Experience

US Auto Trust

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Loaner Fleet Coordinator

  • Sep 2023 - Present

  Loaner Vehicles Coordinator for JLR Los Angeles Loaner Vehicles Coordinator for JLR Los Angeles



HB Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2023 - Sep 2023

  I've been placed temporary position Clerk / Administrative Assistant at the City of Huntington Beach in the Community Development Department.

• Administrative Assistant

  • Mar 2022 - Sep 2023

  Administrative Assistant / Data Entry in the Petitions and Elections division. Verification, updates and challenges petition signatures currently. Previous assignments included data entry, pricing verification, purchasing process updates, collections, receptionist back up and Accounting Clerk tasks as well as projects with Controller, VP of Sales and Operations.



HB Staffing & Mattson Resources

• Orange County, California, United States

• Receptionist Extrodanaire

  • Jun 2021 - Sep 2023

  Meeting, greeting and answering phones for clients such as BJ's Restaurants and Bahia Corinthian Yacht Club. I realized the voice and face of a company is as important to your members, clients and customers as the company itself. And even when just temporary you never know who you will meet from your past or new to your future. Networking, relationships, personality and professionalism, no matter your position are more important than a title. Meeting, greeting and answering phones for clients such as BJ's Restaurants and Bahia Corinthian Yacht Club. I realized the voice and face of a company is as important to your members, clients and customers as the company itself. And even when just temporary you never know who you will meet from your past or new to your future. Networking, relationships, personality and professionalism, no matter your position are more important than a title.



JMG SECURITY SYSTEMS, INC.

• United States
• Security Systems Services
• 1 - 100 Employee

• Data Entry Specialist

  • Jul 2022 - Nov 2022

  Purchase orders, accounting (a/p and a/r), data entry project specific and backup receptionist. Best way to learn about a company and its services is to hybrid into as many departments as possible. Operations, Service, Purchasing, Accounting and Reception. My kind of puzzle solving! Purchase orders, accounting (a/p and a/r), data entry project specific and backup receptionist. Best way to learn about a company and its services is to hybrid into as many departments as possible. Operations, Service, Purchasing, Accounting and Reception. My kind of puzzle solving!



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Project Coordinator -ATI

  • Aug 2021 - Jan 2022

  Another window, another opportunity to provide excellent administrative support!

• Project Coordnator

  • Aug 2021 - Jan 2022

  Review daily job logs for inspections, observations, tracking, deficiencies and resolution for job sites as noted by techs and PM's daily visits. Track all logs, with tracking items, deficiencies and when resolved. Proof, produce and distribute to PM's and clients daily log reports.



Morley

• 1 - 100 Employee

• National Consumer Affairs Case Manager

  • Jun 2019 - May 2021

  Regional National Consumer Affairs Case Manager and Executive Committee team member - included Executive Contacts, Social Media and Sure Critic posts as well as Escalated cases. Reviewed vehicle history , warranty, extended warranty coverage as well as recalls and service campaigns prior to customer contact. Also review customer complaints and concerns current and past cases. Address customer needs and case resolution. Provide assistance, resolution and Goodwill when appropriate. Regional National Consumer Affairs Case Manager and Executive Committee team member - included Executive Contacts, Social Media and Sure Critic posts as well as Escalated cases. Reviewed vehicle history , warranty, extended warranty coverage as well as recalls and service campaigns prior to customer contact. Also review customer complaints and concerns current and past cases. Address customer needs and case resolution. Provide assistance, resolution and Goodwill when appropriate.



Mazda North American Operations (Helpmates Staffing)

• Irvine, California

• Customer Enhancement Center Representative

  • Jan 2019 - May 2019

  Making every Mazda family members contact a positive and memorable experience! Call center and case management. Quality customer experience and service. Recall completions; coordinated remote repairs with Independent Repair Facilities. Making every Mazda family members contact a positive and memorable experience! Call center and case management. Quality customer experience and service. Recall completions; coordinated remote repairs with Independent Repair Facilities.



