Experience

Los Angeles Film School

• United States
• Higher Education
• 400 - 500 Employee

• Financial Aid Counselor

  • Dec 2019 - Present



ReedGroup

• United States
• Insurance
• 400 - 500 Employee

• Customer Service Specialist

  • Jan 2018 - Dec 2019



SunTrust

• Orlando, Florida Area

• Business/Credit Card Specialist

  • Sep 2016 - Sep 2017

  • Performed maintenance on personal and business credit card accounts for clients • Utilized effective sales techniques by phone to build customer relationships • Consistently met and exceed goals and KPIs based on company standards • Actively presented a full range of banking products and services to meet client’s needs • Completed all required documents and requests based on client’s accounts • Performed maintenance on personal and business credit card accounts for clients • Utilized effective sales techniques by phone to build customer relationships • Consistently met and exceed goals and KPIs based on company standards • Actively presented a full range of banking products and services to meet client’s needs • Completed all required documents and requests based on client’s accounts



Microsoft

• Orlando, Florida Area

• Product Advisor

  • Oct 2015 - Apr 2016

  Consistently delivered high sales and service standards to promote Microsoft’s strategy • Provided sales support and product solution based on customer’s needs • Maintained expert- level product knowledge in all products and services offered • Consistently met and exceeded individual sales goals on a monthly basis • Collaborated with store leader and peers to develop, enhance and build customer relationships Consistently delivered high sales and service standards to promote Microsoft’s strategy • Provided sales support and product solution based on customer’s needs • Maintained expert- level product knowledge in all products and services offered • Consistently met and exceeded individual sales goals on a monthly basis • Collaborated with store leader and peers to develop, enhance and build customer relationships



Levi Strauss

• Orlando, Florida Area

• Sales Associate

  • Nov 2009 - Aug 2013

  • Provided exceptional customer service for each customer • Demonstrated excellent product knowledge • Followed Loss Prevention and security guidelines • Assisted with replenishment of store merchandise to adhere to company standards • Maintained store appearance in accordance to company’s visual standards • Provided exceptional customer service for each customer • Demonstrated excellent product knowledge • Followed Loss Prevention and security guidelines • Assisted with replenishment of store merchandise to adhere to company standards • Maintained store appearance in accordance to company’s visual standards