Gretchen Bender
Senior Vice President, Strategic Partnerships and Embedded Payments at MAPP Advisors- Claim this Profile
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Bio
Daniel McCarty
It is with pleasure that I recommend Gretchen Bender. I have known Gretchen for over 13 years and was her direct manager for over 7 years. I recommended several promotions for her, each of which was strategically important for the organization and well deserved by her. Gretchen has shown growth in her business acumen throughout her career and a continued desire to learn. Her initiative and work ethic is impressive and representative of her continued career potential. During her rise through the organization she also chose to get her Masters degree. Her performance was never impacted by this effort and she was able to complete her degree requirements ahead of schedule. During my direct involvement with Gretchen, the organization went through several transitions around structure, ownership and staffing. She was at the point on the strategic direction of these iterations and provided the leadership to make them successful. They were and she was a primary reason. She is positive, knowledgeable, hard working and a true leader. She is comfortable with uncomfortable situations and humane in handling performance issues. I was pleased and honored to have her as a part of our organization and would recommend her to any interested parties. Probably the highest compliment I can pay to Gretchen is that, as her manager, I would be honored to work for her!
Jay Rising
Gretchen worked for me for 5 years at Global Payments. I promoted her twice in that time frame. I would recommend her as one of the finest sales leaders I have known. And this includes my tenure at ADP and Amex. She simplifies complex sales model issues, builds a strong, loyal and committed team, scales her organization....and most importantly...makes her goals. We were faced with many strategic and tactical challenges in improving a sales model at GPN that had a wide range of bank, ISO and Technology Partners...as well as some Direct and Inside sales. She provided great thought leadership on how to prioritize and simplify our model, and then execute the change. She possesses very strong FinTech and payments domain expertise, combined with excellent strategic and tactical sales leadership.
Daniel McCarty
It is with pleasure that I recommend Gretchen Bender. I have known Gretchen for over 13 years and was her direct manager for over 7 years. I recommended several promotions for her, each of which was strategically important for the organization and well deserved by her. Gretchen has shown growth in her business acumen throughout her career and a continued desire to learn. Her initiative and work ethic is impressive and representative of her continued career potential. During her rise through the organization she also chose to get her Masters degree. Her performance was never impacted by this effort and she was able to complete her degree requirements ahead of schedule. During my direct involvement with Gretchen, the organization went through several transitions around structure, ownership and staffing. She was at the point on the strategic direction of these iterations and provided the leadership to make them successful. They were and she was a primary reason. She is positive, knowledgeable, hard working and a true leader. She is comfortable with uncomfortable situations and humane in handling performance issues. I was pleased and honored to have her as a part of our organization and would recommend her to any interested parties. Probably the highest compliment I can pay to Gretchen is that, as her manager, I would be honored to work for her!
Jay Rising
Gretchen worked for me for 5 years at Global Payments. I promoted her twice in that time frame. I would recommend her as one of the finest sales leaders I have known. And this includes my tenure at ADP and Amex. She simplifies complex sales model issues, builds a strong, loyal and committed team, scales her organization....and most importantly...makes her goals. We were faced with many strategic and tactical challenges in improving a sales model at GPN that had a wide range of bank, ISO and Technology Partners...as well as some Direct and Inside sales. She provided great thought leadership on how to prioritize and simplify our model, and then execute the change. She possesses very strong FinTech and payments domain expertise, combined with excellent strategic and tactical sales leadership.
Daniel McCarty
It is with pleasure that I recommend Gretchen Bender. I have known Gretchen for over 13 years and was her direct manager for over 7 years. I recommended several promotions for her, each of which was strategically important for the organization and well deserved by her. Gretchen has shown growth in her business acumen throughout her career and a continued desire to learn. Her initiative and work ethic is impressive and representative of her continued career potential. During her rise through the organization she also chose to get her Masters degree. Her performance was never impacted by this effort and she was able to complete her degree requirements ahead of schedule. During my direct involvement with Gretchen, the organization went through several transitions around structure, ownership and staffing. She was at the point on the strategic direction of these iterations and provided the leadership to make them successful. They were and she was a primary reason. She is positive, knowledgeable, hard working and a true leader. She is comfortable with uncomfortable situations and humane in handling performance issues. I was pleased and honored to have her as a part of our organization and would recommend her to any interested parties. Probably the highest compliment I can pay to Gretchen is that, as her manager, I would be honored to work for her!
