Gresa Haxhidauti

Customer Service Advisor at SPEEEX
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Contact Information
us****@****om
(386) 825-5501
Languages
  • German Native or bilingual proficiency
  • Swedish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Kosovo Generation Unlimited Certificate
    Kosovo CSR Network
    Dec, 2021
    - Nov, 2024
  • onSET- Certificate
    DAAD Verbindungsbüro Prishtina
    Oct, 2020
    - Nov, 2024
  • Golden Medal Certificate
    National English Competition
    Jul, 2012
    - Nov, 2024
  • Participant at the Regional Perspective on the EU Integrations Conference organized by Regional Youth Cooperation Office RYCO
    Youth Initiative for Human Rights - Kosovo

Experience

  • SPEEEX
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Customer Service Advisor
      • Dec 2020 - Present

      - Communicating with customers through various channels. - Processing forms, applications, and requests. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Processing forms, applications, and requests. - Responding promptly to customer inquiries.

  • Meto Bajraktari Elementary School
    • Pristina, District of Pristina, Kosovo
    • Postgraduate Teacher Training
      • Mar 2021 - Apr 2021

      - Completed practice as a German Language teacher. - Completed practice as a German Language teacher.

  • Kosovo CSR Network
    • Pristina, District of Pristina, Kosovo
    • Intern
      • Dec 2020 - Feb 2021

      Three-month internship and on-the-job training as a beneficiary of Kosovo Generation Unlimited program. Three-month internship and on-the-job training as a beneficiary of Kosovo Generation Unlimited program.

  • Power Group
    • Pristina, District of Pristina, Kosovo
    • Administrative Assistant
      • 2019 - 2019

      - Answer and direct phone calls. - Organize and schedule appointments. - Plan meetings and take detailed minutes. - Act as the point of contact for internal and external clients. - Write and distribute emails. - Answer and direct phone calls. - Organize and schedule appointments. - Plan meetings and take detailed minutes. - Act as the point of contact for internal and external clients. - Write and distribute emails.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Retention Specialist
      • May 2018 - Sep 2018

      - Communicating with customers. - Negotiating with customers to renew contracts and retain business. - Analysing customer behaviour. - Gathering information about customer complaints. - Building positive relationships with customers. - Communicating with customers. - Negotiating with customers to renew contracts and retain business. - Analysing customer behaviour. - Gathering information about customer complaints. - Building positive relationships with customers.

Education

  • Universiteti i Prishtinës "Hasan Prishtina"
    Bachelor's degree, German Language and Literature
    2016 - 2022

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