Business Application Analyst

• Apr 2020 - Present

PC Support Specialist

• Nov 2017 - Jul 2023

Technology Coordinator

• Sep 2016 - Nov 2017

Desktop Support Technician

• Apr 2012 - Sep 2016

• Can install, assemble and configure computers, monitors and peripherals such as printers, scanners and related hardware. • Repairs and upgrade computer related equipment as needed. • Acts as a district technical resource in assisting users to resolve problems with computer systems and related peripherals. . • Verifies power and connectivity for critical infrastructure devices. • Identifies hardware and prepare hardware for return delivery to service provider. • Serves as… Show more • Can install, assemble and configure computers, monitors and peripherals such as printers, scanners and related hardware. • Repairs and upgrade computer related equipment as needed. • Acts as a district technical resource in assisting users to resolve problems with computer systems and related peripherals. . • Verifies power and connectivity for critical infrastructure devices. • Identifies hardware and prepare hardware for return delivery to service provider. • Serves as primary desktop support for all departments. • Sets up and configures wireless access on Windows OS/Macintosh and hand held devices. • Troubleshoots basic wireless (Data) connections and assist TIS in advance troubleshooting. • Performs help desk related functions and utilizes various software applications to troubleshoot remote computers. • Troubleshoots a TCP/IP physical and logical network. • Creates and change domain user/computer accounts and passwords. • Effectively communicates all support aspects to all levels of personnel in a support driven customer oriented manner through the Technology and Information Systems Helpdesk. • Participates in planning, scheduling, and executing computer equipment installations, upgrades, and replacement projects. Show less • Can install, assemble and configure computers, monitors and peripherals such as printers, scanners and related hardware. • Repairs and upgrade computer related equipment as needed. • Acts as a district technical resource in assisting users to resolve problems with computer systems and related peripherals. . • Verifies power and connectivity for critical infrastructure devices. • Identifies hardware and prepare hardware for return delivery to service provider. • Serves as… Show more • Can install, assemble and configure computers, monitors and peripherals such as printers, scanners and related hardware. • Repairs and upgrade computer related equipment as needed. • Acts as a district technical resource in assisting users to resolve problems with computer systems and related peripherals. . • Verifies power and connectivity for critical infrastructure devices. • Identifies hardware and prepare hardware for return delivery to service provider. • Serves as primary desktop support for all departments. • Sets up and configures wireless access on Windows OS/Macintosh and hand held devices. • Troubleshoots basic wireless (Data) connections and assist TIS in advance troubleshooting. • Performs help desk related functions and utilizes various software applications to troubleshoot remote computers. • Troubleshoots a TCP/IP physical and logical network. • Creates and change domain user/computer accounts and passwords. • Effectively communicates all support aspects to all levels of personnel in a support driven customer oriented manner through the Technology and Information Systems Helpdesk. • Participates in planning, scheduling, and executing computer equipment installations, upgrades, and replacement projects. Show less

Information Technology Intern

• Jan 2011 - May 2011

Wireless Solutions

• Nov 2007 - Feb 2011