Jay Rising
Gretchen worked for me for 5 years at Global Payments. I promoted her twice in that time frame. I would recommend her as one of the finest sales leaders I have known. And this includes my tenure at ADP and Amex. She simplifies complex sales model issues, builds a strong, loyal and committed team, scales her organization....and most importantly...makes her goals. We were faced with many strategic and tactical challenges in improving a sales model at GPN that had a wide range of bank, ISO and Technology Partners...as well as some Direct and Inside sales. She provided great thought leadership on how to prioritize and simplify our model, and then execute the change. She possesses very strong FinTech and payments domain expertise, combined with excellent strategic and tactical sales leadership.
Daniel McCarty
It is with pleasure that I recommend Gretchen Bender. I have known Gretchen for over 13 years and was her direct manager for over 7 years. I recommended several promotions for her, each of which was strategically important for the organization and well deserved by her. Gretchen has shown growth in her business acumen throughout her career and a continued desire to learn. Her initiative and work ethic is impressive and representative of her continued career potential. During her rise through the organization she also chose to get her Masters degree. Her performance was never impacted by this effort and she was able to complete her degree requirements ahead of schedule. During my direct involvement with Gretchen, the organization went through several transitions around structure, ownership and staffing. She was at the point on the strategic direction of these iterations and provided the leadership to make them successful. They were and she was a primary reason. She is positive, knowledgeable, hard working and a true leader. She is comfortable with uncomfortable situations and humane in handling performance issues. I was pleased and honored to have her as a part of our organization and would recommend her to any interested parties. Probably the highest compliment I can pay to Gretchen is that, as her manager, I would be honored to work for her!
Jay Rising
Gretchen worked for me for 5 years at Global Payments. I promoted her twice in that time frame. I would recommend her as one of the finest sales leaders I have known. And this includes my tenure at ADP and Amex. She simplifies complex sales model issues, builds a strong, loyal and committed team, scales her organization....and most importantly...makes her goals. We were faced with many strategic and tactical challenges in improving a sales model at GPN that had a wide range of bank, ISO and Technology Partners...as well as some Direct and Inside sales. She provided great thought leadership on how to prioritize and simplify our model, and then execute the change. She possesses very strong FinTech and payments domain expertise, combined with excellent strategic and tactical sales leadership.
Credentials
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Certified NLP Master Practitioner and Coach
The American Board of NLPSep, 2016- Nov, 2024
Experience
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MAPP Advisors
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United States
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Financial Services
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1 - 100 Employee
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Senior Vice President, Strategic Partnerships and Embedded Payments
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Jan 2023 - Present
MAPP Advisors is a fintech advisory firm with a core focus on M&A, investment strategies, portfolio optimization, payments monetization, risk and compliance, and operational consulting to clients across the fintech ecosystem. Our team and network consist of entrepreneurs, operators, advisors, and investors in payments companies through every stage of growth. MAPP Advisors is a fintech advisory firm with a core focus on M&A, investment strategies, portfolio optimization, payments monetization, risk and compliance, and operational consulting to clients across the fintech ecosystem. Our team and network consist of entrepreneurs, operators, advisors, and investors in payments companies through every stage of growth.
