Experience

Advance Communications, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Telephhone Secretary - Full time

  • Aug 2018 - Present

  • Answer incoming calls, greeting callers, providing information, transferring calls or takingmessages as necessary.• Route emergency calls appropriately and efficiently. • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments.• Answer simple questions about clients' businesses, using reference files.• Supervision of the junior operators during shift • Managing client concerns and complaints



Vermont State Police

• United States
• Law Enforcement
• 1 - 100 Employee

• Emergency Communications Dispatcher 1

  • Feb 2018 - Aug 2018

  • Answer incoming emergency and non-emergency calls, providing information, transferring calls or taking messages as necessary.• Receive and start cases based on initial information taken and appropriately dispatch emergency calls to various agencies (Police, Fire, EMS etc.…) • Preform clerical duties such as proofreading, enter, remove and modify state warrants and protection orders with a sharp eye on accuracy. • Maintain a watchful eye on officer safety while simultaneously… • Answer incoming emergency and non-emergency calls, providing information, transferring calls or taking messages as necessary.• Receive and start cases based on initial information taken and appropriately dispatch emergency calls to various agencies (Police, Fire, EMS etc.…) • Preform clerical duties such as proofreading, enter, remove and modify state warrants and protection orders with a sharp eye on accuracy. • Maintain a watchful eye on officer safety while simultaneously accomplishing additional tasks.• Researching caller, suspect and person of interest histories/prior law enforcement involvements • Monitor and broadcast on police radio frequencies while being conscious of public access. Show more Show less

• Telephone Secretary - 3rd Shift

  • Apr 2010 - Feb 2018

  • Answer incoming calls, greeting callers, providing information, transferring calls or takingmessages as necessary.• Route emergency calls appropriately and efficiently. • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments.• Answer simple questions about clients' businesses, using reference files.• Take Employee callouts overnight, relay information to incoming staff and management• Light office cleaning and weekly… • Answer incoming calls, greeting callers, providing information, transferring calls or takingmessages as necessary.• Route emergency calls appropriately and efficiently. • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments.• Answer simple questions about clients' businesses, using reference files.• Take Employee callouts overnight, relay information to incoming staff and management• Light office cleaning and weekly maintenance of supply stock• Following storm help protocols when needed appropriately• Supervision of the junior operators during shift • Managing client concerns and complaints Show more Show less



Stop & Shop

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Apr 2009 - Sep 2011

  Gas Station Attendant, Apr 2009 - Sep 2011• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Issue receipts, refunds, credits, or change due to customers.• Assist customers by providing information and resolving their complaints.• Answer customers' questions, and provide information on procedures or policies.• Process merchandise returns and exchanges.• Maintain clean and orderly checkout areas and complete other general… Gas Station Attendant, Apr 2009 - Sep 2011• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Issue receipts, refunds, credits, or change due to customers.• Assist customers by providing information and resolving their complaints.• Answer customers' questions, and provide information on procedures or policies.• Process merchandise returns and exchanges.• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Customer Service Desk / Front End, Apr 2009 - Sep 2011• Check to ensure that appropriate changes were made to resolve customers' problems.• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Issue receipts, refunds, credits, or change due to customers.• Assist customers by providing information and resolving their complaints.• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.• Greet customers entering establishments.• Answer customers' questions, and provide information on procedures or policies.• Sell tickets and other items to customers. As well as Process merchandise returns and exchanges.• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and• that there is adequate change. (Sort, count, and wrap currency and coins.)• Calculate total payments received during a time period, and reconcile this with total sales.• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.• Supervise others and provide on-the-job training.• Compute and record totals of transactions.• Weigh items sold by weight to determine prices.• Cash checks for customers. Show more Show less



Price Chopper Supermarkets

• United States
• Retail Groceries
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2004 - Nov 2008