Experience

Earnest Insurance Brokers LLC

• Insurance
• 1 - 100 Employee

• Customer Operations Coordinator

  • Jan 2022 - Present

  Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns and policy timelines.Understand the provisions of each policy and communicate this information to the customers.Share client information with insurance carriers to determine which products are best to recommend.Act as a liaison between insurers and clients.

• Administrative Assistant

  • Feb 2021 - Dec 2021

  Answer and direct phone calls.Organize and schedule appointments.Plan meetings and take detailed minutes.Write and distribute email, correspondence memos, letters, faxes and forms.Assist in the preparation of regularly scheduled reports.Develop and maintain a filing system.



Data Direct Group

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Partner Support - Oman Insurance

  • Mar 2020 - Feb 2021

  Interacting with brokers for motor insurance via phone calls and emails.Processing claims and liaising with departments to resolve broker queries.Providing convenient and fast track payment solution to brokers.Creating quotes for motor and issuing policy on daily basis Interacting with brokers for motor insurance via phone calls and emails.Processing claims and liaising with departments to resolve broker queries.Providing convenient and fast track payment solution to brokers.Creating quotes for motor and issuing policy on daily basis



Nykaa

• India
• Technology, Information and Internet
• 700 & Above Employee

• Senior Customer Service Executive

  • Feb 2019 - Feb 2020

  Resolving queries of customers on chat.Coordinating with the team leader in case of queries which require high level interaction.Sending emails as well as calling the customer and providing them resolutions.Coordinating with the logistics, marketing team in order to help the customers.Conducting team bonding activities to reduce work stress.Providing benefits and consequences and showing helpful nature.Deal with external and internal customer support in a professional manner.



Intelenet Global Services

• Senior Customer Service Executive

  • Feb 2018 - Feb 2019

  Attending inbound calls – resolving dispute transactions on Barclays Credit Cards for UK customers. Coordinating with the team leader in case of queries which require high level interaction.Providing benefits and consequences and showing helpful nature.Interacting with the customers and upselling credit cards.Coordinating with different teams such as Payments, Account closer, Insurance, Loans etc in regards to the customer's account.First call resolution (FCR).Build trust, value others, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.