Senior Programmer/Analyst

• Apr 2022 - Present

Application Developer

• Oct 2014 - Apr 2022

· Serve as IT project manager working closely with project teams and stakeholders to define scope, gather requirements, provide work estimates, develop metrics, and ensure successful on-time completion of projects · Use project management tools (JIRA) to document tasks, subtasks, issues, assignees, due dates, and project risks · Create and maintain project documentation, end-user test plans, and technical documentation for custom applications · Technical lead on successful year… Show more · Serve as IT project manager working closely with project teams and stakeholders to define scope, gather requirements, provide work estimates, develop metrics, and ensure successful on-time completion of projects · Use project management tools (JIRA) to document tasks, subtasks, issues, assignees, due dates, and project risks · Create and maintain project documentation, end-user test plans, and technical documentation for custom applications · Technical lead on successful year long conversion project from existing application to cloud-based Microsoft Dynamics 365 based CRM platform · Support critical on-premises and cloud-based applications by serving as the system administrator and IT liaison to respective departments · Responsible for the development and maintenance of Oracle database packages, functions, procedures, triggers, and reports using PL/SQL in support of ERP system · System Administrator of CRM Advance, maintain and support solutions, create custom fields, forms, and workflows, manage user security, set-up and configure API integrations with other systems for real-time data updates and provide end-user training and support · Serve as Salesforce Administrator ensuring optimal performance and health of overall system by managing user roles, profiles, sharing rules, workflows, dashboards, reports, customizations, and integrations as well as providing end-user training and working with user base to get the most out of the system based on their business requirements · Monitor and troubleshoot nightly processes, daily data extracts, and SFTP transfers to multiple third-party applications

IT Business Administrator

• May 2012 - Sep 2014

· Worked closely with IT senior managers and university budget office to manage budgets, track spend, forecast future spend, and provide detailed analysis using Microsoft Access & Tableau · Maintained all IT contracts in Salesforce, worked closely with CIO, senior IT managers and vendors on the timely renewal of maintenance contracts · Entered all IT requisitions and invoices into ERP system ensuring data entry accuracy and adherence to university purchasing policies · Assisted… Show more · Worked closely with IT senior managers and university budget office to manage budgets, track spend, forecast future spend, and provide detailed analysis using Microsoft Access & Tableau · Maintained all IT contracts in Salesforce, worked closely with CIO, senior IT managers and vendors on the timely renewal of maintenance contracts · Entered all IT requisitions and invoices into ERP system ensuring data entry accuracy and adherence to university purchasing policies · Assisted VP/CIO with the writing and/or editing of departmental and university notifications related to IT initiatives · Processed holds and charges on student accounts related to laptop program as well as updating laptop inventory database (using JIRA Asset Management) · Worked closely with the President’s office to keep the Board of Trustee portal up to date, posted board documents, and provided technical assistance to Board of Trustee members as needed

Administrative Assistant/IT Purchaser

• Sep 2007 - Apr 2012

· Served as the IT procurement lead, purchasing IT peripheral equipment, printers, software licenses for Adobe and Microsoft products and any other equipment as needed for employees at Textron Corporate and Textron Financial · SharePoint Administrator for several IT SharePoint sites, updating content and maintaining access to the sites · Managed IT Software Maintenance contracts tracking contract costs/details in maintenance tracking system · Served as administrator of the IT… Show more · Served as the IT procurement lead, purchasing IT peripheral equipment, printers, software licenses for Adobe and Microsoft products and any other equipment as needed for employees at Textron Corporate and Textron Financial · SharePoint Administrator for several IT SharePoint sites, updating content and maintaining access to the sites · Managed IT Software Maintenance contracts tracking contract costs/details in maintenance tracking system · Served as administrator of the IT employee project management and time-reporting application · Member of records retention team responsible for cleaning up and applying retention dates to over 400,000 electronic files on network drives and 400 boxes in off-site records storage facility · Maintained disaster recovery and business continuity documentation, including updating of department call trees, dissemination of electronic and hard copies of the annual disaster recovery plan Show less · Served as the IT procurement lead, purchasing IT peripheral equipment, printers, software licenses for Adobe and Microsoft products and any other equipment as needed for employees at Textron Corporate and Textron Financial · SharePoint Administrator for several IT SharePoint sites, updating content and maintaining access to the sites · Managed IT Software Maintenance contracts tracking contract costs/details in maintenance tracking system · Served as administrator of the IT… Show more · Served as the IT procurement lead, purchasing IT peripheral equipment, printers, software licenses for Adobe and Microsoft products and any other equipment as needed for employees at Textron Corporate and Textron Financial · SharePoint Administrator for several IT SharePoint sites, updating content and maintaining access to the sites · Managed IT Software Maintenance contracts tracking contract costs/details in maintenance tracking system · Served as administrator of the IT employee project management and time-reporting application · Member of records retention team responsible for cleaning up and applying retention dates to over 400,000 electronic files on network drives and 400 boxes in off-site records storage facility · Maintained disaster recovery and business continuity documentation, including updating of department call trees, dissemination of electronic and hard copies of the annual disaster recovery plan Show less

Executive Assistant

• Aug 2005 - Aug 2007

· Provided full administrative support for CEO, Chairman of Board, and Dir. of Sales · Prepared monthly analysis of usage stats for all US and UK clients using Access and Excel · Acted as liaison between staff and off-site IT System Administrator · Provided full administrative support for CEO, Chairman of Board, and Dir. of Sales · Prepared monthly analysis of usage stats for all US and UK clients using Access and Excel · Acted as liaison between staff and off-site IT System Administrator

Executive Assistant

• Sep 2003 - Aug 2005

· Provided full administrative support to CEO and CFO · Created monthly invoices of billable hours for company’s clients · Supported CFO with maintenance of company’s fixed expenses using QuickBooks · Formulated quarterly sales activity report and financials for distribution to the Board of Directors · Provided full administrative support to CEO and CFO · Created monthly invoices of billable hours for company’s clients · Supported CFO with maintenance of company’s fixed expenses using QuickBooks · Formulated quarterly sales activity report and financials for distribution to the Board of Directors

Admissions Officer

• May 2001 - Aug 2003

· Responsible for making admissions decisions for traditional and non-traditional applicants · Processed applications and decisions in Student Information System (SIS) · Handled phone calls and walk in appointments providing transfer evaluations, academic/career and college policy information · Supervised the planning, hiring, training and management of a staff of student workers · Represented Rhode Island College at school visits, college fairs and recruitment events… Show more · Responsible for making admissions decisions for traditional and non-traditional applicants · Processed applications and decisions in Student Information System (SIS) · Handled phone calls and walk in appointments providing transfer evaluations, academic/career and college policy information · Supervised the planning, hiring, training and management of a staff of student workers · Represented Rhode Island College at school visits, college fairs and recruitment events throughout the New England area Show less · Responsible for making admissions decisions for traditional and non-traditional applicants · Processed applications and decisions in Student Information System (SIS) · Handled phone calls and walk in appointments providing transfer evaluations, academic/career and college policy information · Supervised the planning, hiring, training and management of a staff of student workers · Represented Rhode Island College at school visits, college fairs and recruitment events… Show more · Responsible for making admissions decisions for traditional and non-traditional applicants · Processed applications and decisions in Student Information System (SIS) · Handled phone calls and walk in appointments providing transfer evaluations, academic/career and college policy information · Supervised the planning, hiring, training and management of a staff of student workers · Represented Rhode Island College at school visits, college fairs and recruitment events throughout the New England area Show less