Gregory Thomas
Senior Learning And Development Specialist at Tonal- Claim this Profile
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Bio
Britt Miller
I had the pleasure of working with Greg as a Learning and Development Specialist at Tonal, and I highly recommend him. Greg was instrumental in facilitating virtual sales training for our team and ensuring that the sessions were engaging and effective. His ability to connect with the learners and tailor the content to their needs and skill levels was truly impressive. Learners all gave Greg high praise after his virtual led and in person sessions. He does a wonderful job bringing the content to life in a fresh, memorable, and engaging manner. Greg was also a skilled facilitator of needs analysis focus groups, where he led insightful discussions with key stakeholders from Senior level managers to frontline staff to identify training and development gaps and develop solutions to address them. He brought a wealth of knowledge and experience to these sessions, and his expertise was invaluable in shaping our training strategy for the Inside Sales team. What really stood out to me about Greg was his professionalism, attention to detail, and dedication to delivering high-quality training solutions. He is passionate about ensuring that the learner is at the center of the decision making. He consistently went above and beyond to ensure that our team was equipped with the skills and knowledge needed to succeed. Overall, I would highly recommend Greg to anyone seeking a talented Learning and Development professional. He is a true asset to any organization and will make a positive impact on your team's performance.
Kirstin S.
It was such a pleasure to have Greg on my team at Tonal. Greg is keen, insightful, passionate and always comes to the table with a solution-based mindset. He's able to quickly problem solve with innovative ideas and always adds a great opinion to any new project. He's a hard worker and puts so much passion. strategy and energy into the work that he does. Greg took on quite a large department and project-load to support when he came on-board at Tonal and did it with grace and ease. He built fantastic rapport with his stakeholders and managed his projects well on his own, while still supporting the greater l&d team as well. An A+ team player. I also appreciated Greg's willingness to learn and grow. He was always keen to take on additional projects or learning opportunities and self-started a lot of those journeys for himself. He was able to speak up for what he wanted and needed and always asked for and actioned feedback. I'd love to have Greg on my team again one day and know that he will be a valuable team player for any organization lucky enough to have him.
Britt Miller
I had the pleasure of working with Greg as a Learning and Development Specialist at Tonal, and I highly recommend him. Greg was instrumental in facilitating virtual sales training for our team and ensuring that the sessions were engaging and effective. His ability to connect with the learners and tailor the content to their needs and skill levels was truly impressive. Learners all gave Greg high praise after his virtual led and in person sessions. He does a wonderful job bringing the content to life in a fresh, memorable, and engaging manner. Greg was also a skilled facilitator of needs analysis focus groups, where he led insightful discussions with key stakeholders from Senior level managers to frontline staff to identify training and development gaps and develop solutions to address them. He brought a wealth of knowledge and experience to these sessions, and his expertise was invaluable in shaping our training strategy for the Inside Sales team. What really stood out to me about Greg was his professionalism, attention to detail, and dedication to delivering high-quality training solutions. He is passionate about ensuring that the learner is at the center of the decision making. He consistently went above and beyond to ensure that our team was equipped with the skills and knowledge needed to succeed. Overall, I would highly recommend Greg to anyone seeking a talented Learning and Development professional. He is a true asset to any organization and will make a positive impact on your team's performance.
Kirstin S.
It was such a pleasure to have Greg on my team at Tonal. Greg is keen, insightful, passionate and always comes to the table with a solution-based mindset. He's able to quickly problem solve with innovative ideas and always adds a great opinion to any new project. He's a hard worker and puts so much passion. strategy and energy into the work that he does. Greg took on quite a large department and project-load to support when he came on-board at Tonal and did it with grace and ease. He built fantastic rapport with his stakeholders and managed his projects well on his own, while still supporting the greater l&d team as well. An A+ team player. I also appreciated Greg's willingness to learn and grow. He was always keen to take on additional projects or learning opportunities and self-started a lot of those journeys for himself. He was able to speak up for what he wanted and needed and always asked for and actioned feedback. I'd love to have Greg on my team again one day and know that he will be a valuable team player for any organization lucky enough to have him.
