Experience

Allianz Insurance Singapore
• Singapore
• Insurance
• 1 - 100 Employee
• Head of Financial Operations

  • Nov 2022 - Present


Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Head of Financial Operations (Promoted)

  • Jun 2020 - Nov 2022

  - Reporting to Chief Finance Officer with Accounts Receivable Lead reporting to me and handle both Accounts Receivable and payable matters with more focus in payables scope. - Reviewing Cashflow on a weekly basis and ensure that adequate funds are available for operational needs with excess cash is sent to investment and divestment is kept to a minimal.- Ensuring the interfund settlement between offshore and onshore account is promptly settled adhering to MAS policy. - Reviewing Balance Sheet Schedules and Bank Reconciliations for month end closing to ensure that they are in good order. - Overseeing the process improvements and system enhancements in claims payment processing, reviewing Quarterly Summary of Claims Statistics and Points to highlight to Head of Claims for better workflow between Finance and Claims Team and build rapport and understandings with Claims Team for better collaboration.- Overseeing and ensuring intercompany recharging and invoicing are in good order providing support and assisting in queries and facilitate the drafting and signing of Service Level Agreements. Ensuring intercompany payables/ receivables are reconciled and settled on a timely basis. - Overseeing the payment process for all suppliers, vendors and regulatory bodies that includes prompt payroll processing and resolve issues and queries with regard to payments. - Ensuring that Travel & Expense Policy and process for staff reimbursement is adhered to and to keep the policy up to date. - Overseeing the implementation of Internal Control Over Financial Reporting (ICFR) to set up process workflow Visio presentation and Words narratives, ensure proper documentations and controls are in place for each part of process and to improve/ resolve gaps identified. Achievements:- Together with staff & engaged agent, KPMG, delivered the submission of Assisted Compliance Assurance Program (ACAP) to IRAS in Jul 2020. Show less

• Finance Assistant Manager, Accounts Receivable

  • Jan 2018 - May 2020

  - Reporting to Chief Finance Officer and handle Accounts Receivable tasks and projects as per assigned. - Leading an Accounts Receivable Team of 3 with a Credit Controller and 2 handling receipts reconciliation. - Leading the Team to meet AR targets set for > 90 days overdue and unreconciled receipts for > 30 days.- Reporting AR Statistics with actions to be followed up for Top 10 overdue accounts monthly. Introduce, improving and structuring AR policies and processes to increase effectiveness and efficiency in internal work processing. - Holding weekly meeting with AR Team to discuss issues for resolution, to update each other on necessity information and communicate AR results on a monthly and make plans to close the gap towards targets set.- Engaging discussions/ meetings with Business and Operations Teams to understand their work flow and perspectives to suggest process change to reconcile issues for better collaboration.- Participate in Bi-monthly meetings with Business Team to communicate new AR policies and processes ensuring their understanding of AR work flow, discuss for resolution for accounts > 90 days overdue and consistently engaging them to get their buy-in support in reducing overdue balances.- Building better relationships and collaborations with top brokers (i.e. Willis, JLT, Aon & Marsh) with festive visits to their office with gifts and organizing meetings with them to discuss alignment in processes to facilitate AR work. - Performing follow up on long uncollected premiums and top overdue accounts.- Organizing meetings internally and externally with brokers to resolve problematic and unreconciled account.Achievements:- 2019 - Achieved result of SGD 2.8mil for > 90 days receivables & less than 1% for Unmatched/ Unallocated receipts against KPI of SGD 3mil & 1.5% respectively.- 2018 - Achieved result of SGD 1.9mil for > 90 days receivables & 1.06% for Unmatched/ Unallocated receipts against KPI of SGD 2.4mil & 5% respectively. Show less



LLOYD'S REGISTER ASIA

• 1 - 100 Employee

• Accounts Receivable Team Lead (Promoted)