Illumination Foundation

• United States
• Individual and Family Services
• 100 - 200 Employee

• Volunteer

  • Dec 2018 - Dec 2018

  Coordinator assistance for volunteers and housing set up. Helping build temporary emergency housing for the homeless here in Anaheim California Give me a task and volunteers and ill get it accomplished and then look for more tasks to complete! Coordinator assistance for volunteers and housing set up. Helping build temporary emergency housing for the homeless here in Anaheim California Give me a task and volunteers and ill get it accomplished and then look for more tasks to complete!



Nationwide Insurance (Tailored Management Staffing)

• Brea, California

• Sales Support/Business Analyst/Group Admin Support

  • Aug 2017 - Dec 2018

  Contracted for Pet Division in Brea,CA Contracted Aug thru Dec 2017 for Open Enrollment in Sales Support. Contracted Feb thru Aug 2018 for Business Analyst supporting both Small and Large Markets. Contracted Oct thru Dec for Open Enrollment in Sales and Member Care dept. Ran audits for accounts renewals, conversions from/to payroll, file and direct payment accounts. Activated 45 day notifications of cancellations to policy holders. Prepared both monthly Deduction Notifications and Invoices for Small Market Accouts. Sent electronically an average of 650 in a 3 day or 5 day cycle. Provided back up support to group administration and billing analysts as requested. Completed 3-5 projects a week assigned by management and based on group/employer size affecting 350 - 1300 policy holders with short turn around to meet specified due dates for billing or renewal dates. Answered calls and referring to correct Account Executive or Department during their Open Enrollment (August - November). Ran reports from Employer and Agent requests prior to deactivation, open enrollment or change of broker. Set up accounts using SAP applications - broker account's, TPA-B accounts as well as billing accounts. Submitted, maintained and completed tasks in their CRM system for all accounts - daily, monthly and Open Enrollment - both existing and new accounts. Updated their clients URL's as well as uploading/downloading Campaign Banners. Set up tasks/events for Open Enrollment - specifically for MetLife. Ran adhoc reports for transition to new automated billing system for Group Accounts. Member of implementation and roll out team for new automated billing system company wide for Group Accounts. Tasked to answer, give general description and insert leads for potential policy holders Refered to their employers homepages for quotes and enrollment or transfer to licensed agents. Assisted with other tasks as requested by the management team or other team members. Show less



Nationwide

• Insurance
• 700 & Above Employee

• Sales Support / Business Analyst / Group Admin Support

  • Aug 2017 - Dec 2018

  Open Enrollment Sales Support - vetted overflow calls of potential policy holders. Open Enrollment Sales Support - vetted overflow calls of potential policy holders.



David's Events

• Lawndale, California

• Office Coordinator

  • Mar 2017 - Jul 2017

  Coordinator for a chef's kitchen, catering business and food court shop is challenging. Each day has necessities like paying bills, coordinating staff, preparing event sheets and yes....keeping the chef calm, focused on his food and party events. Requires multi tasking, calm personality, focused attention to detail, people person but knowing when to be firm and always being on point with everything. Also, need to be a Google Master....food names, locations, directions, best buys, closest specialty stores and recipes too! Experienced required: Customer Service, phones, e-mail, A/P, A/R, online banking and credit charges, filing, Word & Excel, Payroll, as well as going with the flow, always a smile, keep calm and that includes the chef but most of all just being the sunshine! Show less



Cryoport Systems

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Client Care Logistic Specialist

  • Oct 2015 - Feb 2017

  Coordinating of domestic IVF shipments. From quote to delivery, I provide each Intended Parent efficient and effective management of their transports. Forward thinking, always meeting and often exceeding expectations of the Intended Parent , Coordinating Facilities and management. Coordinating of domestic IVF shipments. From quote to delivery, I provide each Intended Parent efficient and effective management of their transports. Forward thinking, always meeting and often exceeding expectations of the Intended Parent , Coordinating Facilities and management.



