Experience

Avid International Molding Solutions
• United States
• Plastics Manufacturing
• 1 - 100 Employee
• Customer Service Manager

  • Oct 2022 - Present

Berries Paradise Oficial
• Mexico
• Farming
• 1 - 100 Employee
• Sales Executive

  • Feb 2021 - Sep 2022


Grupo PAVISA

• Mexico
• Glass, Ceramics and Concrete Manufacturing
• 100 - 200 Employee

• Bilingual Customer Service Representative

  • Jul 2020 - Feb 2021

  Process new Po’s from the customers to planning and production team in order to negotiate delivery dates. Guarantee forecast for the customers in order to accomplish the monthly goals of invoicing. Plan and executed weekly schedule of customer visits. Development for new products with sales area in order to accomplish 1st runners. Follow up and optimize inventory levels of finished products, anticipated billing and due date inventory. Ensuring to have on SAP/Glassforce the daily billing goals and by the end of the day being completed. Show less



Ureblock

• Plastics Manufacturing
• 200 - 300 Employee

• Project Leader

  • Sep 2016 - Apr 2020

  Development and management of new projects with current and new clients.Customer Service.KPI Monthly Report.Improve of outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.Development of solutions and maintain high-quality service.Payment tracking.

• Junior Sales Representative

  • Jan 2015 - Sep 2016

  Reserched clientes and markets.Maintained routine communication with clients to assess overall satisfaction, resolve complains and markets.Payment tracking.Follow up of PO's with planning and production.

• Logistics Coordinator

  • Aug 2012 - Dec 2014

  Coordinated shipping request for expedited delivery and documented accuratey to ensure correct billing. Worded with vendors to schedule around 16 daily pickups and 24 weekly deliveries. Tracked order and notified customers of status or possible delays. Planned and suppervised shipments from production to End-User.Reported customer feedback to management.Maintained damaged goods records, backorder logs and any applicable regulatory reporting



Hispanic Teleservices Corporation

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Telemarketing Representative

  • Aug 2011 - Nov 2011

  Customer Service. Team building planner. Support co-workers with trainnings. Customer Service. Team building planner. Support co-workers with trainnings.