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Worldpay
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United Kingdom
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Financial Services
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700 & Above Employee
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SVP, PayFac and ISO Partnership Management
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Jun 2021 - Jan 2023
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SVP, Integrated Payments - UK & Europe
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Apr 2020 - Sep 2021
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FIS
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United States
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Information Technology & Services
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700 & Above Employee
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SVP, Head of Sales - Merchant Services
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Nov 2018 - Apr 2020
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 52,000 people worldwide and holds leadership positions in payment processing, financial… Show more FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 52,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. Show less FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 52,000 people worldwide and holds leadership positions in payment processing, financial… Show more FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 52,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. Show less
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Paysafe Group
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Houston, Texas Area
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Sr. Vice President, Sales
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Jan 2018 - Oct 2018
Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions. Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions.
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Global Payments Inc.
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United States
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Financial Services
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700 & Above Employee
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SVP, U.S. Direct Sales
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Mar 2010 - Nov 2016
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region, and Brazil. KEY CONTRIBUTIONS ► Responsible for $90M of direct sales revenue annually inclusive of… Show more Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region, and Brazil. KEY CONTRIBUTIONS ► Responsible for $90M of direct sales revenue annually inclusive of Bank Referral Sales, Business Development, Mobile POS, and Sales Operations teams comprised of 6 channel sales managers and a team of 48 account executives, consistently exceeding growth targets YOY. ► Led the joint venture Alliance between Global Payments (51% ownership) and Comerica Bank (49% ownership) to $8B in processed sales volume and $52M revenue. Managed P&L from a sales, account management, and back office operational standpoint. ► Acquired and managed a $4B portfolio of 200 Indirect sales representatives; P&L oversight of $23M revenue. Managed conversion efforts with single digit attrition. ► Restructured Direct Sales division into distinct channels to increase new revenue generation, improve operating efficiency, and reduce costs. Show less Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region, and Brazil. KEY CONTRIBUTIONS ► Responsible for $90M of direct sales revenue annually inclusive of… Show more Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region, and Brazil. KEY CONTRIBUTIONS ► Responsible for $90M of direct sales revenue annually inclusive of Bank Referral Sales, Business Development, Mobile POS, and Sales Operations teams comprised of 6 channel sales managers and a team of 48 account executives, consistently exceeding growth targets YOY. ► Led the joint venture Alliance between Global Payments (51% ownership) and Comerica Bank (49% ownership) to $8B in processed sales volume and $52M revenue. Managed P&L from a sales, account management, and back office operational standpoint. ► Acquired and managed a $4B portfolio of 200 Indirect sales representatives; P&L oversight of $23M revenue. Managed conversion efforts with single digit attrition. ► Restructured Direct Sales division into distinct channels to increase new revenue generation, improve operating efficiency, and reduce costs. Show less
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Comerica Bank Merchant Services
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Greater Los Angeles Area
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President, Comerica Merchant Services
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Feb 2007 - Mar 2010
