Experience

Mighty

• United States
• Legal Services
• 1 - 100 Employee

• Senior Underwriting Analyst, Claims Manager

  • Jan 2022 - Present

  Mighty is redesigning the recovery process after an accident to ensure injured people get the legal, financial, mental health, and medical support they need to get back on their feet. Responsible for: -Analyzing insurance policies, contracts, and other related items to determine available & applicable coverage on liability claims -Reviewing injury records, wage reports and other medical documentation to assess & value various types of personal injury cases to assist in pricing, investment and valuation decisions -Determine company risk/underwriting decisions on all investments Show less



Concord Group Insurance

• United States
• Insurance
• 100 - 200 Employee

• Bodily Injury Adjuster

  • Jul 2019 - Jan 2022

  Handled a caseload of ~180+ property, bodily injury, personal injury protection (PIP) and contractor liability claims for policyholders, with responsibility for negotiating settlements: -Managed claims intake process that includes policy/contract review, coverage verification, investigation launch, and policyholder & claimant outreach to guide the process -Served as primary point of contact for multiple agents, brokers, and customers -Compiled and reported claims data to state agencies -Reached 98%+ customer service approval rating on policyholder survey responses in 2021 & 102% closing percentage -Assisted with implementation of claims software used for claim management by ~100 internal staff & received early training to serve as a subject matter expert during the roleout Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Resolution Specialist, Bodily Injury

  • Jun 2017 - Jul 2019

  Earned two promotions in two years and held responsibility for managing ~160 concurrent client claims across four northeast states: -Consistently exceeded goals for efficiency and quality of work -Selected to corporate Continuous Improvement Committee that met monthly to share ideas on opportunities to make claims handling more efficient -Collaborated with defense counsel & upper management on strategy to ensure optimal outcomes from litigation Awards: Negotiation of the Month (May 2018, December 2018), Top Performer (December 2018), Top Performing Rookie (December 2018), Highest Efficiency (Q1 2019) Show less



Goodwin Group PR

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Sep 2016 - Dec 2016



Odyssey

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Social Media Director/Writer

  • Sep 2015 - May 2016