Experience

MSM SOLICITORS LIMITED

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Trainee Solicitor

  • Jul 2021 - Present



Cineworld Cinemas Ltd

• United Kingdom
• Movies, Videos, and Sound
• 700 & Above Employee

• Team Member BeMore

  • Oct 2016 - Jul 2021

  Sales and Service • Analysis of sales prints to identify risks and commercial opportunities. • Maximising sales through effective stock management operations. • Regular walk rounds with Operations and Duty Manager’s to discuss performance. • Coaching the team to deliver the highest standards in visual presentation and customer service experience in line with the company strategy. Team • Responsible for front of house performance of all team members to create a seamless customer journey that goes above the company’s benchmark for customer care which has led to our site having the highest customer track score in the region. • Driving team members to upsell and increase average transaction value through individual and team incentives to encourage staff engagement. • Optimising staff cover and performance in all areas, while working closely with Team Leaders and Managers to maintain cost controls on payroll. • Assisting in the recruitment and development of all team members. • Managing unsatisfactory performance by assisting in formal disciplinary process and performance review meetings. Department Operation • Understanding areas of risk, creation and implementation of loss reduction strategy to minimise stock loss. • Developing an accomplished team efficient in all ten varied operational areas of the site enabling us to conduct a flawless customer experience within the tightly controlled budget. • Responsible for various back of house operations such as weekly paperwork being completed and filed away in compliance with audit requirements. Visual Presentation • Coordination of space moves to maximise sales and to enhance the customer journey. • Commercial mindset positioning gift products throughout the store for maximum exposure during seasonal promotions. • Coordination of our posts on all of our social media platforms to inform customers of latest releases and company promotions. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor/Key Holder

  • Nov 2013 - Oct 2015

  I worked as a sales advisor and was given the responsibility as a key holder allowing me to authorise and make senior decisions in the work place. I’ve gained experience in every aspect of customer service and I am comfortable in any situation and dealing with whatever is thrown at me in a responsible and calm manner. I worked as a sales advisor and was given the responsibility as a key holder allowing me to authorise and make senior decisions in the work place. I’ve gained experience in every aspect of customer service and I am comfortable in any situation and dealing with whatever is thrown at me in a responsible and calm manner.



Asda

• Retail
• 700 & Above Employee

• Customer Assistant

  • Nov 2012 - Jan 2013

  I worked as a part-time Christmas Temp for a month and a half. I developed various skills such as communication and teamwork through my time at ASDA experiencing work life for the first time. I worked as a part-time Christmas Temp for a month and a half. I developed various skills such as communication and teamwork through my time at ASDA experiencing work life for the first time.