Experience

IRONLIGHT Group
• United States
• Financial Services
• 1 - 100 Employee
• UX Consultant

  • Oct 2023 - Present


Symphony

• France
• Artists and Writers

• UX Designer II

  • Aug 2021 - Apr 2023

  • Lead designer for the Cloud9 voice platform that now operates under the Symphony brand • UX Designer for Symphony's Markets, Voice & Video team • Own the redesign of Cloud9's administrator portal, resulting in improved functionality for 1,200+ administrators • Integrate Symphony's messaging application with Cloud9’s voice platform, leading to improved user connectivity and workflow efficiency • Refined the user feedback pipeline to track insights and feature requests, and… Show more • Lead designer for the Cloud9 voice platform that now operates under the Symphony brand • UX Designer for Symphony's Markets, Voice & Video team • Own the redesign of Cloud9's administrator portal, resulting in improved functionality for 1,200+ administrators • Integrate Symphony's messaging application with Cloud9’s voice platform, leading to improved user connectivity and workflow efficiency • Refined the user feedback pipeline to track insights and feature requests, and convert them into actionable product enhancements. •Cross-function between sales, marketing, product and development teams to continually improve the UX of Cloud9 and Symphony products as part of their continued evolution Show less • Lead designer for the Cloud9 voice platform that now operates under the Symphony brand • UX Designer for Symphony's Markets, Voice & Video team • Own the redesign of Cloud9's administrator portal, resulting in improved functionality for 1,200+ administrators • Integrate Symphony's messaging application with Cloud9’s voice platform, leading to improved user connectivity and workflow efficiency • Refined the user feedback pipeline to track insights and feature requests, and… Show more • Lead designer for the Cloud9 voice platform that now operates under the Symphony brand • UX Designer for Symphony's Markets, Voice & Video team • Own the redesign of Cloud9's administrator portal, resulting in improved functionality for 1,200+ administrators • Integrate Symphony's messaging application with Cloud9’s voice platform, leading to improved user connectivity and workflow efficiency • Refined the user feedback pipeline to track insights and feature requests, and convert them into actionable product enhancements. •Cross-function between sales, marketing, product and development teams to continually improve the UX of Cloud9 and Symphony products as part of their continued evolution Show less



Cloud9 Technologies, LLC

• Information Technology & Services

• UX Designer & Product Manager

  • Mar 2020 - Apr 2023

  • Facilitate the transition of outsourced research and design material to internal teams • Conduct user research & usability testing of new features and enhancements • Provide product recommendations based on feedback gathered through user interviews and feedback sessions • Build personas, user stories and journey maps • Create mid and high fidelity wireframes and prototypes • Write and catalog 100+ tickets for development of new and existing features that include user stories… Show more • Facilitate the transition of outsourced research and design material to internal teams • Conduct user research & usability testing of new features and enhancements • Provide product recommendations based on feedback gathered through user interviews and feedback sessions • Build personas, user stories and journey maps • Create mid and high fidelity wireframes and prototypes • Write and catalog 100+ tickets for development of new and existing features that include user stories and acceptance criteria • Collaborate with development and product leads to ensure the solutions meet product standards and requirements Show less • Facilitate the transition of outsourced research and design material to internal teams • Conduct user research & usability testing of new features and enhancements • Provide product recommendations based on feedback gathered through user interviews and feedback sessions • Build personas, user stories and journey maps • Create mid and high fidelity wireframes and prototypes • Write and catalog 100+ tickets for development of new and existing features that include user stories… Show more • Facilitate the transition of outsourced research and design material to internal teams • Conduct user research & usability testing of new features and enhancements • Provide product recommendations based on feedback gathered through user interviews and feedback sessions • Build personas, user stories and journey maps • Create mid and high fidelity wireframes and prototypes • Write and catalog 100+ tickets for development of new and existing features that include user stories and acceptance criteria • Collaborate with development and product leads to ensure the solutions meet product standards and requirements Show less

• Senior Implementation Specialist

  • Jan 2016 - Dec 2019

  • Responsible for on-boarding Tier 1 financial institutions onto the Cloud9 platform • Develop, deploy and maintain a formal training program utilized both internally to familiarize new hires and externally to onboard new clients • Manage relationships with third party consultants to ensure successful global rollouts of the Cloud9 service • Proactively explore growth opportunities by completing RFPs and RFIs from potential clients as well as well as expanding Cloud9’s… Show more • Responsible for on-boarding Tier 1 financial institutions onto the Cloud9 platform • Develop, deploy and maintain a formal training program utilized both internally to familiarize new hires and externally to onboard new clients • Manage relationships with third party consultants to ensure successful global rollouts of the Cloud9 service • Proactively explore growth opportunities by completing RFPs and RFIs from potential clients as well as well as expanding Cloud9’s presence within existing customers

• Client Services Manager

  • Jan 2015 - Jan 2016

  • Responsible for the management of client support and troubleshooting requests • Accountable for key sales support functions, specifically providing prospective clients with answers to technical platform questions. • Performed quality assurance tests on all development work prior to deployment • Worked closely with development team to provide guidance on application UI and UX



