Experience

Combined Systems Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Specialist

  • Feb 2016 - Present



Saralux

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Administrator

  • Jul 2014 - Feb 2016



L3 Technologies

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Network Administrator

  • May 2008 - Feb 2014

  Support Federal Aviation Administration (FAA) users in the Two Rivers District (Iowa and Illinois sites) and other sites as needed. Support includes, desktop application support, Microsoft Office, Windows 2003 server support and administration, Outlook, CruX server administration, FAA Computer Based Instruction (CBI) maintenance, NATPRO installation, Active Directory administration for Two Rivers District, local area network (LAN) support, Web Page development for Des Moines facility information and other duties as needed.



AMTI

• IT Services and IT Consulting
• 100 - 200 Employee

• Network Administrator

  • Apr 2003 - May 2008

  Support Federal Aviation Administration (FAA) users in the Two Rivers District (Iowa and Illinois sites) and other sites as needed. Support includes, desktop application support, Microsoft Office, Windows 2003 server support and administration, CruX server administration, FAA Computer Based Instruction (CBI) maintenance, NATPRO installation, Active Directory administration for Two Rivers District, local area network (LAN) support, Web Page development for Des Moines facility information and other duties as needed.



Principal Financial Group

• United States
• Financial Services
• 700 & Above Employee

• IT Analyst

  • Mar 1997 - Apr 2003

  Administration of select volumes on Novell NetWare servers and Windows NT Servers. Provided second level technical support to internal customers for Microsoft Outlook, Microsoft Office Suite, internet/intranet, mainframe connectivity, and remote dial-in connectivity. Tested new products for use in the Principal environment, focusing on electronic mail solutions including Microsoft Outlook, Lotus Notes and Fischer TAO product. Assisted in recommendations for electronic mail solutions and in the training of other technicians to support electronic mail. Provided support to first level technicians and assist with their phone queue as necessary. Other duties include: VB Script writing. Corporate IT contact for Macintosh issues, contact for Microsoft Premier support to report reproducible bugs in Outlook and technical support for Principal users in person and by phone. Software and Networks familiar with include: Novell 4.X-5.X, VB Script, Microsoft Outlook, Microsoft Office Suite, Netscape, Internet Explorer, HTML, Microsoft Exchange, Windows 2000, Windows NT, Windows 95, Windows 98, Windows 3.1, Macintosh System 6.0-9.0



CE Software, Inc

• Senior Technical Advisor

  • Mar 1993 - Feb 1997

  Served as assistant manager for Support department for the last two years of my tenure. Provided technical support to customers for electronic mail software on Macintosh and Intel platforms, diagnosed and resolved the issues both on the phone and on site, resolved support escalations from first level technicians. Assisted the quality assurance team with special testing projects. Assisted sales staff with technical sales issues. Consulted with customers at national trade shows. Provided departmental training on products. Software and networks familiar with include: QuickMail, QuickMail Pro (Post Office Protocol 3 client), Apple Internet Mail Server, QuicKeys, Claris FileMaker Pro, Microsoft Office, Macintosh System 6.0 – 7.5.2, Windows 95, Windows 3.1.X, Novell 3.1.2, Adobe PageMaker and others.