Giovanna Strollo
Service Desk Analyst at PCI Group- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Green Belt
Management & Strategy InstituteJun, 2023- Nov, 2024 -
Lean Six Sigma Yellow Belt
Management & Strategy InstituteJun, 2023- Nov, 2024 -
Lean Six Sigma White Belt Certification
Management & Strategy InstituteMay, 2023- Nov, 2024 -
Cyber Awareness Challenge 2023
Defense Information Systems AgencyApr, 2023- Nov, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetJul, 2023- Nov, 2024 -
Fortinet Network Security Expert Level 1: Certified Associate
FortinetJun, 2023- Nov, 2024
Experience
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PCI Group
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United States
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Printing Services
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100 - 200 Employee
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Service Desk Analyst
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Jul 2023 - Present
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Information Technology Intern
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May 2023 - Jul 2023
•Resolved hardware, software, and network issues like HTTP and TCP/IP promptly through proficienttroubleshooting, minimizing downtime•Streamlined user account management for all employees using Active Directory and AzureAD•Optimized server performance by managing operations through vCenter and Remote DesktopConnection•Enhanced system stability and security by analyzing vulnerabilities and patching Windows and SQLservers using virtual machines, working closely with the compliance team•Utilized PowerShell to run scripts, fetching critical information from Exchange and O365•Improved knowledge sharing and process documentation with IT processes through Teams andOneNote Show less
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Information Technology Summer Intern
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Education
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2018 - 2023
University of South Carolina
Bachelor's degree, Integrated Information Technology
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