With $74.1B in assets Comerica Bank, headquartered in Dallas, Texas provides financial services to the commercial, retail, and wealth & institutional management market segments. The Merchant Services division services all markets nationally and is comprised of 30,000 customers processing $8B in sales with gross revenues of approximately $45M and $21M in net income. KEY CONTRIBUTIONS ► Introduced BIN sponsorship program at Comerica Bank. Gained approval for $30B in annual processing… Show more With $74.1B in assets Comerica Bank, headquartered in Dallas, Texas provides financial services to the commercial, retail, and wealth & institutional management market segments. The Merchant Services division services all markets nationally and is comprised of 30,000 customers processing $8B in sales with gross revenues of approximately $45M and $21M in net income. KEY CONTRIBUTIONS ► Introduced BIN sponsorship program at Comerica Bank. Gained approval for $30B in annual processing volume corresponding to $1.7M in BIN sponsorship and ACH fee income in year one. ► Restructured Sales division nationally to improve bank referrals by 130% and increase close ratio from 17% to 24%, representing total new sales volume of $722MM and revenue of $1.8MM. ► Increased divisional net income by $1.4M, comprised of a 4% revenue increase and 1.5% expense decrease year over year. Show less With $74.1B in assets Comerica Bank, headquartered in Dallas, Texas provides financial services to the commercial, retail, and wealth & institutional management market segments. The Merchant Services division services all markets nationally and is comprised of 30,000 customers processing $8B in sales with gross revenues of approximately $45M and $21M in net income. KEY CONTRIBUTIONS ► Introduced BIN sponsorship program at Comerica Bank. Gained approval for $30B in annual processing… Show more With $74.1B in assets Comerica Bank, headquartered in Dallas, Texas provides financial services to the commercial, retail, and wealth & institutional management market segments. The Merchant Services division services all markets nationally and is comprised of 30,000 customers processing $8B in sales with gross revenues of approximately $45M and $21M in net income. KEY CONTRIBUTIONS ► Introduced BIN sponsorship program at Comerica Bank. Gained approval for $30B in annual processing volume corresponding to $1.7M in BIN sponsorship and ACH fee income in year one. ► Restructured Sales division nationally to improve bank referrals by 130% and increase close ratio from 17% to 24%, representing total new sales volume of $722MM and revenue of $1.8MM. ► Increased divisional net income by $1.4M, comprised of a 4% revenue increase and 1.5% expense decrease year over year. Show less
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Comerica Bank
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United States
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Banking
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700 & Above Employee
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Vice President, Merchant Card Operations
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Jan 2003 - Jan 2007
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President
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2001 - 2001
A full recourse ISO/MSP start-up venture with Compass Bank and Minotola National Bank for the processing of payment cards on behalf of merchant clients in the United States and abroad. Sold portfolio assets and technology to a privately held company in 2001. KEY CONTRIBUTIONS ► Developed back office processes and independent sales agent channel to support 400 merchant accounts in a 6 month period. ► Created corporate policies, desktop procedures, and marketing material for… Show more A full recourse ISO/MSP start-up venture with Compass Bank and Minotola National Bank for the processing of payment cards on behalf of merchant clients in the United States and abroad. Sold portfolio assets and technology to a privately held company in 2001. KEY CONTRIBUTIONS ► Developed back office processes and independent sales agent channel to support 400 merchant accounts in a 6 month period. ► Created corporate policies, desktop procedures, and marketing material for merchant solicitation and servicing. Show less A full recourse ISO/MSP start-up venture with Compass Bank and Minotola National Bank for the processing of payment cards on behalf of merchant clients in the United States and abroad. Sold portfolio assets and technology to a privately held company in 2001. KEY CONTRIBUTIONS ► Developed back office processes and independent sales agent channel to support 400 merchant accounts in a 6 month period. ► Created corporate policies, desktop procedures, and marketing material for… Show more A full recourse ISO/MSP start-up venture with Compass Bank and Minotola National Bank for the processing of payment cards on behalf of merchant clients in the United States and abroad. Sold portfolio assets and technology to a privately held company in 2001. KEY CONTRIBUTIONS ► Developed back office processes and independent sales agent channel to support 400 merchant accounts in a 6 month period. ► Created corporate policies, desktop procedures, and marketing material for merchant solicitation and servicing. Show less
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Consultant
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2000 - 2000
Directed a start-up internet company producing a private label Prepaid Anonymous Internet Debit Card for online purchases from the initial concept state through to the successful sale of the company’s technology. KEY CONTRIBUTIONS ► Successfully launched product to merchant community and consumer use within budget and timeline. ► Sold technology to PayStar Communications Inc. (OTCBB: PYST). Directed a start-up internet company producing a private label Prepaid Anonymous Internet Debit Card for online purchases from the initial concept state through to the successful sale of the company’s technology. KEY CONTRIBUTIONS ► Successfully launched product to merchant community and consumer use within budget and timeline. ► Sold technology to PayStar Communications Inc. (OTCBB: PYST).
