Experience

Volkswagen AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Product Support Engineer

  • Jan 2021 - Present

• Technical Trainer

  • Oct 2016 - Jan 2021



SCREEN Group

• Germany
• Professional Training and Coaching
• 1 - 100 Employee

• Technical Trainer Volkswagen Brand

  • Nov 2011 - Sep 2016

  • Develop and conduct technical trainings (Train the Trainer) covering latest VW technology• Develop and update of training material for the technical qualification (basic & advanced) of the Volkswagen retail personnel worldwide.• Qualify technical trainers for the Volkswagen importers worldwide. These trainings contain technical and pedagogic-didactical facets as well. While the new trainers are polishing their technical knowledge, they are able to practice diverse interactive learning methods.• Develop and conduct of technical trainings for the Volkswagen product support worldwide. Main objective: upgrade of the participant’s diagnostic skills.• Carry out basic and advanced qualification for retail staff on-site (e.g. Middle East). These trainings include a huge practical proportion and allow a quick introduction into VW-specific technology.• Coaching/Training on the job for master techs in the south-east Asian market. Main goal is boosting up the troubleshooting qualities of the staff. The focus lies in systematical fault finding.



Porsche BG

• Service Trainer (Technical & IT)

  • Feb 2008 - Nov 2011

  • Set up a training facility from scratch including facility adaptation, obtaining and preparation of training vehicles, providing demo-parts, tools etc.• Introduced a modern interactive way of adult training. Later commented as: “I never knew training can be fun”.• Organized and conducted technical and IT-training for the retail-staff.• Assisted/temporary replaced the product support department• Administrated of Group Training Online for the local market• Supported the retail network regarding all kind of aftersales issues• Supervised the translation and adaptation of technical content for the retail network• Prepared the dealerships for manufacturer and internal audit

• Warranty process specialist

  • Nov 2006 - Mar 2008

  • Mediated between key-customer and importer/manufacturer, aiming a win-win situation for all parties• Recorded and managed the warranty claims in SAGA2, verified the payments• Implemented a procedure for proper storage and handling of warranty parts• Contacted the manufacturer's product support via DISS • Developed a process for proper completion and documentation of warranty works• Set up a system for adequate storage, calibration and ordering of VW workshop equipment



Sofia Med AD

• Bulgaria
• Mining
• 1 - 100 Employee

• Project Engineer

  • Apr 2005 - Oct 2006

  • Installed a new copper processing line.• Improved existing processing equipment aiming higher cost-efficiency and safety. • Installed a new copper processing line.• Improved existing processing equipment aiming higher cost-efficiency and safety.