Customer Service Manager

• Apr 2022 - Present

Senior Network Engineer

• Jan 2022 - Present

Network Engineer

• Jun 2016 - Dec 2021

IT Manager

• May 2012 - May 2016

Plan, coordinate, and direct computer-related activities in the organization. Help determine the information technology goals of the organization and responsible for implementing the appropriate computer systems to meet those goals.• Managing seven locations.• Ensure excellent user experiences for all employees through support, training, troubleshooting, systems optimization, and rapid communication of system changes or outages.• Maintain all software including but not limited to: MS Exchange, MS Office, Active Directory, Symantec Endpoint Protection, Symantec Backup Exec, TIMS, Epicor Eagle, Goldmine, McAfee SaaS, GFI Essentials, Exacq Vision.• Support all hardware including but not limited to: PC's, thin clients, handheld devices, servers, switches, hubs, access points, printers, cellular phones, Voice over IP telephones, security cameras.• Microsoft Server 2000, 2003, 2008, 2008 R2, 2012• Desktop and thin client deployment.• Recruit, hire, train, and supervise staff of three direct reports.• Provide users with technical support for computer problems.• Reduced monthly phone bills by implementing new VoIP phone system.• Make recommendations for future purchase of hardware, software, and technology needs. Show less

Web Designer

• May 2011 - May 2016

• Translate requirements and designs into front-end code utilizing hand coded HTML and CSS.• Generate traffic, increase brand awareness, build relationships, and strengthen audience loyalty through web marketing initiatives.• Increased sales by 200+ % within first six months with new web template.• Provide thorough testing of website properties including cross browser and mobile compatibility.

Web Development Intern

• Jan 2011 - May 2011

• Organize and update Web content in Serena Collage CMS at the direction of the web team and web site owners• Provide customer service in Serena Collage CMS, including training, support, problem resolution• Assist in optimizing search engine and other web site applications that support the Web site• Monitor sites on a daily basis to ensure functionality and adherence to web design template and UT styleguide standards.• Proof-read, test and assist in debugging new and redesigned sites• Research, update and maintain social media and 3rd party applications such as Facebook, YouTube, Skype and Twitter Show less

IT Computer Technician Intern

• Sep 2009 - Jan 2011

• Diagnose and troubleshoot computer related problems including hardware and software• Provide the technical support by fixing and imaging machines in the open labs• Answer computer-related questions for students, faculty and staff• Ability to interpret and write technical documentation• Implemented and deployed 150 new computers with Windows XP operation system• Increased diagnostic efficiency on computers through implementation of systematic checklist• Provided training to University of Toledo IT personnel regarding Internet configuration, printers, and PC upgrade/repair Show less

Director of Web Development

• Jan 2010 - Dec 2010

• Designed and developed our new chapter website from scratch • Created our chapters Facebook, Linkedin, and Twitter pages • Enhanced public speaking skills by talking to our chapter on a weekly basis • Learned how to manage my time efficiently while juggling multiple tasks/projects • Volunteered for community service projects • My second semester I was assigned a community of three members to manage. They were responsible for assisting me on weekly activities with the website and social media. My overall goal was to increase our online presence and get our members to be more active with our chapter when they were at their computers. I successfully completed my goals and I was able to leave behind a executive board position that was going in the right direction. Show less