Experience

Okcoin

• United States
• Financial Services
• 100 - 200 Employee

• CDD Operations

  • Aug 2023 - Present



White Hat Gaming

• Malta
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Senior Customer Intelligence & Responsible Gaming Analyst

  • Jun 2021 - Aug 2023

  • Contacting customers to address any Safer Gambling, Affordability or Financial Crime concerns. • Carry our customer affordability checks - this will involve assessing customer financial positions against the level of spend on the company’s betting platforms • Deliver outstanding customer service whilst encouraging the use of Safer Gambling tools or seeking SOF evidence. • Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate… Show more • Contacting customers to address any Safer Gambling, Affordability or Financial Crime concerns. • Carry our customer affordability checks - this will involve assessing customer financial positions against the level of spend on the company’s betting platforms • Deliver outstanding customer service whilst encouraging the use of Safer Gambling tools or seeking SOF evidence. • Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner • Ensuring that all actions taken by CI agents such as loss limits requested, procedures are up to standard and correct • Handle sensitive information in line with data privacy requirements • Create and maintain detailed records of information, interactions and actions taken to help establish customer risk profiles • Understand and develop knowledge of regulatory requirements and keep up to date with changes • Review systems, policies, and procedures to measure effectiveness • Communicating with the team in delivering everyday tasks as well as new temporary assignments • Training new agents

• Customer Intelligence & Responsible Gaming Analyst

  • May 2019 - May 2021

  • Monitor alerts for players hitting RG or CI triggers and confirm players receive appropriate interactions • Identify players requiring advanced due diligence • Use open sources to create player profiles when necessary • Maintain existing player profiles • Analyse player gameplay to identify issues of problem gambling • Monitor player accounts where RG concerns have been identified • Assist other departments with their concerns around player behaviour • Comply with… Show more • Monitor alerts for players hitting RG or CI triggers and confirm players receive appropriate interactions • Identify players requiring advanced due diligence • Use open sources to create player profiles when necessary • Maintain existing player profiles • Analyse player gameplay to identify issues of problem gambling • Monitor player accounts where RG concerns have been identified • Assist other departments with their concerns around player behaviour • Comply with reasonable requests from line manager

• Fraud Analyst

  • Feb 2018 - May 2019

  • Identification of suspicious activity using the fraud monitoring tool and other systems • Reviewing and monitoring member account registrations, deposits, and withdrawal transactions • Performing various anti-fraud checks, multi accounts and identity theft • Checking financial transactions in according to KYC and AML policy • Monitoring any transactions from banned countries/restricted territories • Working through full KYC process from the request of documents to… Show more • Identification of suspicious activity using the fraud monitoring tool and other systems • Reviewing and monitoring member account registrations, deposits, and withdrawal transactions • Performing various anti-fraud checks, multi accounts and identity theft • Checking financial transactions in according to KYC and AML policy • Monitoring any transactions from banned countries/restricted territories • Working through full KYC process from the request of documents to verification of accounts • Answering customer queries via e-mail • Providing specific reports for player activity • Helping CS team with Payments and Risk related player queries • Working closely with our internal departments such as Responsible Gaming, Customer Support & Finance department to ensure that while fraud risks are managed effectively, there is minimal friction to customers. • Downloading daily fraud reports from our payment processor used to be able to check certain accounts which were flagged. • Players using third party cards, multi cards, cards reported as lost cards, stolen and corporate/business cards. • Report any critical issues that require immediate attention



University of Malta

• Malta
• Higher Education
• 700 & Above Employee

• Human Resources

  • Mar 2013 - Feb 2018

  • Responsible for the upkeep of personnel records in the University HR database, namely personal date, changes in posts, increase and decrease in commitment, qualifications obtained, etc. • Safeguarding the data protection of all personnel • Applying changes in the database according to decisions taken during University council meetings concerning staff work schedules and tenures • Following up by communicating these changes to the salaries section • Issuing of IT account… Show more • Responsible for the upkeep of personnel records in the University HR database, namely personal date, changes in posts, increase and decrease in commitment, qualifications obtained, etc. • Safeguarding the data protection of all personnel • Applying changes in the database according to decisions taken during University council meetings concerning staff work schedules and tenures • Following up by communicating these changes to the salaries section • Issuing of IT account activation codes for new employees • Keeping records of the sick leave of both Academic and Staff • Recording the vacation leave of the Support and Academic Staff • Address employees’ queries Show less • Responsible for the upkeep of personnel records in the University HR database, namely personal date, changes in posts, increase and decrease in commitment, qualifications obtained, etc. • Safeguarding the data protection of all personnel • Applying changes in the database according to decisions taken during University council meetings concerning staff work schedules and tenures • Following up by communicating these changes to the salaries section • Issuing of IT account… Show more • Responsible for the upkeep of personnel records in the University HR database, namely personal date, changes in posts, increase and decrease in commitment, qualifications obtained, etc. • Safeguarding the data protection of all personnel • Applying changes in the database according to decisions taken during University council meetings concerning staff work schedules and tenures • Following up by communicating these changes to the salaries section • Issuing of IT account activation codes for new employees • Keeping records of the sick leave of both Academic and Staff • Recording the vacation leave of the Support and Academic Staff • Address employees’ queries Show less