Britt Miller
I had the pleasure of working with Greg as a Learning and Development Specialist at Tonal, and I highly recommend him. Greg was instrumental in facilitating virtual sales training for our team and ensuring that the sessions were engaging and effective. His ability to connect with the learners and tailor the content to their needs and skill levels was truly impressive. Learners all gave Greg high praise after his virtual led and in person sessions. He does a wonderful job bringing the content to life in a fresh, memorable, and engaging manner. Greg was also a skilled facilitator of needs analysis focus groups, where he led insightful discussions with key stakeholders from Senior level managers to frontline staff to identify training and development gaps and develop solutions to address them. He brought a wealth of knowledge and experience to these sessions, and his expertise was invaluable in shaping our training strategy for the Inside Sales team. What really stood out to me about Greg was his professionalism, attention to detail, and dedication to delivering high-quality training solutions. He is passionate about ensuring that the learner is at the center of the decision making. He consistently went above and beyond to ensure that our team was equipped with the skills and knowledge needed to succeed. Overall, I would highly recommend Greg to anyone seeking a talented Learning and Development professional. He is a true asset to any organization and will make a positive impact on your team's performance.
Kirstin S.
It was such a pleasure to have Greg on my team at Tonal. Greg is keen, insightful, passionate and always comes to the table with a solution-based mindset. He's able to quickly problem solve with innovative ideas and always adds a great opinion to any new project. He's a hard worker and puts so much passion. strategy and energy into the work that he does. Greg took on quite a large department and project-load to support when he came on-board at Tonal and did it with grace and ease. He built fantastic rapport with his stakeholders and managed his projects well on his own, while still supporting the greater l&d team as well. An A+ team player. I also appreciated Greg's willingness to learn and grow. He was always keen to take on additional projects or learning opportunities and self-started a lot of those journeys for himself. He was able to speak up for what he wanted and needed and always asked for and actioned feedback. I'd love to have Greg on my team again one day and know that he will be a valuable team player for any organization lucky enough to have him.
Britt Miller
I had the pleasure of working with Greg as a Learning and Development Specialist at Tonal, and I highly recommend him. Greg was instrumental in facilitating virtual sales training for our team and ensuring that the sessions were engaging and effective. His ability to connect with the learners and tailor the content to their needs and skill levels was truly impressive. Learners all gave Greg high praise after his virtual led and in person sessions. He does a wonderful job bringing the content to life in a fresh, memorable, and engaging manner. Greg was also a skilled facilitator of needs analysis focus groups, where he led insightful discussions with key stakeholders from Senior level managers to frontline staff to identify training and development gaps and develop solutions to address them. He brought a wealth of knowledge and experience to these sessions, and his expertise was invaluable in shaping our training strategy for the Inside Sales team. What really stood out to me about Greg was his professionalism, attention to detail, and dedication to delivering high-quality training solutions. He is passionate about ensuring that the learner is at the center of the decision making. He consistently went above and beyond to ensure that our team was equipped with the skills and knowledge needed to succeed. Overall, I would highly recommend Greg to anyone seeking a talented Learning and Development professional. He is a true asset to any organization and will make a positive impact on your team's performance.
Kirstin S.
It was such a pleasure to have Greg on my team at Tonal. Greg is keen, insightful, passionate and always comes to the table with a solution-based mindset. He's able to quickly problem solve with innovative ideas and always adds a great opinion to any new project. He's a hard worker and puts so much passion. strategy and energy into the work that he does. Greg took on quite a large department and project-load to support when he came on-board at Tonal and did it with grace and ease. He built fantastic rapport with his stakeholders and managed his projects well on his own, while still supporting the greater l&d team as well. An A+ team player. I also appreciated Greg's willingness to learn and grow. He was always keen to take on additional projects or learning opportunities and self-started a lot of those journeys for himself. He was able to speak up for what he wanted and needed and always asked for and actioned feedback. I'd love to have Greg on my team again one day and know that he will be a valuable team player for any organization lucky enough to have him.
