Experience

Access One I.I.

• Puerto Rico
• Insurance
• 1 - 100 Employee

• Operations Management

  • Mar 2020 - Present

• Senior Corporate Sales at Access One II

  • Jun 2019 - Present

• Broker Services

  • Jan 2019 - Present



Tavano Team | #1 NetSuite eCommerce Agency

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jun 2017 - Jan 2019

  Tavano Team is a leading eCommerce Agency oriented to deliver best-in-class shopping experiences for organizations in different industries around the globe. Our team culture is built around innovation in the eCommerce space allowing our clients to benefit from a powerful mix between outstanding front-end developments and innovative backend ERP, CRM platforms (Netsuite). Main activities: -Responsible for setting expectations and achieving goals on the different projects assigned, not… Show more Tavano Team is a leading eCommerce Agency oriented to deliver best-in-class shopping experiences for organizations in different industries around the globe. Our team culture is built around innovation in the eCommerce space allowing our clients to benefit from a powerful mix between outstanding front-end developments and innovative backend ERP, CRM platforms (Netsuite). Main activities: -Responsible for setting expectations and achieving goals on the different projects assigned, not only with the customers but also with internal teams. - Main point of contact with the customer / day to day communication with customers all over the globe. - Responsible of understanding customer needs, presenting that to Tavano's team and provide the customers the best approach for the implementation of their needs. - In charge of creating schedules, assigning tasks to different resources, and appropriate follow up to meet aggressive deadlines. Show less Tavano Team is a leading eCommerce Agency oriented to deliver best-in-class shopping experiences for organizations in different industries around the globe. Our team culture is built around innovation in the eCommerce space allowing our clients to benefit from a powerful mix between outstanding front-end developments and innovative backend ERP, CRM platforms (Netsuite). Main activities: -Responsible for setting expectations and achieving goals on the different projects assigned, not… Show more Tavano Team is a leading eCommerce Agency oriented to deliver best-in-class shopping experiences for organizations in different industries around the globe. Our team culture is built around innovation in the eCommerce space allowing our clients to benefit from a powerful mix between outstanding front-end developments and innovative backend ERP, CRM platforms (Netsuite). Main activities: -Responsible for setting expectations and achieving goals on the different projects assigned, not only with the customers but also with internal teams. - Main point of contact with the customer / day to day communication with customers all over the globe. - Responsible of understanding customer needs, presenting that to Tavano's team and provide the customers the best approach for the implementation of their needs. - In charge of creating schedules, assigning tasks to different resources, and appropriate follow up to meet aggressive deadlines. Show less



Altisource

• Luxembourg
• Real Estate
• 700 & Above Employee

• Senior Manager, Group Purchasing Organization

  • Feb 2015 - Dec 2016

  The GPO team was created to drive revenue for the Altisource Cooperatives. The team is responsible for creating a vendor partner platform that provides members with access to products and services at a discounted price. My current position is focused on 3 main areas: -Vendor prospecting and recruiting which includes contract negotiation and discussion of business terms between different internal teams and external clients. -Vendor On boarding… Show more The GPO team was created to drive revenue for the Altisource Cooperatives. The team is responsible for creating a vendor partner platform that provides members with access to products and services at a discounted price. My current position is focused on 3 main areas: -Vendor prospecting and recruiting which includes contract negotiation and discussion of business terms between different internal teams and external clients. -Vendor On boarding, which includes working with finance, compliance and other internal teams to start up our vendors. -Existing vendor relationship management which includes maintaining mutually beneficial relationships with vendors.

• Senior Manager, Contract Integration

  • Apr 2014 - Feb 2015

  Manage the acquisition processes for Altisource and its strategic allies supporting various vendors integration/disposition related activities. Provided contract management support by drafting, QC'ing and interpreting contracts and legal documentation. Work as liaison between different internal teams.



Sabre Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager Service Level Team

  • Jan 2011 - Apr 2014

  Manager of the team in charge of the QC of contracts, Service Level Agreement compliance, credits payment and contract breaches. Exposure to contract negotiations with international airlines, contract pre work, working hand in hand with legal teams based in the US. Also working hand in hand with billing department in the US to charge / reimburse money to customers based on each contract.

• Contract Administration and QC

  • Jul 2008 - Jan 2011

  Level Agreement compliance, credits payment and contract breaches. Exposure to contract negotiations with international airlines, contract pre work, working hand in hand with legal teams based in the US. Also working with billing department in the US to charge / reimburse money to customers based on each contract.

• 2nd level support for Ops

  • May 2004 - Jul 2008

  Acting as 2nd level support for the operations account executives. Provide assistance for all the questions that account executives and managers might have for their daily work as well as acting as auditor and supervisor when special assistance is needed. Providing support via email, Instant Message and Phone.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Check in Agent

  • Aug 2002 - May 2004

  Role description: Check in and gate agent at Carrasco International Airport. In charge of customer service attention as well as security process while in check in and gate area. Passport and documentation control. Role description: Check in and gate agent at Carrasco International Airport. In charge of customer service attention as well as security process while in check in and gate area. Passport and documentation control.