Experience

Midway Ford Miami

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Sales Specialist

  • 2021 - Present

  • Qualifies buyers by understanding their requirements and interests and matching these interests to various car models. • Devising strategies for promoting and selling products or services. • Learn the products and services offered, including the terms of the sale (e.g., special features, return and warranty policies). • Set targets for the sales department. • Calculate business trends, like monthly sales rates. • Monitor competition and follow current developments. • Ensure the sales team is up to date with business targets. • Find prospective customers and new target segments. • Motivate the sales team to achieve great results. • Greet customers, respond to questions, improve engagement with merchandise, and provide outstanding customer service. • Planning and overseeing new marketing initiatives. • Training personnel and helping team members develop their skills. Tools used daily: Eleads CRM, Dealership’s website, Ford.com, Ford Direct, Carfax, and Excel. Show less



Palmetto57 Nissan

• United States
• Retail
• 1 - 100 Employee

• • 2014 - 2016

  • Answering incoming phone calls and online inquiries with the ultimate objective of turning the lead into a buying and satisfying customer. • Achieving established goals.• Identifying and securing new sales leads and maintaining client relationships.• Logging customer details and comments into the system.• Scheduling appointments and following up with “no show” customers.• Maintaining thorough, up-to-date knowledge of all selling products.• Greeting and assisting walk-in customers to ensure they are happy with the service.• Ensuring potential customers are aware of any promotions.• Working as a team with sales associates and managers to achieve a pleased and returned customer. • Gathering and tracking all guest data as directed, accurately entering the BDC database. • Making cold calls and advertising upgrading opportunities to prospects. • Assisting with various other tasks at the dealership.• Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. • Tracking sales goals and reporting results as necessary. • Understand our ideal customers and how they relate to our products. Show less

• • 2013 - 2014

  • Quality control and customer satisfaction after service provided at the dealership, either from sales, service, or parts. • Answering both general or specific customer questions about the company’s products and services. • Scheduling and confirming appointments. • Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.• Receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges.• Assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction.• Gaining a deep knowledge of the company’s products/services in order to provide a solid understanding of how to use them to get the maximum value. Usually, involving the development and creation of helpful content for customers and prospects. Show less