Experience

Anagnost Companies

• Real Estate
• 1 - 100 Employee

• Billing Collections Manager

  • Nov 2013 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Broadband Sales Specialist

  • May 2007 - Nov 2010

  • Maintaining high lifetime value customers by recommending new or additional products and services that meet the needs of the customer. • Maintaining current knowledge of marketing campaigns and strategies. • Establishing and maintaining positive, high quality relationships with Comcast customers is a fundamental role of all customer contact employees. • Knowledge of all Comcast product pricing. • Technical support for cable, high speed internet, and phone services as well as sales of. • Full ability to assist customers with any questions regarding their bills and collection issues. Show less



Harvey Industries

• Field Service/Sales/Project Management

  • Nov 2003 - Apr 2007

  Manage internal and external customer requirements on products involved with the repair process as well as sales of new products when required. Research of more efficient and cost effective processes to improve all manufacturing work elements. Responsibilities Include: • Coordinating and communicating all aspects of the repair process including failure analysis, lead times and pricing. Negotiating with suppliers on contracts for customer field repairs. • Interfacing with Sales, Engineering, Manufacturing, and Quality Control on a continual basis. • Responsible for all billing, collections, service tracking, and writing of any warranty releases. • Multitasking and reprioritizing the workload based upon the customer and company needs. • Ownership of the process to insure that the customer focus was maintained and all commitments were achieved. Show less