Credentials
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InDesign 2021 Essential Training
LinkedInMar, 2022- Nov, 2024
Experience
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Tonal
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United States
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Wellness and Fitness Services
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200 - 300 Employee
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Senior Learning And Development Specialist
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Feb 2022 - Present
*Present L&D content with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. *Built, designed and executed global blended learning strategy for 750+ total employees encompassing retail, inside sales, and corporate leadership teams based on an in-depth needs analysis. *Evaluate modes of training delivery (such as in-person or virtual) to optimize training effectiveness, training costs, or… Show more *Present L&D content with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. *Built, designed and executed global blended learning strategy for 750+ total employees encompassing retail, inside sales, and corporate leadership teams based on an in-depth needs analysis. *Evaluate modes of training delivery (such as in-person or virtual) to optimize training effectiveness, training costs, or environmental impacts. *Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. *Redesign onboarding experience for both the Retail and Inside Sales Teams utilizing neuroscience-backed retention tools, well-timed retrieval sessions and habit loop design to develop, enhance and reward key behaviors that drive success *Conduct thorough needs analysis utilizing Bloom’s Taxonomy, Kolb’s Learning Cycle, and Kirkpatrick Levels of evaluation to ensure learning effectiveness *Oversee project management by tracking tasks and projects in Asana to increase visibility for stakeholders Accomplishments: *Designed and implemented a holistic training initiative for a 20-member Corporate Wellness team, resulting in an 80% lift in completion rates and a 30% improvement in overall performance metrics. *Developed and delivered a comprehensive learning program for new store openings, resulting in a 25% reduction in onboarding time for new hires. *Collaborated with cross-functional teams to create a sales model and engaging curriculum for our inside sales and corporate wellness teams, ultimately achieving a significant 20% improvement in team performance and a substantial 15% rise in employee engagement. Show less *Present L&D content with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. *Built, designed and executed global blended learning strategy for 750+ total employees encompassing retail, inside sales, and corporate leadership teams based on an in-depth needs analysis. *Evaluate modes of training delivery (such as in-person or virtual) to optimize training effectiveness, training costs, or… Show more *Present L&D content with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. *Built, designed and executed global blended learning strategy for 750+ total employees encompassing retail, inside sales, and corporate leadership teams based on an in-depth needs analysis. *Evaluate modes of training delivery (such as in-person or virtual) to optimize training effectiveness, training costs, or environmental impacts. *Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. *Redesign onboarding experience for both the Retail and Inside Sales Teams utilizing neuroscience-backed retention tools, well-timed retrieval sessions and habit loop design to develop, enhance and reward key behaviors that drive success *Conduct thorough needs analysis utilizing Bloom’s Taxonomy, Kolb’s Learning Cycle, and Kirkpatrick Levels of evaluation to ensure learning effectiveness *Oversee project management by tracking tasks and projects in Asana to increase visibility for stakeholders Accomplishments: *Designed and implemented a holistic training initiative for a 20-member Corporate Wellness team, resulting in an 80% lift in completion rates and a 30% improvement in overall performance metrics. *Developed and delivered a comprehensive learning program for new store openings, resulting in a 25% reduction in onboarding time for new hires. *Collaborated with cross-functional teams to create a sales model and engaging curriculum for our inside sales and corporate wellness teams, ultimately achieving a significant 20% improvement in team performance and a substantial 15% rise in employee engagement. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Senior Training And Development Manager
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Nov 2014 - Feb 2022
•Partner with Store Managers to identify coachable areas by evaluating associates' personal sales reports and using critical data analytics to allow the figures to tell a larger story; use that information to build a customized training approach geared towards improving associate performance •Developed effective training that utilized instructional design expertise including data analysis, adult learning, curriculum development, technology enabled/enhanced learning and blended learning… Show more •Partner with Store Managers to identify coachable areas by evaluating associates' personal sales reports and using critical data analytics to allow the figures to tell a larger story; use that information to build a customized training approach geared towards improving associate performance •Developed effective training that utilized instructional design expertise including data analysis, adult learning, curriculum development, technology enabled/enhanced learning and blended learning strategies, while continuously exceeding target metrics (such as trainee matriculation through training program and retention). •Develop and present training using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, etc. •Observe and evaluate training programs, individual trainers, and team leaders to drive improvement and efficiency •Evaluate data to identify insights into the effectiveness of training in relation to business goals, and make changes as needed. This includes identifying top performing agents and development of improvement plan for bottom quartile agents. •Ability to effectively lead, direct, coach and mentor others on how to deliver effective learning solutions that maximize employee engagement, development, and business outcomes Accomplishments: *Received a “Winners Circle” award for helping the district onboard and train 63 employees during a global pandemic by implementing a blended-learning strategy with a 100% retention rate *Developed and implemented a Leadership Development Program for high-performing associates, resulting in a 40% increase in employee retention,and a 20% improvement in employee engagement scores, leading to its adoption and implementation in the Central region. *Delivered train-the-trainer sessions for retail integration managers, preparing 500 + Sprint employees in systems & culture, enabling task completion 2x faster with 