Grégoire Tiers
Product Manager at LoungeUp- Claim this Profile
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French Native or bilingual proficiency
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English Professional working proficiency
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Spanish Limited working proficiency
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Bio
Dan Trevino
Gregoire has been instrumental in key marketing initiatives and supporting projects during his tenure at BMC. He has taken ownership of the design, data loading, training, implementation, and production cut-over for the Customer Scorecard process for the ITBM Solutions Marketing. Greg also played a key role in inventory and mapping activities in the existing library of marketing artifacts and tools for ITBM to facilitate a comprehensive upgrade for FY 13. Greg possesses excellent writing, analysis and data processing capabilities, to which he has added the SCIPAB marketing messaging format, the ability to write real life use cases, and excellent project management skills. Greg IS a real champion of the old style "personal pride in product" axiom. I would highly recommend Greg!
Gaëtan Mourmant
I was Grégoire's professor and Master's thesis advisor at Iéseg. Grégoire has proven himself to be highly motivated in achieving an exemplary work (his grade was 19 out of 20, which is very exceptional) with his master’s thesis. He successfully applied a rather difficult and challenging methodology to a very relevant issue (cloud computing). Another example of Grégoire’s strong determination is exemplified by his success to publish his work in the first French-speaking conference on Management of Information Systems in France. Grégoire and I are currently working together on a research topic. We are going to submit an improved version of his work to the Premier French academic journal in Information Systems (Systèmes d’Information et Management - Cat. 2 CNRS). In addition, Grégoire successfully utilized his inter-personal skills in contacting with and interviewing respondents (e.g. CEO, CIO) for his work. I highly recommend Grégoire for any position where determination, conscientiousness and intelligence are required, along with strong inter-personal skills. Gaëtan Mourmant Affiliate Professor - Iéseg School of Management
Dan Trevino
Gregoire has been instrumental in key marketing initiatives and supporting projects during his tenure at BMC. He has taken ownership of the design, data loading, training, implementation, and production cut-over for the Customer Scorecard process for the ITBM Solutions Marketing. Greg also played a key role in inventory and mapping activities in the existing library of marketing artifacts and tools for ITBM to facilitate a comprehensive upgrade for FY 13. Greg possesses excellent writing, analysis and data processing capabilities, to which he has added the SCIPAB marketing messaging format, the ability to write real life use cases, and excellent project management skills. Greg IS a real champion of the old style "personal pride in product" axiom. I would highly recommend Greg!
Gaëtan Mourmant
I was Grégoire's professor and Master's thesis advisor at Iéseg. Grégoire has proven himself to be highly motivated in achieving an exemplary work (his grade was 19 out of 20, which is very exceptional) with his master’s thesis. He successfully applied a rather difficult and challenging methodology to a very relevant issue (cloud computing). Another example of Grégoire’s strong determination is exemplified by his success to publish his work in the first French-speaking conference on Management of Information Systems in France. Grégoire and I are currently working together on a research topic. We are going to submit an improved version of his work to the Premier French academic journal in Information Systems (Systèmes d’Information et Management - Cat. 2 CNRS). In addition, Grégoire successfully utilized his inter-personal skills in contacting with and interviewing respondents (e.g. CEO, CIO) for his work. I highly recommend Grégoire for any position where determination, conscientiousness and intelligence are required, along with strong inter-personal skills. Gaëtan Mourmant Affiliate Professor - Iéseg School of Management
Dan Trevino
Gregoire has been instrumental in key marketing initiatives and supporting projects during his tenure at BMC. He has taken ownership of the design, data loading, training, implementation, and production cut-over for the Customer Scorecard process for the ITBM Solutions Marketing. Greg also played a key role in inventory and mapping activities in the existing library of marketing artifacts and tools for ITBM to facilitate a comprehensive upgrade for FY 13. Greg possesses excellent writing, analysis and data processing capabilities, to which he has added the SCIPAB marketing messaging format, the ability to write real life use cases, and excellent project management skills. Greg IS a real champion of the old style "personal pride in product" axiom. I would highly recommend Greg!
