Experience

Coffee Emporium

• Restaurants
• 1 - 100 Employee

• Cafe Manager

  • Sep 2011 - Present

  • Interview applicants, develop onboarding & new employee training• Create bi-weekly schedule for over 50 employees• Advocate for team growth & development through daily coaching, 1:1 sessions,group classes, annual reviews and Outmatch developmental reports.• Equipment maintenance and upgrades. Training staff on safety & industry standards• Daily management of multi-unit cafes with consistently increasing yearly revenue • Leader in showing consistency of company mission during periods of civil unrest• Advocate for guest needs in an always-evolving community• Trends-forecasting and traditional elements of the specialty coffee culture• Write company-wide newsletter with industry insights• Lead team challenges and competitions• Continued education in ERA (Employee Resources Association) and Strategic HR

• Manager

  • Sep 2011 - Present

  onboarding, training, and development, forecasting, scheduling, and operations