80% customer satisfaction ratings. Show less •Partner with Store Managers to identify coachable areas by evaluating associates' personal sales reports and using critical data analytics to allow the figures to tell a larger story; use that information to build a customized training approach geared towards improving associate performance •Developed effective training that utilized instructional design expertise including data analysis, adult learning, curriculum development, technology enabled/enhanced learning and blended learning… Show more •Partner with Store Managers to identify coachable areas by evaluating associates' personal sales reports and using critical data analytics to allow the figures to tell a larger story; use that information to build a customized training approach geared towards improving associate performance •Developed effective training that utilized instructional design expertise including data analysis, adult learning, curriculum development, technology enabled/enhanced learning and blended learning strategies, while continuously exceeding target metrics (such as trainee matriculation through training program and retention). •Develop and present training using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, etc. •Observe and evaluate training programs, individual trainers, and team leaders to drive improvement and efficiency •Evaluate data to identify insights into the effectiveness of training in relation to business goals, and make changes as needed. This includes identifying top performing agents and development of improvement plan for bottom quartile agents. •Ability to effectively lead, direct, coach and mentor others on how to deliver effective learning solutions that maximize employee engagement, development, and business outcomes Accomplishments: *Received a “Winners Circle” award for helping the district onboard and train 63 employees during a global pandemic by implementing a blended-learning strategy with a 100% retention rate *Developed and implemented a Leadership Development Program for high-performing associates, resulting in a 40% increase in employee retention,and a 20% improvement in employee engagement scores, leading to its adoption and implementation in the Central region. *Delivered train-the-trainer sessions for retail integration managers, preparing 500 + Sprint employees in systems & culture, enabling task completion 2x faster with 80% customer satisfaction ratings. Show less
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Best Buy
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Retail
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700 & Above Employee
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Retail Training Manager
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Oct 2012 - Oct 2014
•Facilitate and support Store Operations Associate Readiness •Support New Hire Sales Floor Readiness ensuring New Hires provide a world-class customer experience •Meet with Store Managers to ensure completion of Home Store Readiness activities Provided constructive and ongoing feedback to coach on-the-floor sales tactics and help others to achieve their full potential •Built and maintained associate's coaching and development folder tracking weekly and monthly sales performance in… Show more •Facilitate and support Store Operations Associate Readiness •Support New Hire Sales Floor Readiness ensuring New Hires provide a world-class customer experience •Meet with Store Managers to ensure completion of Home Store Readiness activities Provided constructive and ongoing feedback to coach on-the-floor sales tactics and help others to achieve their full potential •Built and maintained associate's coaching and development folder tracking weekly and monthly sales performance in order to celebrate or continue to groom sales behavior Proven ability to drive positive client experiences that build loyalty and deliver measurable results, based on NPS •Delivered product knowledge training material received from National Training Leaders, using facilitation best practices to engage store associates Accomplishments: •Recognized as the top mobile department in the company, generating over $3.725 million in revenue for Q2 under my leadership - achieved by developing internal department sales competition for associates •Recognized for consistently exceeding New Activation With Accessories KPI, by providing customized sales solutions that fostered genuine relationship-building and gained customer trust •Conducted comprehensive assessments to identify top talent, resulting in the identification and development of 8 high-performing sales leaders. These individuals contributed to a 20% increase in overall store performance, as measured by metrics such as sales revenue, customer satisfaction ratings, and employee productivity. Show less •Facilitate and support Store Operations Associate Readiness •Support New Hire Sales Floor Readiness ensuring New Hires provide a world-class customer experience •Meet with Store Managers to ensure completion of Home Store Readiness activities Provided constructive and ongoing feedback to coach on-the-floor sales tactics and help others to achieve their full potential •Built and maintained associate's coaching and development folder tracking weekly and monthly sales performance in… Show more •Facilitate and support Store Operations Associate Readiness •Support New Hire Sales Floor Readiness ensuring New Hires provide a world-class customer experience •Meet with Store Managers to ensure completion of Home Store Readiness activities Provided constructive and ongoing feedback to coach on-the-floor sales tactics and help others to achieve their full potential •Built and maintained associate's coaching and development folder tracking weekly and monthly sales performance in order to celebrate or continue to groom sales behavior Proven ability to drive positive client experiences that build loyalty and deliver measurable results, based on NPS •Delivered product knowledge training material received from National Training Leaders, using facilitation best practices to engage store associates Accomplishments: •Recognized as the top mobile department in the company, generating over $3.725 million in revenue for Q2 under my leadership - achieved by developing internal department sales competition for associates •Recognized for consistently exceeding New Activation With Accessories KPI, by providing customized sales solutions that fostered genuine relationship-building and gained customer trust •Conducted comprehensive assessments to identify top talent, resulting in the identification and development of 8 high-performing sales leaders. These individuals contributed to a 20% increase in overall store performance, as measured by metrics such as sales revenue, customer satisfaction ratings, and employee productivity. Show less
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Education
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Fashion Institute of Technology
Certificate, Athletic Performance Footwear -
Wayne State University
Finance, General
Community
