Experience

BIOTRONIK CORPORATE SERVICES U.S., INC.

• United States
• 1 - 100 Employee

• Information Technology Client Services Manager

  • Dec 2017 - Present



Micro Systems Engineering, Inc.

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Supervisor | IT Service Delivery

  • Apr 2017 - Present



Nike

• India
• Online Audio and Video Media

• Major Incident Manager

  • May 2016 - Mar 2017

  Apply my broad background of infrastructure and application knowledge to identify consumer experience issues and backend system challenges across multiple service providers and networks in a highly matrixed environment. Perform operational activities in a dynamic global 24x7 environment, executing preventive measures to minimize/avoid impact to the consumer experience. Responsible for Critical Incident Management for digital and retail products across the Nike infrastructure.Identify risks, analyze trends, and provide solutions for improved response and resolution performance.Develop runbooks for daily operational functions.Build positive relationships across multiple disparate teams and international cultures.Responsible for interpreting complex problems in a faced paced environment and communicating concise, quality information to a broad audience.



Huron Consulting Group

• Manager - ITSM Desktop Engineering

  • Oct 2013 - Feb 2016

  Led motivated, self-driven team which developed and delivered services to 3k employees worldwide. Managed and secured end-user mobile and computing assets. Deployed and maintained desktop engineering and infrastructure systems across global infrastructure. Responsible for hardware and software life cycle and refresh process. Coordinated technology training program.

• Sr. Associate - Network Security

  • Jul 2008 - Oct 2013

  Oversaw multiple, global infrastructure systems and customer-facing technologies, including email security, encrypted file transmission technologies and authentication systems. Member of Governance, Risk and Compliance Team, responsible for intrusion mitigation and risk assessment.

• Network Administrator

  • Apr 2004 - Jul 2008

  Note: Stockamp & Associates was acquired by Huron Consulting Group in July 2008.