Experience

Arizona Coalition to End Sexual and Domestic Violence

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• MARPA SERF Financial Administrator

  • Jan 2023 - Present

  Phoenix, Arizona, United States Responsible for receiving calls and responding to Helpline voicemails regarding MARPA SERF funding requests. Staff funding requests for approval with the Director of Victim Services or elevation of approval to CEO. Accurately enter approved call, email, SMS-text, and chat funding requests into ACESDV database. Process MARPA SERF requests in QuickBooks and coordinate check pick-up with survivors. Review MARPA sub-grantees financial reports for payment reimbursement based on expected… Show more Responsible for receiving calls and responding to Helpline voicemails regarding MARPA SERF funding requests. Staff funding requests for approval with the Director of Victim Services or elevation of approval to CEO. Accurately enter approved call, email, SMS-text, and chat funding requests into ACESDV database. Process MARPA SERF requests in QuickBooks and coordinate check pick-up with survivors. Review MARPA sub-grantees financial reports for payment reimbursement based on expected deliverables to ensure that payments are in-line with contract requirements. Outreach and Coordinate with landlords to facilitate rental payments and Outreach with Community Resources providing funding assistance for best practices. Show less



Chicanos Por La Causa, Inc. (CPLC)

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Office Manager

  • Mar 2021 - Jan 2023

  Phoenix, Arizona, United States ● CPLC De Colores Domestic Violence and Sexual Assault Program. Providing administrative support to the community-based program manager with data entry, report generation, chart documentation preparation and generating programmatic reports. ● Responsible for greeting visitors to the program and conducting incoming client intake assessments and screenings. ● Monthly supply orders for program, office and group needs, keeping proper inventory levels. ● Complete invoices, check request… Show more ● CPLC De Colores Domestic Violence and Sexual Assault Program. Providing administrative support to the community-based program manager with data entry, report generation, chart documentation preparation and generating programmatic reports. ● Responsible for greeting visitors to the program and conducting incoming client intake assessments and screenings. ● Monthly supply orders for program, office and group needs, keeping proper inventory levels. ● Complete invoices, check request and purchase orders for all purchases for the De Colores Community Based Program. ● Maintain vendor relationship for supplies, donations and collaborations. ● Create memos, correspondence, reports, and other documents. ● Handle all incoming assessments and screenings with new and prospective clients. ● Create monthly reports for the various grants. ● Submit monthly, quarterly and yearly reports for the various grants in a timely manner. ● Enter client data into the database system. ● Track all incoming and exiting clients. ● Maintain confidentiality in all administrative and programmatic matters. ● Participate in monthly meeting with SAFEDVS leaders. ● Participated in hiring and onboarding of new employees within the department.

• Administrative Office Care Specialist

  • Aug 2019 - Mar 2021

  Phoenix, Arizona Area CPLC De Colores Domestic Violence and Sexual Assault Program. Provide administrative support to the community based program manager with data entry, report generation, chart documentation preparation and generating programmatic reports. Responsible for greeting visitors to the program and conducting incoming client intake assessments and screenings. Provide coverage of all incoming phone calls to the program.



NATIVE HEALTH

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Outreach and Enrollment Specialist

  • Apr 2019 - May 2019

  Phoenix, Arizona Area Responsible for assisting families and children of the community to identify, enroll, and access affordable health insurance options through Medicaid/CHIP and the Health Insurance Marketplace.



Harland Clarke Customer Engagement Solutions

• United States
• Financial Services
• 700 & Above Employee

• Process Quality Team Leader II

  • Jun 2010 - Jul 2018

  Phoenix, Arizona Area Responsible for coaching, teaching, training and removing barriers to enable Process Quality Technicians to meet their Time, Cost, and Quality goals, and to be accountable for their technical and behavioral standards. Follow and control Process Quality standards, to include but not limited to Performance Management process, Certification process and, Production and Quality control. Coordination of all conversion projects, liaison to project managers and production staff. Tracked project… Show more Responsible for coaching, teaching, training and removing barriers to enable Process Quality Technicians to meet their Time, Cost, and Quality goals, and to be accountable for their technical and behavioral standards. Follow and control Process Quality standards, to include but not limited to Performance Management process, Certification process and, Production and Quality control. Coordination of all conversion projects, liaison to project managers and production staff. Tracked project from start to finish and manage proof samples for project with project coordinators. Verified all aspects of project are successful and complete. Foster an environment for continuous improvement while meeting quality standards. Encourage teamwork within the Process Quality team and facilitated a relationship with the production team and the PQ team. Participated in the Employee Engagement Team as a Team Leader, planned and created special events for employee recognition and engagement. Led the local United Way fundraising campaign for the Phoenix production plant and co-led the national United Way Campaign; collaborating with the production plants to increase employee participation and donation amounts.

• Production Team Leader I

  • Aug 2008 - Jun 2010

  Phoenix, Arizona Area Responsible for coaching, teaching, training and removing barriers to enable High Performance Work Teams to meet their Time, Cost, and Quality goals, and to be accountable for their technical and behavioral standards. Follow and control manufacturing processes, to include but not limited to Performance Management process, Certification process and Production and Quality control.

• Quality Assurance Technician II

  • Jul 2008 - Aug 2008

  Phoenix, Arizona Area Responsible for supporting quality group & shift team in the production environment along with using troubleshooting techniques to solve Process Quality related issues.

• Quality Assurance Technician I

  • Dec 2002 - Jul 2008

  Phoenix, Arizona Area Responsible for supporting quality group & shift team in the production environment along with using troubleshooting techniques to solve Process Quality related issues.

• Xerox Intouch Operator

  • Jun 2002 - Dec 2002

  Phoenix, Arizona Area Responsible for the coordination of print jobs for the InTouch process. Releases Host jobs to printer, processes job tickets, and is responsible for system reports



Bank One

• Banking
• 200 - 300 Employee

• Sr. Operations Associate

  • Jan 1999 - Jan 2002

  Grouped and distributed work for the returned items of the banks in Idaho, Colorado and New Mexico. Verified errors that were reported by the bank and charged the accounts appropriately. Calculated amounts to be sent to the corresponding banks.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Control Clerk II

  • Dec 1996 - Dec 1998

  Tempe, AZ Process credit card payments.