  • Dec 2016 - Jan 2018

  -Reporting to Finance Shared Services Centre Manager and handle tasks and projects as per assigned. - Leading an Accounts Receivable Team of 5 Accounts Receivable Specialists and 2 Receipting Specialists for the Region of ANZ, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam.- Coordinating, liaising and providing advices to respective country Finance Managers with regard to month-end closing and all related matters to Accounts Receivable..- Meeting up with Finance Directors and Business Managers from all Business Streams to resolve receivable issues.- Meeting up clients with respective Accounts Receivable Specialist to discuss and resolve repayment issues.- Providing guidance and advices to the Team for day to day operation in Accounts Receivable matters.- Communicating and ensuring that the Team understands all processes and policies in Accounts Receivable matters and activities to perform for month-end closing.- Setting up and recommending changes to approval matrix for refunds, credit checks and receipting to improve efficiency.- Implementing processes and policies change and set up to improve effectiveness and efficiency in Accounts Receivable work.- Preparing reports and making analysis for overdue accounts as and when required.- Ensuring that the Team adheres to the respective timeline given for month-end closing activities for a smooth Finance closing monthly.- Interviewing and performing administrative work in the recruitment of new team members to the Accounts Receivable Team.Achievements:- Established a Standard operating guidelines and process for credit checks of clients.- Improved efficiency in the credit check and receipting processes by recommending change to the respective approval matrixes.- Established proper guidelines and schedules for month-end closing activities.- Established process in placing clients with credit on hold in the cessation of services due to much overdue balances. Show less

• Accounts Receivable Specialist (Senior)

  • Jun 2016 - Nov 2016

  - Collecting payments from corporate clients for accounts under Marine, Energy and Management System Businesses (Singapore and Taiwan Regions) with primary focus on debts more than 90 days for Marine Business.- Preparing Accounts Receivable Report for updating and reporting. - Reconciling daily receipts of payments in bank statement against invoices issued.- Resolving clients’ enquiries on fees charges on invoice and providing clients with supporting documents for processing of invoices. - Liaising and coordinating with Marine Admin. Support Team for Purchase Order issues and Order to Invoice Team for billing issues (i.e. Change of address, revision of entity name, discrepancy in charges and delivery of invoice).- Meeting up Business unit on a weekly basis to manage and proactively resolve credit and collection issues.- Escalating possible uncollectible payments to Superior or Business unit for immediate attention and action for resolution. - Meeting up clients to understand clients’ payment process or discuss on payment resolutions. - Providing analysis and recommendation on credit term to Business unit for account set up based on requested Credit Reports from DNB clients. - Liaising with legal counsel on accounts under litigation or commencement of legal action against clients.- Liaising with liquidators’ office for accounts under liquidation and filing of proof of debts. - Providing monthly cash forecast and periodic cash forecast to Finance Team.- Preparing Bad Debts provision report and Accounts Receivable reconciliation report for month end closing. Achievements:- Achieved an approximate 19% (S$353k) reduction for debts of more than 90 days for Marine Business in 4 months of employment. - Managed to collect long overdue debts which were outstanding since Aug 2015 and Dec 2015 from 2 clients in 2nd month of employment. Show less



NHST Media Group Asia

• Credit Controller

  • Jan 2016 - Jun 2016

  - Collecting of long overdue payments from corporate clients for accounts more than 90 days under Nautisk Forlag Singapore office. - Liaising with clients in reconciling their accounts and follow up on overdue payments. - Meeting up clients to discuss on payment resolutions. - Conducting searches or traces via online platform such as Bizfile or Marine/ Shipping’s websites to ascertain client’s business financial standing and compliance to regulatory reporting. - Initiated a format of Account Receivables Report for updating and reporting. - Liaising with Collection Agency on accounts assigned to their office. - Instructing Finance Team to clear unallocated payments against respective invoices. - Performing ‘blocking’ on accounts in system due to delinquency. - Recommending new processes and process change in improving and tightening up credit control efficiency and effectiveness. Achievements: - Managed to collect and resolve an outstanding payment which is the top 4 highest overdue amount for more than 90 days in 3rd week of employment. - Achieved a total 67% reduction for debts of more than 90 days in 3 months of employment. Show less



