Experience

USCutter

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2018 - Present

  Official title is only Customer Service Specialist, but I performed many additional responsibilities: Train New Hires in ticket processing and phone handling I designed the organizational framework of the current support system utilizing Zendesk. Built Report templates to suit the needs of my superiors and worked QA for ticket and phone support, reporting issues to my direct superior. Wrote Knowledge Articles, both customer and agent-facing, on how to service our machines as well as process contacts and liaise with other departments. Consistently reviewed processes to facilitate improvements with changing situations. Show less



Aerotek

• Musicians
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2013 - Dec 2017

  Completed 4 contracts at Nintendo of America, including during the launch of the Nintendo Switch. Handled Correspondence contacts primarily, in which I sorted contacts and processed them based on Knowledge Articles provided and took phone calls when necessary. Completed 4 contracts at Nintendo of America, including during the launch of the Nintendo Switch. Handled Correspondence contacts primarily, in which I sorted contacts and processed them based on Knowledge Articles provided and took phone calls when necessary.