Experience

Enel-Med

• Poland
• Hospitals and Health Care
• 300 - 400 Employee

• T-SQL Developer

  • Dec 2023 - Present

  Remote



Umowa zlecenie/freelancing

• Freelance Copywriter & Video Producer

  • Mar 2014 - Present

  - Writing articles about cryptocurrencies and poker - Creating training videos - Interviewing famous poker players



Zoovu

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Platform Support Analyst

  • Oct 2021 - Dec 2023

  Remote During the first six months at the company, I solved 432 cases with the support of the Zendesk application. My first reply median time is equal to 13 minutes. CSAT (Customer Satisfaction) - almost 100% (100% after root causes analysis). At work, I use HTML, CSS, JavaScript and SQL on a daily basis. I help Zoovu's clients and employees by e-mail (Zendesk) and video calls. Examples of tasks: 1) Helping customers to style their own website (Zoovu digital product… Show more During the first six months at the company, I solved 432 cases with the support of the Zendesk application. My first reply median time is equal to 13 minutes. CSAT (Customer Satisfaction) - almost 100% (100% after root causes analysis). At work, I use HTML, CSS, JavaScript and SQL on a daily basis. I help Zoovu's clients and employees by e-mail (Zendesk) and video calls. Examples of tasks: 1) Helping customers to style their own website (Zoovu digital product selection assistant) using CSS 2) Project: ongoing development of auto-assignment Zendesk backend app with Round Robin approach. Written in JavaScript. 3) Preparation of reports for clients in SQL; insights / KPIs calculations using Redshift / Aurora / Azure Sample scripts concerned the calculation of paths chosen by customers and basic and advanced KPIs (including visits, sessions, unique visits, avg visit time, different rates, revenue generated) 4) Cooperation with developers and testers - escalating bugs and feature requests to L3 Support. 5) Developing tutorials and guides on the Zoovu platform. 6) Conducting SQL trainings for the rest of the support team (SQL basics) 7) Troubleshooting customer issues using Chrome Dev Tools and apps like Scalyr and Sentry 8) Current solving of the simplest (L1) tasks - setting up accounts on the platform and FTP, assigning accesses - and L2 cases requiring some investigation (platform configuration, CSS, SQL). Show less



YOSI.PL

• Poland
• Software Development
• 1 - 100 Employee

• T-SQL Developer & Support Specialist

  • Feb 2020 - Sep 2021

  Kraków, Woj. Małopolskie, Polska - Writing T-SQL queries, procedures, functions, triggers - Supporting customers via various channels (e-mail, phone, TeamViewer) - Manual testing - Cooperation with developers and sales departments - Creating technical documentation



Try Codnet

• Poland
• Software Development
• 1 - 100 Employee

• Content Manager

  • Dec 2018 - Jul 2019

  Kraków, woj. małopolskie, Polska - Writing articles and newsletters about cryptocurrencies for CoinCasso.com and Blocktoq.com