Experience

Valley Heating, Cooling, Electrical
• United States
• Utilities
• 1 - 100 Employee
• Customer Service Specialist

  • Apr 2021 - Present


Smith's Gopher Trapping & Pest Management

• Business Office Manager

  • Aug 2019 - May 2020

  Managed team of Customer Service Representatives to cultivate sales. Provide solutions to customer issues and disputes. Work with Field Supervisors and General Manager to support Field Technician staff. • Proactively communicated with customers to ensure customer service standards were exceeded • Scheduling routes for 14 technicians throughout 5+ counties in the Bay Area • Talent Acquisition of a new sales team • Trained all incoming associates and offered continued support with the PestRoutes CRM to ensure a knowledgeable and engaged team • Process daily checks and monthly Auto Pay payments • Reporting on new daily sales, weekly A/R & collections status, daily Technician production numbers and customer cancellations • Worked simultaneously with Field Supervisors on creating custom commercial bids on company letterhead for commercial clients • Answered incoming phone calls and assisted CSR team with sales • Championed the Podium Message system. Messaging clients and online inquiries via Facebook Messenger and Text Message from the company website. Trained all associates and Technicians on the platform including snapshot pricing and review invitations • Responsible for all Yelp and Google inquiries, reviews and complaints



Los Gatos Glass

• Project Manager/Office Manager

  • Mar 2017 - May 2019

  Acted as liaison between internal operations, vendors, suppliers and customers. Managed multiple projects and accounts simultaneously, including purchasing for customer projects and internal business operations. • Oversaw and managed customer inquiries both online and in person • Forecasted production capabilities and requirements to achieve customer-scheduling needs • Managed the lifecycle of all customer work orders to ensure deadlines were met • Supervised in-home installations to ensure the company’s high quality standards were met



Office Depot

• France
• Retail Office Equipment

• Customer Experience Manager

  • Feb 2015 - Mar 2017

  Managed all Front End and Print Service Associates to provide the best overall customer experience through training, communication, integrity and passion for the brand. • Proactively engaged with customers to ensure customer service standards were exceeded • Maintained loss prevention compliances, store visual, and merchandising standards• Trained all incoming associates and offered continued support and coaching to ensure a knowledgeable and engaged team• Worked closely with store leadership peers and associates to increase revenue and decrease turnover resulting in the top overall satisfaction score in the district

• Operations Manager

  • Mar 2014 - Feb 2015

  Sales Floor Manager responsible for freight and logistic activities. Facilitated training and coaching of logistic associates. Maintained loss prevention compliances and store visual and merchandising standards. Proactively engaged with customers to exceed their needs and work to generate revenue by encouraging a sales culture.

• Sales Associate

  • Jan 2011 - Mar 2014

  Sales Associate responsible for selling to and assisting customers, receiving of freight and stocking shelves. Responsible to reset and create planograms for visual and merchandising standards.



Macy's

• 1 - 100 Employee

• Sales Associate

  • Dec 2007 - Mar 2009

  Sales Associate in Fashion Jewelry and Handbags departments. Responsible to provide a top notch customer experience. Sold and fixed watches as well as assisting in opening customer loyalty credit cards. Responsible for closing duties for seven cash registers and was apart of 2008’s Store Inventory. Sales Associate in Fashion Jewelry and Handbags departments. Responsible to provide a top notch customer experience. Sold and fixed watches as well as assisting in opening customer loyalty credit cards. Responsible for closing duties for seven cash registers and was apart of 2008’s Store Inventory.



ProExhibits

• United States
• Advertising Services
• 1 - 100 Employee

• Warehouse Team Member

  • Jun 2002 - Sep 2008

  Exhibit Builder/Warehouseman, Milpitas, CA Responsible for building exhibits prior to a tradeshow for client inspection and packing exhibits to ship safely. Receiving and checking in exhibits after shows for missing parts and damage. Prepared damage reports for account managers which included any damages to graphics, furniture and lighting for all incoming exhibits. Exhibit Builder/Warehouseman, Milpitas, CA Responsible for building exhibits prior to a tradeshow for client inspection and packing exhibits to ship safely. Receiving and checking in exhibits after shows for missing parts and damage. Prepared damage reports for account managers which included any damages to graphics, furniture and lighting for all incoming exhibits.