OC One-Stop Networking Group

• Orange County, California Area

• Group Coordinator (Volunteer)

  • Jun 2012 - Jun 2016

  Coordinate and organize weekly group meetings. Update membership contact listing and job / career opportunities. Assist and mentor members with their LinkedIn account, Employment Packages (Resume, Cover Letter, Reference Letters, and other documentations), as well as sharing job related postings (job fairs, job postings, articles, and user guides). Current membership includes 40+ professionals / clients of the OC One-Stop Westminster Center. Coordinate workshops for job search skills and techniques Prepare Resume packages after meeting with clients (Resume, ATS resume and cover letters) Work with clients on job searches – how to set up, define and respond to on-line applications Set up LinkedIn profiles for clients – includes picture and full job descriptions Contact clients about upcoming Job Fairs and meet at events Contact clients with Job Leads daily – maintain current job lead searches for most clients active Network with clients and prospective employers using Social Events, LinkedIn and E-mail Show less



Select Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service

  • May 2015 - Apr 2016

  Various assignments working in customer service and eventually in Client Care for last 6 months with leading Supply and Cold Chain company, Cryoport. Various assignments working in customer service and eventually in Client Care for last 6 months with leading Supply and Cold Chain company, Cryoport.



Zodiac Aerospace

• La Palma, California

• Engineering Administrator

  • Oct 2014 - May 2015

  Coordinating between departments, clients and suppliers drawings, change orders and approvals for engineering department and project managers. Coordinating between departments, clients and suppliers drawings, change orders and approvals for engineering department and project managers.



Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Jul 2014 - Sep 2014

  Sales associate in women's department. Work with customers to find the right outfit for any occassion and accessorize it down to shoes, bag, jewlery and make up. Sales associate in women's department. Work with customers to find the right outfit for any occassion and accessorize it down to shoes, bag, jewlery and make up.



Method Technologies

• United States
• Computer Networking
• 1 - 100 Employee

• Service Coordinator

  • Nov 2013 - Jan 2014

  Answered client calls, opened tickets, scheduled service orders, annual maintenance and technical business reviews. Also coordinated appointments for owner and web department. Answered client calls, opened tickets, scheduled service orders, annual maintenance and technical business reviews. Also coordinated appointments for owner and web department.



Coastline College

• United States
• Higher Education
• 200 - 300 Employee

• Workforce Career Coach

  • Jan 2013 - Aug 2013

  I truly embrace the process and want to share with other clients the tips, tools, strategies and social networking that will enhance their search for financial and professional success. I love working with individuals; management and team members who seek to empower the clients of OC One Stop Center with information and resources to manage their own careers. I also volunteer as a Group Coordinator for a Networking Group and assist / mentor members with their LinkedIn account and other Employment Packages on my own time. Met with customers on a daily basis – addressing needs and inquiries for support services or programs Accessed customers for program eligibilities, collecting supporting documentation and applications Processed applications with County of Orange, communicating with customers with status Accessed customers for schooling and eligibility, providing career advice and direction to customers Planned and facilitated weekly workshops for customers on Social Networking and applications Managed case load of 90+ active customers with approximately 45 follow-up on a monthly basis Exited approximately 10 clients a month as fully employed – many within 90-days of entry to program Maintained high level of professionalism, receiving several letters of recommendations from clients Maintain relationship with many past clients – mentoring them in their current job searches Show less



Private Care

• Orange County, California Area

• Client Coordinator of Services (Volunteer)

  • Sep 2012 - Dec 2012

  Worked for family on short term projects. Managed projects for persons with disabilities. Set up budgets, apply for funding and grants, liaison between clients and local, state and federal agencies. Expedite and appeal applications as needed. Provided continuity, communication and data collection/documentation as required. Responsible for all client decisions under Power of Attorney auspices. Assisted parents with special needs child and education as well as home care Assisted terminal parent with personal, business and health issues Worked with case manager, SSI, SDI, and Social Services to provide services for client and son Maintained all appointments, transportation and medical supplies for patient Provided round-the-clock care and assistance Transported client to all Dialysis, Chemotherapy, Doctor and Lab appointments Maintained and managed business contacts and inquiries Acted as patients POA – making all decisions for patient’s care and household Closed out clients personal and financial affairs as well as funeral disposition at death Show less