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First Bank
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Banking
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700 & Above Employee
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Bankcard Operations Manager
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1998 - 2000
Directed industry relations for the 48th largest U.S. bankcard acquirer of MasterCard and Visa transactions. The portfolio comprised of 8,000 merchant customers, 3 processing vendors, and 37 agent and ISO relationships processing over $250M annually through e-commerce and brick & mortar channels. KEY CONTRIBUTIONS ► Effectively performed profitability analysis and directed portfolio wide change in pricing strategy from bundled rates to tiered pricing resulting in increased… Show more Directed industry relations for the 48th largest U.S. bankcard acquirer of MasterCard and Visa transactions. The portfolio comprised of 8,000 merchant customers, 3 processing vendors, and 37 agent and ISO relationships processing over $250M annually through e-commerce and brick & mortar channels. KEY CONTRIBUTIONS ► Effectively performed profitability analysis and directed portfolio wide change in pricing strategy from bundled rates to tiered pricing resulting in increased profitability and competitive offering rates. ► Acted as liaison to Processors, Associations, and NACHA. ► Negotiated vendor contracts between the bank and all third parties. ► Served as Year 2000 project manager resulting in zero Y2K related systems errors. Show less Directed industry relations for the 48th largest U.S. bankcard acquirer of MasterCard and Visa transactions. The portfolio comprised of 8,000 merchant customers, 3 processing vendors, and 37 agent and ISO relationships processing over $250M annually through e-commerce and brick & mortar channels. KEY CONTRIBUTIONS ► Effectively performed profitability analysis and directed portfolio wide change in pricing strategy from bundled rates to tiered pricing resulting in increased… Show more Directed industry relations for the 48th largest U.S. bankcard acquirer of MasterCard and Visa transactions. The portfolio comprised of 8,000 merchant customers, 3 processing vendors, and 37 agent and ISO relationships processing over $250M annually through e-commerce and brick & mortar channels. KEY CONTRIBUTIONS ► Effectively performed profitability analysis and directed portfolio wide change in pricing strategy from bundled rates to tiered pricing resulting in increased profitability and competitive offering rates. ► Acted as liaison to Processors, Associations, and NACHA. ► Negotiated vendor contracts between the bank and all third parties. ► Served as Year 2000 project manager resulting in zero Y2K related systems errors. Show less
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Director Of Operations
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1996 - 1998
As the exclusive provider of merchant services to the Bank of Los Angeles and Bank of Nevis, sold merchant services, provided point of sale help desk support, performed profitability analysis and directed offshore start-up venture. KEY CONTRIBUTIONS ► Increased profitability by 52% with contract renegotiation and decreased expenses by 22% by bringing outsourced functions in-house. ► Successfully integrated first U.S. dollar based offshore merchant processing solution at the Bank of… Show more As the exclusive provider of merchant services to the Bank of Los Angeles and Bank of Nevis, sold merchant services, provided point of sale help desk support, performed profitability analysis and directed offshore start-up venture. KEY CONTRIBUTIONS ► Increased profitability by 52% with contract renegotiation and decreased expenses by 22% by bringing outsourced functions in-house. ► Successfully integrated first U.S. dollar based offshore merchant processing solution at the Bank of Nevis. Show less As the exclusive provider of merchant services to the Bank of Los Angeles and Bank of Nevis, sold merchant services, provided point of sale help desk support, performed profitability analysis and directed offshore start-up venture. KEY CONTRIBUTIONS ► Increased profitability by 52% with contract renegotiation and decreased expenses by 22% by bringing outsourced functions in-house. ► Successfully integrated first U.S. dollar based offshore merchant processing solution at the Bank of… Show more As the exclusive provider of merchant services to the Bank of Los Angeles and Bank of Nevis, sold merchant services, provided point of sale help desk support, performed profitability analysis and directed offshore start-up venture. KEY CONTRIBUTIONS ► Increased profitability by 52% with contract renegotiation and decreased expenses by 22% by bringing outsourced functions in-house. ► Successfully integrated first U.S. dollar based offshore merchant processing solution at the Bank of Nevis. Show less
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Education
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University of Arizona
Bachelor of Science, Management Information Systems -
University of California, Irvine - The Paul Merage School of Business
MBA, Business