Experience

ApparelMagic

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Onboarding Specialist

  • Sep 2022 - Present

• Technical Support Representative

  • Jul 2020 - Sep 2022

  In this role, I provide clients technical support and guidance on all aspects of utilizing our ERP system and database. While the majority of communications are handled through email, support and training is also provided over the phone and through remote conferencing tools like Google Meet and Join.me.



Palm Beach Atlantic University

• United States
• Higher Education
• 500 - 600 Employee

• Data Team Assistant

  • Mar 2019 - Apr 2020

  In this role, I processed transcripts, test scores, and other admissions materials from prospective students mailed to PBA, by scanning them to make digital copies and emailing them to be uploaded into the Slate CRM system (a specialized system for school admissions departments). In Slate, I also created new student records and edited existing ones if information needed to be updated. Microsoft Excel was the tool utilized to bulk upload prospective student information into Slate. In addition to… Show more In this role, I processed transcripts, test scores, and other admissions materials from prospective students mailed to PBA, by scanning them to make digital copies and emailing them to be uploaded into the Slate CRM system (a specialized system for school admissions departments). In Slate, I also created new student records and edited existing ones if information needed to be updated. Microsoft Excel was the tool utilized to bulk upload prospective student information into Slate. In addition to my work with the Data Team, I assembled acceptance package folders for accepted students and put them in their mailing envelope. Show less In this role, I processed transcripts, test scores, and other admissions materials from prospective students mailed to PBA, by scanning them to make digital copies and emailing them to be uploaded into the Slate CRM system (a specialized system for school admissions departments). In Slate, I also created new student records and edited existing ones if information needed to be updated. Microsoft Excel was the tool utilized to bulk upload prospective student information into Slate. In addition to… Show more In this role, I processed transcripts, test scores, and other admissions materials from prospective students mailed to PBA, by scanning them to make digital copies and emailing them to be uploaded into the Slate CRM system (a specialized system for school admissions departments). In Slate, I also created new student records and edited existing ones if information needed to be updated. Microsoft Excel was the tool utilized to bulk upload prospective student information into Slate. In addition to my work with the Data Team, I assembled acceptance package folders for accepted students and put them in their mailing envelope. Show less



ascena

• United States
• Retail
• 700 & Above Employee

• Service Desk Analyst

  • Dec 2018 - Dec 2018

  During my Christmas break, I returned to the Ascena Service Desk to resume my previous role as a Tier 1 Service Desk Analyst. I worked there three weeks, before returning to West Palm Beach for school. During my Christmas break, I returned to the Ascena Service Desk to resume my previous role as a Tier 1 Service Desk Analyst. I worked there three weeks, before returning to West Palm Beach for school.



ascena

• United States
• Retail
• 700 & Above Employee

• Service Desk Analyst

  • May 2017 - Aug 2017

  In this role, I took calls from store associates and managers to troubleshoot technical issues with store hardware like receipt printers, office printers, and registers. I utilized remote software to gain access to the registers to implement fixes on my end if the situation warranted it. I also reset employee passwords in Active Directory. Issues were documented and resolved in the Ivanti ticket management system. Microsoft Outlook and Slack were used to manage communications among help desk… Show more In this role, I took calls from store associates and managers to troubleshoot technical issues with store hardware like receipt printers, office printers, and registers. I utilized remote software to gain access to the registers to implement fixes on my end if the situation warranted it. I also reset employee passwords in Active Directory. Issues were documented and resolved in the Ivanti ticket management system. Microsoft Outlook and Slack were used to manage communications among help desk agents. Show less In this role, I took calls from store associates and managers to troubleshoot technical issues with store hardware like receipt printers, office printers, and registers. I utilized remote software to gain access to the registers to implement fixes on my end if the situation warranted it. I also reset employee passwords in Active Directory. Issues were documented and resolved in the Ivanti ticket management system. Microsoft Outlook and Slack were used to manage communications among help desk… Show more In this role, I took calls from store associates and managers to troubleshoot technical issues with store hardware like receipt printers, office printers, and registers. I utilized remote software to gain access to the registers to implement fixes on my end if the situation warranted it. I also reset employee passwords in Active Directory. Issues were documented and resolved in the Ivanti ticket management system. Microsoft Outlook and Slack were used to manage communications among help desk agents. Show less