Greg Smith
Corporate Transformation SME at Audrey Page & Associates (APA)- Claim this Profile
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Bio
Tracey Henderson
I have worked with Greg for more than 15 years - as a business client, when I managed the outplacement contract for AMP, as a personal client when my role was made redundant, and finally he was my Manager when I joined LHH's consulting team. Throughout this period, Greg’s professional mentorship has been a through-line. His knowledge of the HR community, career management best practice, as well as his constructive generosity in sharing his network, has made him one of the most influential people associated with my (happy) career. His top-tier skills are leadership, project and change management and virtually anything associated with career management. Complimentary qualities include deep listening, thoughtfulness, empathy and inclusiveness. Greg’s outstanding strength is cut-through communication – effective in building confidence, influencing direction, engaging teams, providing feedback and ensuring clarity of message.
Richard Branford
I have known Greg as a colleague and senior leader at LHH for nearly 20 years. In all this time Greg's absolute commitment to the client and the customer has been an unwavering constant. He epitomises what LHH is about, in striving to make a very real difference to each and every individual he deals with. Greg's concern for staff is no different. He has been successful in building and leading very closely knit and highly cohesive teams with a laser focus on quality service delivery. Greg is able to be a very real 'X factor' for any organisation or business where the primary source of competitive advantage is service excellence.
Tracey Henderson
I have worked with Greg for more than 15 years - as a business client, when I managed the outplacement contract for AMP, as a personal client when my role was made redundant, and finally he was my Manager when I joined LHH's consulting team. Throughout this period, Greg’s professional mentorship has been a through-line. His knowledge of the HR community, career management best practice, as well as his constructive generosity in sharing his network, has made him one of the most influential people associated with my (happy) career. His top-tier skills are leadership, project and change management and virtually anything associated with career management. Complimentary qualities include deep listening, thoughtfulness, empathy and inclusiveness. Greg’s outstanding strength is cut-through communication – effective in building confidence, influencing direction, engaging teams, providing feedback and ensuring clarity of message.
Richard Branford
I have known Greg as a colleague and senior leader at LHH for nearly 20 years. In all this time Greg's absolute commitment to the client and the customer has been an unwavering constant. He epitomises what LHH is about, in striving to make a very real difference to each and every individual he deals with. Greg's concern for staff is no different. He has been successful in building and leading very closely knit and highly cohesive teams with a laser focus on quality service delivery. Greg is able to be a very real 'X factor' for any organisation or business where the primary source of competitive advantage is service excellence.
Tracey Henderson
I have worked with Greg for more than 15 years - as a business client, when I managed the outplacement contract for AMP, as a personal client when my role was made redundant, and finally he was my Manager when I joined LHH's consulting team. Throughout this period, Greg’s professional mentorship has been a through-line. His knowledge of the HR community, career management best practice, as well as his constructive generosity in sharing his network, has made him one of the most influential people associated with my (happy) career. His top-tier skills are leadership, project and change management and virtually anything associated with career management. Complimentary qualities include deep listening, thoughtfulness, empathy and inclusiveness. Greg’s outstanding strength is cut-through communication – effective in building confidence, influencing direction, engaging teams, providing feedback and ensuring clarity of message.
Richard Branford
I have known Greg as a colleague and senior leader at LHH for nearly 20 years. In all this time Greg's absolute commitment to the client and the customer has been an unwavering constant. He epitomises what LHH is about, in striving to make a very real difference to each and every individual he deals with. Greg's concern for staff is no different. He has been successful in building and leading very closely knit and highly cohesive teams with a laser focus on quality service delivery. Greg is able to be a very real 'X factor' for any organisation or business where the primary source of competitive advantage is service excellence.
Tracey Henderson
I have worked with Greg for more than 15 years - as a business client, when I managed the outplacement contract for AMP, as a personal client when my role was made redundant, and finally he was my Manager when I joined LHH's consulting team. Throughout this period, Greg’s professional mentorship has been a through-line. His knowledge of the HR community, career management best practice, as well as his constructive generosity in sharing his network, has made him one of the most influential people associated with my (happy) career. His top-tier skills are leadership, project and change management and virtually anything associated with career management. Complimentary qualities include deep listening, thoughtfulness, empathy and inclusiveness. Greg’s outstanding strength is cut-through communication – effective in building confidence, influencing direction, engaging teams, providing feedback and ensuring clarity of message.
Richard Branford
I have known Greg as a colleague and senior leader at LHH for nearly 20 years. In all this time Greg's absolute commitment to the client and the customer has been an unwavering constant. He epitomises what LHH is about, in striving to make a very real difference to each and every individual he deals with. Greg's concern for staff is no different. He has been successful in building and leading very closely knit and highly cohesive teams with a laser focus on quality service delivery. Greg is able to be a very real 'X factor' for any organisation or business where the primary source of competitive advantage is service excellence.
