of the company- Planning and supervision of sector events and exhibitions- Creation of online and offline content strategies and communication plans- Development of earned, owned and paid media content in line with corporate strategies- Marketing material management: company presentations, brochures, signage and gadgets, verifying their relevance to target and corporate identity- Collaboration in defining the brand identity- Active collaboration with the communication agency regarding communication objectives and targets to be intercepted- Participation in the definition of communication strategies including online advertising and traditional ATL media- Design and planning of promotional campaigns and market launch of new services Show less

    • Commercial
      • May 2018 - Feb 2022

      - Social media content creator (Linkedin, GoggleMyBusiness)- Press releases, media kit, photographic material and newsletter management- Website content management - Planning and supervision of sector events and exhibitions- Creation of online and offline content strategies and communication plans- Development of earned, owned and paid media content in line with corporate strategies- Marketing material management: company presentations, brochures, signage and gadgets, verifying their relevance to target and corporate identity- Collaboration in defining the brand identity- Active collaboration with the communication agency regarding communication objectives and targets to be intercepted- Participation in the definition of communication strategies including online advertising and traditional ATL media- Design and planning of promotional campaigns and market launch of new services Show less

    • Sales & Account Manager
      • Jul 2017 - May 2018

      - Account management - Planning and participation in events - Website content management - KPI monitoring to guarantee the achievement of the commercial targets set - Analysis of market sector trends and identifying new business opportunities - Presentations and proposals of products and services offered by the company to clients - Commercial negotiations with existing customers - Management of sale activity to increase turnover - Participation in promotional events - Account management - Planning and participation in events - Website content management - KPI monitoring to guarantee the achievement of the commercial targets set - Analysis of market sector trends and identifying new business opportunities - Presentations and proposals of products and services offered by the company to clients - Commercial negotiations with existing customers - Management of sale activity to increase turnover - Participation in promotional events

    • Canada
    • Hospitality
    • 700 & Above Employee
    • Sales & Communication Agent
      • Jul 2015 - Jul 2017

      - Customer care, sales volumes and planned revenue objectives satisfaction - Building strong relationships both with clients and third party agencies- Customer loyalty, through proactive management of individual needs, dispute resolution, claims management and troubleshooting- Commercial negotiations management- Efficient communication both with clients and prospects promoting offer packages- Use of programs (Alterego and Opera) to update the company database- Performing electronic transactions Show less

    • Sales & Communication Intern
      • Mar 2015 - Jul 2015

      - Customer care, sales volumes and planned revenue objectives satisfaction - Building strong relationships both with clients and third party agencies- Customer loyalty, through proactive management of individual needs, dispute resolution, claims management and troubleshooting- Commercial negotiations management- Efficient communication both with clients and prospects promoting offer packages- Use of programs (Alterego and Opera) to update the company database- Performing electronic transactions Show less

    • United States
    • Retail Apparel and Fashion
    • Production Development Specialist
      • Sep 2014 - Mar 2015

      - Current collection inventory organization - Analysis of market trends for future collections development - Assistance in new collection development - Database update to optimize the materials order - Current collection inventory organization - Analysis of market trends for future collections development - Assistance in new collection development - Database update to optimize the materials order

    • Government Administration
    • 700 & Above Employee
    • Communication Assistant
      • Sep 2010 - Jun 2014

      - Communication specialist with children (6-13) with disabilities - Communication specialist with children (6-13) with disabilities

    • Italy
    • Events Services
    • 400 - 500 Employee
    • Customer Care Assistant & Translator
      • 2011 - 2014

      - Customer care service - Translator assistance at the booth in english and spanish - Customer care service - Translator assistance at the booth in english and spanish

    • Production Development Specialist
      • Sep 2011 - Mar 2012

      - Current collection inventory organization - Analysis of market trends for future collections development - Assistance in new collection development - Database update to optimize the materials order - Current collection inventory organization - Analysis of market trends for future collections development - Assistance in new collection development - Database update to optimize the materials order

Education

  • Università degli Studi di Milano-Bicocca
    Laurea, Sociologia
  • Liceo Classico G.Carducci, Milano

Community

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