Publicis Groupe Singapore

• Singapore
• Advertising Services
• 1 - 100 Employee

• Controller, Credit Operations

  • Oct 2013 - Jan 2016

  - Collecting of payments from corporate clients to reduce overall delinquency towards achieving monthly KPI for Advertising Agencies, i.e., Zenithoptimedia, Starcom, Leo Burnett, Saatchi & Saatchi, Publicis Singapore and Bartle Bogle Hegarty. (Mainly handling chronic delinquent accounts) - Identifying unknown and unmatched receipts and liaise with clients or agencies to post them against the relevant invoices or to the advised General Ledger accounts. - Following up on accounts by sending constant email and call up reminders to discuss and check on payment status of outstanding payments. - Identifying clients’ issues in leading to delay of payments and take appropriate actions to resolve these issues. - Meeting up respective agencies to update them on current collection status, to discuss and resolve receivables issues. - Contacting clients with visits to their office or calls to understand and familiarize their internal payment process and propel new processes to align with client’s payment process to improve collection. - Setting and improving processes to increase efficiency and effectiveness in credit operations. - Providing guidance and communicating new processes and best practices to collection team members. - Preparing collection forecast for management and respective agencies. - Collaborating with various internal business functions and units such as billings teams, accounting teams and respective agencies to reconcile un-posted receipts to prepare month-end finance closing. Achievements: - Driven the Overdue Balance from S$479k for Oct 2013 down to S$29k for Mar 2014 for an account under a Telco Company. - Driven the Overdue Balance from S$400k for Oct 2013 down to S$0 for Mar 2014 for an account under a local Bank. - Achieved an unprecedented overdue record of less than 20% with the Team for Dec 2015 which overdue record has been holding up at the range of 30% to 40% over the last 3 to 4 years. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Accounts Receivable Analyst (Contract)

  • Dec 2012 - Aug 2013

  - Collecting of payments from corporate customers to prevent accounts from going overdue. (Handling Malaysia, Indonesia, Philippines and Taiwan regions) - Sending E-Statement of accounts on a weekly basis and upon customers’ request. - Updating email contacts for E-statement and E-invoice mailing lists. - Liaising with customers to resolve payment issues and reconcile accounts. - Corresponding with customers to resolve their enquiries. - Collaborating with various internal business functions such as credit, sales, Applecare and cash application teams and external customers to resolve receivable issues. - Escalating issues to resolve possible overdue payments. - Putting up approval for customers’ refunds and liaise with customers and cash applications team to transact the refunds accordingly. - Reporting payment and delinquency status for accounts on a weekly basis and for month-end finance closing. - Involved in UAT for FSCM Phase 1.5. Achievements: - Involved and completed assigned testing tasks for User Acceptance Test for Finance System for Collection Management Phase 1.5. - Achieved a lowest Delinquency rate of 0.5% with fellow colleague handling APAC region under a Service Level Agreement of 2%. Show less



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Credit Management Officer (Legal Recovery)

  • Dec 2011 - Nov 2012

  - Change of portfolio of work from handling Personal Loan accounts recovery to Auto Loan accounts recovery. - Recovering of payments from business written off Auto Loan accounts. - Instructing law firm to file legal proceedings for recovery of payments from defaulting accounts. - Negotiating installment plan and full settlement of accounts with customers. - Corresponding/ liaising with government agencies, Credit Counseling Singapore, Land Transport Authority and law firms with relation to Auto Loan accounts. - Corresponding/ liaising with authorized car dealers and generate statement of account for early redemption of vehicle. - Corresponding/ liaising with Repossession Department for repossession of vehicle. - Computing and issuing of 4th Schedule, Repossession Authority Notice and 5th Schedule for repossession of vehicle - Performing business and various individual searches and litigation searches in identifying opportunity of collection recovery from account holders. - Assessing demographics (i.e. age, employment status, home or business ownership), past and current financial status (i.e. salary, financial obligations) of account holders in reviewing legal proceedings and negotiating of payments. - Identifying and analyzing external environment or economic factors that may affect collection recovery. - Monitoring and reviewing written off accounts for collection recovery. - Submitting accounts for updates of account holders’ records in Credit Bureau Singapore in following up with closure of account. Achievements: - Appraised with a high rating of “1B – Exceptional Performance” for work performance 2011. - Resolving disputes and issues amicably with account holders which arose from integration for Auto Loan accounts. Show less



General Electric Money Pte. Ltd.

