Experience

Reliance jobs

• Telecommunications
• 500 - 600 Employee

• Zonal Operational Manager

  • Juli 2009 - –Heute

  • Total Ownership of the Postpaid/Prepaid Customers in each CIOU under the Zone.• Handling 8 Reliance Store.• Responsible of Operation activity at front end and ensure implementation. • Dissemination and adherence to processes/ SLAs/ guide-lines / audits & bringing about the desired eradication of errors + the enhanced I-Sat scores.• Ensure smooth CC transactions and customer care delivery at all touch points (WW/WWE) including delivery of the right Customer Experience.• Immediate dissemination, briefing & Training of WW/WWE/FOS/Franchisee for all new product launches / Processes/ Systems etc.• Drive customer retention thru implementation of retention programs. Specially the Platinum and Gold Customer base on a proactive basis• Benchmarking Competitive Stores & Experiences in order to deliver a better experience to our customers.• Close looping of customer resolutions with the WW/WWE.• Ensure Timely Bill delivery and maximize Collections from the <30 days OD bucket.• Ensuring complete and proper documentation, AV/CV and CAF entry for all new customers through the WW/WWE within their zone.• Collection Portfolio 2 cr 8 lakh.• Managing team of 8 Store Manager 4 Floor Manager 24 tele-callers and 30field executives.• Managing Corporate Companies allocated.• Collections Bucket 0_30 follow up from 19 debtor age to 30 debtor age.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Relationship Manager

  • Dez. 2006 - Dez. 2008

  • Handling 50-60 corporate companies.{ie handling QRC}• Maintaining healthy relations by providing good service with the clients in order to achieve customer satisfaction.• Monthly Review with the Team Leader’s, Quality Auditor’s & Process Manager of HTMT.• Co-ordination with all Internal Departments {i.e. Mumbai Postpaid} pertaining to Customer Complaints, Query & Request • Handling escalations.• Handling fraud database of corporate company’s.• Major contribution in delighting unsatisfied accounts & retaining the accounts who wants to churn from Airtel• Revocation of Suspended base to optimize the active base• Resolving the Bill Disputes of the subscribers• Ensuring 100% collections.• Planning of Quotations to offer to corporate customers according to the plans offered by the competitor & implementing after approval from Marketing team