Quality Assurance Specialist

• May 2021 - Present

Quality Assurance Specialist

• Jan 2020 - May 2021

Game support agent

• Jul 2019 - May 2021

Main duties of the position include:1. Investigating issues with Ubisoft game titles occuring on PC, Xbox, Playstation, Nintendo and Oculus. 2. Handling game orders, issues with payment providers and refunds.3. Offering appropriate solutions to players who are experiencing technical difficulties, connectivity issues, troubleshooting NAT, investigating trace route reports and assisting in forwarding router ports.4. Handling the gamers accounts, private security information such as date of birth, first and last name and completing changes on said accounts as per the GDPR and DPA laws.5. Investigating breaches in account security and practiced the use of TOS.6. Investigating and reporting ingame bugs and complex glitches thoroughly.7. Offering possible workarounds to said bugs during the investigation.

junior Production Manager

• Oct 2017 - Jul 2019

Responsibilities included:1. Keeping a correct log of new and existing orders.2. Assisting the chief technologist and the chief production manager with planning the daily tasks of the personnel.3. Receiving and carrying out preliminary inspection on machine parts arriving for reconditioning.4. Studying the process and technology of machine parts reconditioning.5. Helping the personnel with their daily tasks (machinery maintenance, helping with the reconditioning process).6. Communication with clients and contractors.7. Assisting the sales directors and technical director with carrying out their tasks.8. Keeping supply of welding materials in stock.9. Inspecting reconditioned machien parts and carrying out quality control.10. Responsibilities regarding ISO standardisation and quality control systems.11. Maintaining and updating the documentation of the reconditioning facility.12. Responsibilities regarding work safety and fire prevention.13. Organising transport of machine parts for and after reconditioning, from and to the contractor.14. Helping with processes accompanying the reconditioning process.15. Issuing invoices to clients and contractors.

Customer Service Representative

• Oct 2015 - Aug 2017

Engine Trainee

• Jun 2015 - Sep 2015