Credentials
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Professional Networking
LinkedInApr, 2022- Nov, 2024 -
Rock Your LinkedIn Profile
LinkedInNov, 2019- Nov, 2024
Experience
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Audrey Page & Associates (APA)
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Australia
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Human Resources Services
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1 - 100 Employee
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Corporate Transformation SME
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2019 - Present
Manage relationships & ensure compliance with contracted service delivery, operational & reporting to one of Australia's Big Four Banks, iconic investment banks and ASX200 organisations undergoing transformation. Audrey Page & Associates helps organisations and their people develop an empowered and confident community of talent in transition, reskilled and equipped to navigate workplace transformation and prepare for the changing world of work. Manage relationships & ensure compliance with contracted service delivery, operational & reporting to one of Australia's Big Four Banks, iconic investment banks and ASX200 organisations undergoing transformation. Audrey Page & Associates helps organisations and their people develop an empowered and confident community of talent in transition, reskilled and equipped to navigate workplace transformation and prepare for the changing world of work.
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21st Century Careers
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Sydney, Australia
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Managing Director
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2016 - 2019
Established and led a national consultancy to guide and influence ASX200 organisations to embrace 21st century career strategies and life-long learning practices to adapt & thrive in the global Fourth Industrial Revolution. Created IP, marketing, technology, service delivery standards, project management methodology, operational processes and procedures, ensuring clients' expectations were always exceeded. Recruited, managed and mentored service delivery consultants to achieve agreed standards and targeted outcomes & milestones. - Exceeded first year revenue targets & delivered 15% yoy growth - Won ASX 200 clients from established, global, enduring market leaders - Ensured operations supported business goals and service delivery across multiple bespoke projects with supporting outcomes, tracking and invoicing standards
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LHH
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United States
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Human Resources Services
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700 & Above Employee
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General Manager, NSW
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2006 - 2016
Managed AUD15million P&L and led operations, service and sales teams for the NSW business of the AUD600million global human capital consultancy. Drove operations and service delivery across multi sites and projects ensuring ASX 200 and Fortune 500 clients achieved their organisational and brand goals when undergoing transformation programs. Led NSW team of up to 60 permanent & contract staff to deliver tailored & bespoke delivery outcomes, underpinned by operational capability to deliver tracking, reporting and monitoring of program milestones, as negotiated for each specific project. Ensured profit, service and operational targets were achieved & exceeded, despite ongoing fluidity of these business drivers. Strengthened regional and global matrix relationships. - Achieved Global President's Award for Outstanding Operations & Service Delivery, first time won outside USA - Created operational & service standards enabling the business to respond to 300% organic and acquisitional growth - Drove absorption of #1 competitor in NSW following global takeover, without any diminution of service quality or client relationships. Retained all clients and adapted operations to meet global operating rhythm, creating a cohesive culture and operational capability, achieving market leadership in Australia
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Audrey Page & Associates (APA)
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Australia
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Human Resources Services
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1 - 100 Employee
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Career Services Manager
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2002 - 2006
Managed operations and staff to deliver to ASX200 clients best-practice strategies maintaining employee engagement during disruptive change programs, achieving flow-on maintenance of their employment brands despite intense media and political scrutiny. Managed business operations nationally, including staff performance & engagement, all commercial aspects, P&L, service delivery and contract SLA's. - Created operating rhythm allowing seamless response to myriad different procurement, reporting, tracking and invoicing requirements of different national clients - Partnered with newly-won national client, to create operational protocols that were tailored to minutiae of client's demands
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LHH
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United States
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Human Resources Services
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700 & Above Employee
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Client Services Manager
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1999 - 2002
Led NSW operations and managed back-office and service delivery staff, delivering human capital solutions for ASX200 and Fortune 500 clients. Ensured service, quality and commercial goals were achieved across multi-site national projects delivered in NSW & nationally. - Developed & implemented efficient operations and service delivery guidelines responding to exponential growth in response to 3 prior years as new entrant to Australian market, leading to the tipping point of emerging as a known competitor - Managed relationships and ensured operational processes & systems responded to detailed procurement requirements that were contracted, across the first, national ASX100 $1million+ client
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Drake International - Australia
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Australia
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Human Resources
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1 - 100 Employee
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Career Coach
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1998 - 1999
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Career Coach
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1997 - 1998
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PwC
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Professional Services
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700 & Above Employee
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Career Coach
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1996 - 1997
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Education
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University of Sydney
Bachelor of Arts - BA
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