Experience

Ascend Consulting™

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Chief Operating Officer

  • Jan 2019 - Present



Strong-Bridge Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Director, Business Operations

  • Apr 2016 - Oct 2017

  Lead and coordinated business teams including Talent Acquisition, Resource Management, Accounting and Finance. This position interacted with the board of directors, executive team and internal teams to execute on company goals Key Responsibilities:  Ensure financial targets are achieved in coordination with Controller through budget planning, tracking and essential financial reporting.  End to end ownership of talent acquisition & resource management including consultant resource strategy, planning and roadmap across all industries served by Strong-Bridge Consulting.  Evaluate and seek ways to improve the current operational structure and operation processes and standards.  Create an exceptional client and consultant experience.  Direct cross-functional teams to drive key organizational projects simultaneously and streamline processes. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Director, Sales Operations

  • 2013 - 2016

  Provided end to end operations integration to enable the best customer experience, manages continuous improvement of the customer experience, and built cross department collaboration to achieve strategic business goals. Key Responsibilities:  Drive end to end operational excellence that is responsive, reliable and scalable.  Catalyst for change providing a clear vision of process and technology improvements.  Champion and Evangelist of the customer experience  Leader and influencer of sales operations technology strategy and roadmaps. Show less



Strong-Bridge Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Account Manager and Management Consultant

  • 2010 - 2013

  Leading a team of consultants delivering program and project management support a client's Mobility Product Marketing Roadmap and Mobility Growth Program. Key Responsibilities: • Providing oversight of the Mobile Device Management Program including coordinating and prioritizing resources across projects, managing linkage, overall costs and risks. • Providing strategic guidance to deliver critical business initiatives with a relentless focus on delivering results. • Created a customizable new hire/consultant on boarding and training curriculum focus on increased awareness of corporate strategies, improved engagement and immediate productivity. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Director

  • 2003 - 2009

  Director, Product Service Management Product Service Management collaborated with business partners in Marketing, Product Development, IT, Engineering, Care, Sales as well as Learning and Development to create an integrated and consistent approach to the customer’s experience for 3G network, product (G1) and services (web2go). Director, Customer Service and Sales Operations Customer Service and Sales Operations owned the end to end customer experience including design and communication of all methods and procedures, quality programs, and voice of the customer initiatives through the Customer Service and Sales organizations. Director, Service Partner Management Service Partner Management built relationships with strategic, cost effective customer service outsource partners who provided a customer experience that supports T-Mobile’s aspiration to be the “Most Highly Regarded Service Company in America”. Senior Manager, Business to Business Sales Support Sales Support in integral within the Business to Business Channel providing contract and proposal management, legal compliance, order activation, and quality assurance for all General Business and National Strategic Accounts. Show less