• Collection Analyst (Legal Recovery) - Team Leader for Personal Loan Recovery

  • May 2007 - Dec 2011

  - Recovering of payments from business written off Personal Loan accounts. - Instructing law firm to file legal proceedings for recovery of payments from defaulting accounts. - Negotiating installment plan and full settlement of accounts with customers. - Corresponding/ liaising with government agencies, Credit Counseling Singapore and law firms with relation to Personal Loan accounts. - Corresponding/ liaising with internal parties, Origination Department, Underwriting Department, Risk Management Department, Payments and Remittance Section with relation to Personal Loan accounts. - Monitoring and reviewing written off accounts for collection recovery. - Communicating and guiding team members on various issues in collection recovery. - Providing forecast of monthly recovery amount and leading team members towards achieving monthly collection targets. - Recovering of payments for current and delinquent corporate accounts for vendor leases. Achievements: - Accomplished 109% against target in overall collection for first month of employment for frontend vendor leasing and Personal Loan accounts collection. - Appraised with a highest rating of “Highly Valued” for work performance 2007. - Received Employee of the month award (Mar 2008). - Presented with Quarterly Management award by Acting Chief Executive Officer (Jul 2008). - Appraised with a highest rating of “Highly Valued” for work performance 2008. - Appraised with a highest rating of “Role Model” for work performance 2009. - Presented with Quarterly Management Award by President & Chief Executive Officer (Apr 2010). - Promoted from Collection Associate to Collection Analyst on 01 Apr 2010. - Appraised with a highest rating of “Role Model” for work performance 2010. Show less



IQPC

• Israel
• Computer Hardware Manufacturing

• Customer Service Executive / Event Management Support

  • Mar 2006 - Apr 2007

  - Processing registration for Delegates. - Providing pre and post registration supports. - Managing global and local clients which include government bodies’ personnel. - Handling all clients’ queries and complaints. - Ensuring that clients’ queries are resolved within given time frame. - Providing on site supports to receive delegates and assist in registrations. - Compiling statistics and reports for submission to main office/ management for review. - Providing ideas and suggestions to streamline work processes as well as to reduce problems encountered in business development. - Conducted internal training presentation to teammates after attending external training course. Achievements: - Complimented for contributions towards Air Dominance India 2007 by Managing Director of India Office & Producer for the event. - Handled 2 successful large scale conferences, Investment Opportunities in Indian Real Estate & Infrastructure (May 2006) and Shared Services Asia Summit (Aug 2006). - Awarded with Special Merit Increment in recognition of exceptional contributions towards the company (Jun 2006). - Appraised with a positively commented Testimonial by Customer Service Manager for employment under IQPC. Show less



CPF Board

• Government Administration
• 700 & Above Employee

• Executive Officer (Customer Service Department)

  • Mar 2004 - Mar 2006

  Mar 2004 (Tanjong Pagar Main Office) - Preparation of monthly and weekly statistic reports. - Assisting in preparation of presentation reports and slides. - Data entry for statistical purposes. - Providing back-end support to customer service. - Ensuring safe-keeping of important and confidential documents. Oct 2004 (Tampines Branch) - Involved in the operations of the National Project, ERS towards the end of 2004. - Performing cashier duty collecting payment and balancing of payment at day end. - Collating banking statistics for the day. - Performing customer service duty at reception. - Attending to enquiries and providing support at customer service floor and e-counters. - Inventory control and requisition. - Providing administrative support. Achievements: - Managed accounts closing for Operations of Economic Restructuring Shares. Show less