Guadalupe Breña Rubio

Global Supply Service Manager at Santander Global T&O
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Navas del Rey, Community of Madrid, Spain, ES

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ISO/IEC 20000
    Alhambra IT
  • ITIL Foundations V.3
    Alhambra IT

Experience

  • Santander Global T&O
    • Spain
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Global Supply Service Manager
      • Dec 2019 - Present

      Management of Santander's customer area for Santander UK and Santander Bank Poland in the One Europe region. During the first half of 2021, also in charge of the USA/Mexico region. ▻ Head of customer demand management in special projects, as well as overseeing incidents, contracts, and budgets in the technology area, propelling the group’s digital transformation. ▻ Key role in partnership with different stakeholders, both functional and technical, and reporting to each entity’s T&O.▻ Supervision of all aspects of the services managed, from planning, operating model development and compliance issues, through to delivery. Ensuring the quality and success of implemented solutions in a KPI-driven framework, with rigorous management control. ▻ Focused on incident resolution, facilitation of good progress, performance analysis, continuous service improvement, and service-level updates.

    • Service Manager
      • Aug 2018 - Nov 2019

      In charge of coordinating the infrastructure change management in the HUB Spain for customers Santander UK, Cahoot, Santander Consumer UK, Santander Consumer Bank Germany, Totta, Santander Consumer Spain and Ficres International. Playing a relevant role in the ITIL process, with main functions including:▻ Design and development of KPIs, as well as presenting regular reports to the CAB (Change Advisory Board). ▻ Ensuring that all implementations are successfully executed.

  • NTT DATA
    • Japan
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Head of Management - Customer Area
      • Jan 2016 - Aug 2018

      ▻ Management and control responsibilities, ranging from proposals, budgets and contracts to the monitoring of projects classified as special due to their technical complexity. ▻ Focused on dialogue and coordination of the teams involved, as well as monitoring execution plans.

    • Head of Management - Structural Change Area
      • Jan 2013 - Dec 2015

      In charge of Infrastructure Change Management in Production for all customers comprising the Mesena delivery: Santander UK, Cahoot, Santander Consumer UK, Santander Consumer Bank Germany, Totta; Santander Consumer Spain and Ficres International. ▻ Team leader, guiding the team in all aspects of planning, organization, monitoring, and control. ▻ Use of the internal ITSM and PMO tool to coordinate project plans in the delivery, pre-production, and production phases. ▻ Participation in weekly committees for approving changes, managing internal and external communications (Spanish / English) and resolution of incidents.

  • Aubay
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Head of Implementation - PRODUBAN (Banco Santander)
      • 2010 - 2013

      Providing support to the Produban teams (Banco Santander); in charge of leading projects for implementing different internal banking software applications for the customers Santander Consumer Spain, Ficres International, Banktrade, Banesto and Santander Consumer Bank Germany. ▻ Development of impact studies and traceability and monitoring for new software versions in production environments. ▻ Management of infrastructure changes for Santander Consumer Spain and Ficres International.

    • Support Specialist CSC Europe - PRODUBAN (Banco Santander)
      • 2006 - 2010

      Providing functional support, communicating changes, translation tasks (English) and preparing reports in incident resolution for the different entities of Santander Group: Abbey, Cahoot, Santander Consumer Finance (international), Banesto, Openbank.✓ Technology environment: Remedy | Cambridge | Tivoli | VNC | Mercury | TPX | Wide Vision | MS Office

  • Gestel Madrid
    • Back Office at Santander Superline
      • 2001 - 2004

      English-language customer service and banking operations: basic operations, cards, insurance, brokerage and international business for foreign customers. English-language customer service and banking operations: basic operations, cards, insurance, brokerage and international business for foreign customers.

Education

  • Universidad de Alcalá
    Licenciatura, Filología Inglesa
    -
  • Universidad Nacional de Educación a Distancia - U.N.E.D.
    Management IT Engineering
    -

Community

You need to have a working account to view this content. Click here to join now