Gaëtan Mourmant
I was Grégoire's professor and Master's thesis advisor at Iéseg. Grégoire has proven himself to be highly motivated in achieving an exemplary work (his grade was 19 out of 20, which is very exceptional) with his master’s thesis. He successfully applied a rather difficult and challenging methodology to a very relevant issue (cloud computing). Another example of Grégoire’s strong determination is exemplified by his success to publish his work in the first French-speaking conference on Management of Information Systems in France. Grégoire and I are currently working together on a research topic. We are going to submit an improved version of his work to the Premier French academic journal in Information Systems (Systèmes d’Information et Management - Cat. 2 CNRS). In addition, Grégoire successfully utilized his inter-personal skills in contacting with and interviewing respondents (e.g. CEO, CIO) for his work. I highly recommend Grégoire for any position where determination, conscientiousness and intelligence are required, along with strong inter-personal skills. Gaëtan Mourmant Affiliate Professor - Iéseg School of Management
Dan Trevino
Gregoire has been instrumental in key marketing initiatives and supporting projects during his tenure at BMC. He has taken ownership of the design, data loading, training, implementation, and production cut-over for the Customer Scorecard process for the ITBM Solutions Marketing. Greg also played a key role in inventory and mapping activities in the existing library of marketing artifacts and tools for ITBM to facilitate a comprehensive upgrade for FY 13. Greg possesses excellent writing, analysis and data processing capabilities, to which he has added the SCIPAB marketing messaging format, the ability to write real life use cases, and excellent project management skills. Greg IS a real champion of the old style "personal pride in product" axiom. I would highly recommend Greg!
Gaëtan Mourmant
I was Grégoire's professor and Master's thesis advisor at Iéseg. Grégoire has proven himself to be highly motivated in achieving an exemplary work (his grade was 19 out of 20, which is very exceptional) with his master’s thesis. He successfully applied a rather difficult and challenging methodology to a very relevant issue (cloud computing). Another example of Grégoire’s strong determination is exemplified by his success to publish his work in the first French-speaking conference on Management of Information Systems in France. Grégoire and I are currently working together on a research topic. We are going to submit an improved version of his work to the Premier French academic journal in Information Systems (Systèmes d’Information et Management - Cat. 2 CNRS). In addition, Grégoire successfully utilized his inter-personal skills in contacting with and interviewing respondents (e.g. CEO, CIO) for his work. I highly recommend Grégoire for any position where determination, conscientiousness and intelligence are required, along with strong inter-personal skills. Gaëtan Mourmant Affiliate Professor - Iéseg School of Management
Experience
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LoungeUp
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France
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Hospitality
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1 - 100 Employee
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Product Manager
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Sep 2018 - Present
Missions : - Identify customers and market needs - Draft specifications for every major project and divide it into smaller stories to ensure efficient delivery - Product roadmap and backlog management (Scrum) - Product testing & validation - Benchmark and competitive analysis
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Head of Customer Success
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Sep 2012 - Present
Missions: - Pre-sale: help sales team close large deals through product and processes explanation, specifications writing & prototype creation (either live or through Photoshop / Sketch). - Project management: framing, planning, implementation, training, follow-up meetings... - Customer Success: in charge of both regular and most key accounts management (Best Western, Hotels Barrière, ...). Ensure low churn through great communication with customers, performance monitoring, pro-active… Show more Missions: - Pre-sale: help sales team close large deals through product and processes explanation, specifications writing & prototype creation (either live or through Photoshop / Sketch). - Project management: framing, planning, implementation, training, follow-up meetings... - Customer Success: in charge of both regular and most key accounts management (Best Western, Hotels Barrière, ...). Ensure low churn through great communication with customers, performance monitoring, pro-active attitude (both high and low touch). Detect and close upsell opportunities. - Support: helped create, maintain and improve our knowledge base. Helped answer customer requests. - Helped scale customer success from 0 to more than 2000 customers
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BMC Software
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Solution Marketing Intern - ITBM (IT Business Management)
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Feb 2012 - Sep 2012
Task to be completed: - Establish a market scope for the IT Business Management market, primarily through leveraging secondary research. - Identify and profile key competitors through a combination of secondary research and engagement with field personnel who are actively competing in targeted accounts. - Identify key buyers and buying behaviors for IT Business Management software. - Update of the marketing materials: identification of key new features needing to be highlighted… Show more Task to be completed: - Establish a market scope for the IT Business Management market, primarily through leveraging secondary research. - Identify and profile key competitors through a combination of secondary research and engagement with field personnel who are actively competing in targeted accounts. - Identify key buyers and buying behaviors for IT Business Management software. - Update of the marketing materials: identification of key new features needing to be highlighted, creation of the message to be shared, redaction of use-cases, continual improvement of sales presentations. - Create a tool enabling the field to keep track of the changes in buying behaviors, customer satisfaction and implementation statuses. - Technical tasks: update of one of the upload tools used by field personnel (Pentaho), development of Excel Macros. Goals and Objectives: - Improve BMC's understanding of the market opportunity for IT Business Management software. - Improve BMC's understanding of key competitors, and insight on how to effectively, efficiently, and ethically compete against them. - Identify