Westminster School District

• Paraeducator - Special Education Elementary

  • Nov 2006 - Oct 2012

  Work in Special Day Classes as well as one-on-one in general education classes with Intellectually Challanged children. Work with Teachers, Resource Teachers to support each childs Indiviual Education Plan (IEP), working toward goal completion while providing class room support and data collection. Para educator / Assistant to Special Education Teacher in class room Worked in Special Day Class room with mixture of Pre-K through 6th grade children Assigned to various classroom situations due to my PROACT experience with difficult children Ability to work without supervision in One-on-One or group settings as well as classroom setting Assisted with Resource Teacher in areas of small groups (English, Language Arts and Math) Interventionist for Autistic children in classroom settings: observing, assisting and data collection. Disabilities ranged from moderate to severe with special needs (eating, toileting, communication and mobility) as well as those with Emotional Disturbance / Severe Behavioral issues. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Team Member - Ad Team

  • Mar 2009 - Aug 2011

  Key Team Member – Weekly prepared 5,400+ pieces of ad signage, supervising small ad team. Member of Remodel Team and Security - managing and processing visitor’s after-hours access. Store Receiver – Handled all in-bound / out-t-bound shipping as well as receipt of all deliveries. Team Lead Sub. – Lead Consumable and Soft Line departments in Team Leaders absence. Sales Floor Captain – Managed teams members during shifts for Hard and Soft Line Products. Cashier – Assisted customers in processing payments for purchases and Electronics department. Show less



Communique

• Huntington Beach, CA

• Consultant and Owner / Operator

  • Oct 2000 - Oct 2006

  Worked as a consultant to small businesses (25 employees or less). Advised on general office management, telecommunication contracts, applications and upgrades/installations. Reviewed clients billings, applications and equipment. Assisted clients in the purchase of new equipment and services. Managed projects for clients coordinating installations and service implementations. Provided other technical / administrative support as needed by the customer. Worked as a consultant to small businesses (25 employees or less). Advised on general office management, telecommunication contracts, applications and upgrades/installations. Reviewed clients billings, applications and equipment. Assisted clients in the purchase of new equipment and services. Managed projects for clients coordinating installations and service implementations. Provided other technical / administrative support as needed by the customer.



Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Network Analyst - System Administrator

  • Jan 1991 - Sep 2000

  Primary responsibilities included system administration for voice applications, department move coordinations, third party billing analysis, cell phone/pager administration, telecomuter coordinator, and monthly invoice review and payment approvals. Secondary reponsibilities included remote support for 3 additional small sites as well as Telecom Division (11 US and 5 Int'l offices). Managed Telecom Division budgets- voice, data, video conferencing as well as cell phone, pager and remote access services. Managed daily move, add and changes - 2,000 users’ local and remote sites Monitored Call Detail Recording System (12 U.S. and 5 International locations) Participated in voice / data network application roll outs Provided on-line support for employee telecommuters (200+ users) Maintained vendor contracts and pricing documentation Provided invoice reconciliation for yearly network budgets by department and job site Certified on multiple hardware / software applications (PBX, Voicemail and Call Detail Recorder) Show less



RHO Staffing

• Irvine, CA

• System Adminstrator

  • Aug 1990 - Dec 1990

  5 month contract for The Capital Group Companies. Offered Permanent position - System Administrator. Managed daily move, add and changes - 2,000 users’ local and remote sites Participated in voice / data network application roll outs Certified on multiple hardware / software applications (PBX, Voicemail and Call Detail Recorder) 5 month contract for The Capital Group Companies. Offered Permanent position - System Administrator. Managed daily move, add and changes - 2,000 users’ local and remote sites Participated in voice / data network application roll outs Certified on multiple hardware / software applications (PBX, Voicemail and Call Detail Recorder)



Siemens, I.C.N.

• Irvine, CA

• Systems Designer and Engineer

  • Jan 1984 - Aug 1990

  Worked in areas of Customer Support, Technical Support, System Coding, System Design, Installation, and Sales Engineering (Pre and Post Sales). Reliability, detail oriented and strong applications allowed me to remain with company through 5 mergers before being laid off due to lack of work and restructuring. Dispatcher /MAC Coordinator for Southern California customers and technicians Pre-Sales Support – System Engineer and Customer Support Representative Post-Sales Support – System Design, Software Programming and Customer Service Representative Trained and Certified on all product lines: ROLM Redwood, 8004, 9000, 9004, 9005, 9006i, 9751, PhoneMail, CLI Video Conference Equipment, ACD, Least cost Routing and Trunking, Aspect Interface (PBX and Voicemail) Show less