Experience

PODER & Oprima-1 LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Community Relations Manager

  • Aug 2020 - Present



PODER/ Oprima-1

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager

  • Aug 2014 - Sep 2020



Poder Learning Center/ Oprima-1, LLC

• ESL Instructor/ Customer Advocate Supervisor

  • Sep 2001 - Dec 2017

  Identify computer support requirements, excel in simplifying systems and reducing paperwork, accurately grade and record BEST exams, maintain and administer computer lessons on network, organize social outings for students, make effective use of office equipment, represent the organization in all informative events*Develop and present multi-channel lesson plans for a diverse level of ESL students- (Use of powerpoint, internet browsers, email, online activities, social media, etc)*Communicate high expectations while provide ESL computer instruction to 237 individuals on a daily basis, 650 individuals on a yearly basis*Ensure that computers are used to generate meaningful information and increase efficiency by creating computer/listening lesson plans that resulted in a 5% increase in course graduate levels*Encourage administrative efficiency and effectiveness by design and maintain online timesheet submission process that reduced administrative costs by $200, a 9% reduction*Organized six fundraising events which produced nearly $40,000 in two years, a 7% increase from previous years



Straight Forward

• Germany
• Advertising Services
• 1 - 100 Employee

• Results Leader

  • May 2012 - Apr 2013

  *Responsible for monitoring service levels and ensuring that utilization/profitability goals are met on a consistent basis.*Monitored and managed multiple business queues and re-skilled agents and business needs.*Managed and monitored of off-phone activities*Reviewed current work processes and identified innovative or creative ways to improve efficiency or effectiveness.*Trained and conducted orientations for new staff relative to department programs, processes, and procedures and also customized training material to improve level of retention of processes with advocates*Provided Quality Assurance assessments with proper Coaching sessions including live monitoring and real-time coaching.*Designed and executed weekly team building focusing on retention, performance and customer service



UNO Charter School Network

• United States
• Education Administration Programs
• 1 - 100 Employee

• Student Services Clerk

  • Aug 2011 - May 2012



St. Procopius Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2009 - Jun 2010

  Improved the effectiveness of communications and interactions with others, incorporated the newest computer technologies, encouraged special preparation and training of personnel and used a wide variety of training methods*Implemented new computer hardware and software*Conducted effective training of personnel in a 3 week period; Effectively completed task under the 5 week project and increased productivity rate by 20%*Customized and maintained the parish website leading to a 15% increase in site traffic