target buying profiles that can create improvements in the way BMC segments and targets prospective buyers. Show less Task to be completed: - Establish a market scope for the IT Business Management market, primarily through leveraging secondary research. - Identify and profile key competitors through a combination of secondary research and engagement with field personnel who are actively competing in targeted accounts. - Identify key buyers and buying behaviors for IT Business Management software. - Update of the marketing materials: identification of key new features needing to be highlighted… Show more Task to be completed: - Establish a market scope for the IT Business Management market, primarily through leveraging secondary research. - Identify and profile key competitors through a combination of secondary research and engagement with field personnel who are actively competing in targeted accounts. - Identify key buyers and buying behaviors for IT Business Management software. - Update of the marketing materials: identification of key new features needing to be highlighted, creation of the message to be shared, redaction of use-cases, continual improvement of sales presentations. - Create a tool enabling the field to keep track of the changes in buying behaviors, customer satisfaction and implementation statuses. - Technical tasks: update of one of the upload tools used by field personnel (Pentaho), development of Excel Macros. Goals and Objectives: - Improve BMC's understanding of the market opportunity for IT Business Management software. - Improve BMC's understanding of key competitors, and insight on how to effectively, efficiently, and ethically compete against them. - Identify target buying profiles that can create improvements in the way BMC segments and targets prospective buyers. Show less
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IÉSEG School of Management
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France
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Higher Education
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500 - 600 Employee
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Master Thesis : "The components of Cloud Computing’s technological breakthrough"
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Apr 2011 - Dec 2011
Part of the IESEG School of Management Master program, the Master Thesis is a 6 months research project on a business question. Cloud Computing being one of the latest trend in IT, the goal of this paper was to study its potential disruptiveness, and the related technological breakthrough. This has been successfully accepted by IESEG. It has also been presented at a national conference (AIM 2012), where professionals and researchers gave a really positive feedback. We are… Show more Part of the IESEG School of Management Master program, the Master Thesis is a 6 months research project on a business question. Cloud Computing being one of the latest trend in IT, the goal of this paper was to study its potential disruptiveness, and the related technological breakthrough. This has been successfully accepted by IESEG. It has also been presented at a national conference (AIM 2012), where professionals and researchers gave a really positive feedback. We are currently in the process of strengthening this article in order to submit it to international journals in economics and management. Show less Part of the IESEG School of Management Master program, the Master Thesis is a 6 months research project on a business question. Cloud Computing being one of the latest trend in IT, the goal of this paper was to study its potential disruptiveness, and the related technological breakthrough. This has been successfully accepted by IESEG. It has also been presented at a national conference (AIM 2012), where professionals and researchers gave a really positive feedback. We are… Show more Part of the IESEG School of Management Master program, the Master Thesis is a 6 months research project on a business question. Cloud Computing being one of the latest trend in IT, the goal of this paper was to study its potential disruptiveness, and the related technological breakthrough. This has been successfully accepted by IESEG. It has also been presented at a national conference (AIM 2012), where professionals and researchers gave a really positive feedback. We are currently in the process of strengthening this article in order to submit it to international journals in economics and management. Show less
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DECATHLON FRANCE
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France
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Retail
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700 & Above Employee
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Customer Advisor
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Jun 2010 - Aug 2010
- Customer relationship, Sales: Ensure great understanding of customer needs; improve customer satisfaction through expert advising, handle after sale issues, properly negotiate the price while keeping the right margin. - Stock management: Keep stocks to an optimal level while properly addressing the highly variable demand of summer holidays. - Performance analysis: creation of several metrics and key indicators to assess business progression, and potential opportunities. - Customer relationship, Sales: Ensure great understanding of customer needs; improve customer satisfaction through expert advising, handle after sale issues, properly negotiate the price while keeping the right margin. - Stock management: Keep stocks to an optimal level while properly addressing the highly variable demand of summer holidays. - Performance analysis: creation of several metrics and key indicators to assess business progression, and potential opportunities.
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Eurovia
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France
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Construction
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700 & Above Employee
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Public Worker
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Jun 2009 - Jul 2009
- Participated in the constructions of roads in an operational team. - Responsible for the lightning of a large, dangerous and moving work area. - Reorganized the bills classification. - Participated in the redaction of the company newspaper. - Participated in the constructions of roads in an operational team. - Responsible for the lightning of a large, dangerous and moving work area. - Reorganized the bills classification. - Participated in the redaction of the company newspaper.
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Education
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2007 - 2012
IESEG School of Management
Master's degree, Management, Economy, IT
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