Experience

Manners Maclean Group
• Global Senior Delivery Consultant

  • Jun 2021 - Present


NICHOLS

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Research Director, then Director, then Partner

  • 1999 - Present

  Boutique executive search firm specialising in the Consumer, Luxury goods and Healthcare industries. Experienced in searching at senior level from Miami to Cape Town and Hong Kong to Moscow. Offering a unique concept in talent mapping and sourcing - MAP & TRACK - a non placement fee service to supplement internal talent succession plans. Specialist knowledge and experience of the emerging markets. Recruitment, management and development of team of up to 10 home and office based Research Consultants based from the UK to Italy to Poland. Attendance at all Client Briefing meetings. Development of Research Strategy for each individual search, writing Assignment Briefs, liaising with clients throughout the search, interviewing and shortlisting candidates Responsibility for the development of the Research Process from targeting to identification to interviewing and shortlist across all roles Delivery of key objectives including development and implementation of the Nichols Research Process, implementation of new Recruitment CRM/ATS system and training team on new system, launch of employee referral, training and developing sourcing methodologies. Diversity hiring Ensuring GDPR compliance Manage budgets and headcount. Provide data and metrics to senior leadership team on Research team performance and budget. Show less



RPL Telecommunications

• Marketing and Telemarketing Manager

  • Sep 1995 - Sep 1999

  • Working closely with the Managing Director, responsible for the development and implementation of annual marketing and telemarketing strategy to include marketing literature, organising conferences and events, all client communication, and recruiting and managing team of 10 Telephone Sales professionals. • Training and development of telemarketing team • Selection and implementation of CRM system • Responsibility for marketing budgets utilised for shows and events and purchase of telemarketing data Show less



Mercury Communications

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Telephone Account Manager

  • Sep 1992 - Sep 1995

  • Developing additional revenue streams from Corporate Accounts • Provision of excellent customer service • Developing additional revenue streams from Corporate Accounts • Provision of excellent customer service


InterContinental Hotels & Resorts
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Graduate Management Trainee

  • Aug 1990 - Aug 1992