Director of Customer Experience

• Apr 2022 - Present

As the Director of Customer Experience, I help with providing vision and direction to each member of the Customer Experience team as they ensure all customers receive maximum value and benefit, in their relationship with GEOGRAPH. I guide the team through solving customers' complex business challenges, as well as work with Technical Sales and BD&M teams to drive deep engagement early on with customers on clinical, financial, and operational practices to ensure GEOGRAPH products and services deliver meaningful impact to those organizations.Serving in this role, I collaborate heavily with our Professional Services, Technical Sales, and Development teams to plan, design, and implement customer strategies to help promote, strengthen and enrich the customer's GEOGRAPH journey. Through this collaboration, I work to develop, communicate and execute programs and initiatives that will optimize the customer experience and are tied to GEOGRAPH's strategic objectives. Show less

Account Executive

• Dec 2018 - Apr 2022

As an Account Executive, I worked closely with the Technical Sales, Professional Services, and Development teams to ensure all customers were successful and achieved meaningful benefits in their relationship with GEOGRAPH. In this role, I personally managed individual customer journies, including acquisition, solutions architecting, financial and transactional management, relationship cultivation, and general consulting. Also in this role, I was able to learn all aspects of the GEOGRAPH products and services offerings, as well as the GEOGRAPH customer journey. During this time, I was responsible for customer technical support on the CrescentLink platform, as well as the ArcGIS suite of products. I performed hands-on software training on various platforms, was responsible for consulting on best practices and daily workflows, and also took on the personal responsibility of maintaining a comprehensive and up-to-date understanding of the current industry climate. Show less

Account Manager

• Jun 2017 - Jul 2018

Law Clerk

• May 2017 - Jul 2017

Worked as a clerk for the 7th Judicial Circuit Solicitor's Office in Spartanburg, SC. I worked under the direction of Solicitor Barry Barnette and his team. As a Law Clerk, I was tasked with performing legal research and compiling that research into briefs, to support current cases. I also collected data on applicable precedents to support ongoing cases. I prepared legal documentation and report, as well as performed and assisted in interviews of complainants, victims, and witnesses. Was fortunate to be involved with, and play a role in several high-profile cases in the office, allowing me to gain immense knowledge and experience during my tenure. The experience helped me develop and sharpen skills in communication, researching, conflict resolution, critical thinking, and leadership. Show less

Legal Administrative Assistant

• Nov 2015 - Jan 2017

Spartanburg County Chairman

• Sep 2015 - Feb 2016

•Responsible for implementing marketing strategies in order to seek out and cultivate target voter demographics within Spartanburg County. •Performed initial candidate assessment and analysis to begin the research process for relevant and beneficial information. •Researched and updated all required materials needed for the volunteer network, coalition representatives, and other campaign officials. •Deemed the leader and go-to contact for the campaign in my home county. •Liaison between the South Carolina campaign headquarters, the state level leadership of the campaign and the constituents. •Charged with leading the expansion of the campaign’s organization within the community requiring that I be engaged in community affairs and important matters. •Responsible for building a strong volunteer network and supporter base within the county and also for managing the volunteers, related events, and the day-to-day business of the candidate within the county. •Conduct planning and formulation of guiding itineraries for volunteer activities within the county. •Responsible for communicating to the volunteer organization, as well as the coalition members, about the candidates engagements, updates, events, and the campaign’s goals. •Charged with advising community leaders, business officials, and elected representatives about key information pertaining to the campaign and serving as the source of constituent intelligence within the community. Show less

Construction Material Technician

• Apr 2015 - Nov 2015

•Conducted collection and testing of various construction materials such as concrete, asphalt, soils, and constructed slabs. This sampling and testing was conduted as part of a third-party operation in order to preserve the non-liability of the companies and contractors involved with the project. •Sampling and testing also conducted to make sure that work completed was within the parameters mandated by drawing and design specifications. •Conducted concrete slab and footing inspections in which the technician is required to have a working knowledge of site drawings and plans in order to find out the various specifications required for the project. These specifications are then checked to make sure they meet the required limits of the site plans as determined by the engineer responsible for the formulation of the plans. Show less

Assistant Varsity Wrestling Coach

• Jun 2013 - Mar 2014

- Assisted with team and athlete development for the Varsity Wrestling team at Paul M. Dorman High School - Worked with under and upperclassman to train, educate and prepare them for competition - Assisted with team and athlete development for the Varsity Wrestling team at Paul M. Dorman High School - Worked with under and upperclassman to train, educate and prepare them for competition

Sales Floor Associate

• Nov 2008 - Nov 2013

•Maintained inventory check lists and loss prevention documentation in order to stay cognizant and keep management informed on the status of the inventory, sales, and loss statistics. •Participated in monthly and yearly audits within the store, in conjunction with a third-party inventory company and a specialized team from the home office. •Conducted weekly merchandise and category resets to maintain favorable customer identification with products, the proper display and presentation of relevant products, and to achieve the highest sales percentage attainable. •Participated in store-wide remodels and layout resets mandated by the home office in various clubs within the region, in order to better generate revenue and boost sales within each individual club. •Worked alongside trained membership professionals and the management team in order to seek out and provide membership opportunities for area business and companies and their employees. Provided in-house information sessions in these businesses, in order to achieve this goal. Show less

Legal Administrative Assistant

• Aug 2010 - May 2011

•Worked directly with personal attorneys, paralegals, and administrative staff within the firm, to achieve better communication between the firm and their clients, and oversaw the organization of briefings and case related materials. •Researched and updated all required materials needed for the firm and its partners. •Worked directly with personal attorneys, paralegals, and administrative staff within the firm, to achieve better communication between the firm and their clients, and oversaw the organization of briefings and case related materials. •Researched and updated all required materials needed for the firm and its partners.