HookLogic, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Technical Account Manager

  • Jan 2014 - Jan 2015

  • A key member of the Ad Operations team working in the back end of an innovative ad technology company focusing mainly on retail search advertising. • Serve as a liaison between account representatives and the software development team to aid in the resolution of campaign and software issues as they arise. • Create and configure multiple internet advertising campaigns using an internally developed platform. • Analyze campaign performance by measuring key statistics such as Clicks and… Show more • A key member of the Ad Operations team working in the back end of an innovative ad technology company focusing mainly on retail search advertising. • Serve as a liaison between account representatives and the software development team to aid in the resolution of campaign and software issues as they arise. • Create and configure multiple internet advertising campaigns using an internally developed platform. • Analyze campaign performance by measuring key statistics such as Clicks and Return on Ad Spend. • Optimize active campaigns for better performance based on analysis. • Utilize Google DFP to create and monitor campaigns running in IAB across multiple retail sites. • Perform ad-hoc support requests for the account management team such as fixing ads that are not being displayed properly, locating and updating product information, on-boarding new advertisers and ensuring all products are available within the system. • Run database queries in SQL and Amazon Redshift to collect customer data and information on products being sold. Show less • A key member of the Ad Operations team working in the back end of an innovative ad technology company focusing mainly on retail search advertising. • Serve as a liaison between account representatives and the software development team to aid in the resolution of campaign and software issues as they arise. • Create and configure multiple internet advertising campaigns using an internally developed platform. • Analyze campaign performance by measuring key statistics such as Clicks and… Show more • A key member of the Ad Operations team working in the back end of an innovative ad technology company focusing mainly on retail search advertising. • Serve as a liaison between account representatives and the software development team to aid in the resolution of campaign and software issues as they arise. • Create and configure multiple internet advertising campaigns using an internally developed platform. • Analyze campaign performance by measuring key statistics such as Clicks and Return on Ad Spend. • Optimize active campaigns for better performance based on analysis. • Utilize Google DFP to create and monitor campaigns running in IAB across multiple retail sites. • Perform ad-hoc support requests for the account management team such as fixing ads that are not being displayed properly, locating and updating product information, on-boarding new advertisers and ensuring all products are available within the system. • Run database queries in SQL and Amazon Redshift to collect customer data and information on products being sold. Show less



Universal E-Business Solutions Inc

• Project Manager

  • Jun 2011 - Jan 2013

  • Demonstrated expertise in evaluating, developing, overseeing, and coordinating two diversified short and long term IT oriented projects weekly. • Launched implementation of wireless network across several offices nationwide. • Integrated innovative VoIP phone system. • Researched and developed network security audit. • Expertly augmented client network with new low latency environment. • Spearheaded standardized template documents for internal project life… Show more • Demonstrated expertise in evaluating, developing, overseeing, and coordinating two diversified short and long term IT oriented projects weekly. • Launched implementation of wireless network across several offices nationwide. • Integrated innovative VoIP phone system. • Researched and developed network security audit. • Expertly augmented client network with new low latency environment. • Spearheaded standardized template documents for internal project life cycle. • Accomplished in: understanding components linked to networking, building network diagrams, reading device configurations, and coordinating remediation schedules. • Cultivate rapport with clients, proactively leading conference calls. • Effectively work within, and meet, high pressure deadlines. Show less • Demonstrated expertise in evaluating, developing, overseeing, and coordinating two diversified short and long term IT oriented projects weekly. • Launched implementation of wireless network across several offices nationwide. • Integrated innovative VoIP phone system. • Researched and developed network security audit. • Expertly augmented client network with new low latency environment. • Spearheaded standardized template documents for internal project life… Show more • Demonstrated expertise in evaluating, developing, overseeing, and coordinating two diversified short and long term IT oriented projects weekly. • Launched implementation of wireless network across several offices nationwide. • Integrated innovative VoIP phone system. • Researched and developed network security audit. • Expertly augmented client network with new low latency environment. • Spearheaded standardized template documents for internal project life cycle. • Accomplished in: understanding components linked to networking, building network diagrams, reading device configurations, and coordinating remediation schedules. • Cultivate rapport with clients, proactively leading conference calls. • Effectively work within, and meet, high pressure deadlines. Show less



Keefe, Bruyette & Woods Inc

• United States
• Investment Banking

• Intern

  • Jun 2010 - Aug 2010

  • Successfully collaborated with Project Management and Desktop Support teams, developing project management skills, while overseeing several short-term efforts for international investment banking firm. • Established an automated tracking report through the enhancement of an internal ticketing system providing Executive Managers with information on deployments, increasing efficiency in resource hours and operating cost. • Successfully collaborated with Project Management and Desktop Support teams, developing project management skills, while overseeing several short-term efforts for international investment banking firm. • Established an automated tracking report through the enhancement of an internal ticketing system providing Executive Managers with information on deployments, increasing efficiency in resource hours and operating cost.