Experience

SMC3

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Sales Support Analyst

  • Apr 2023 - Present



McMaster-Carr

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Tax Representative

  • Aug 2022 - Apr 2023

  • Validate customer tax exemption certificates • Correspond with customers to request revisions to invalid certificates • Maintain customer account tax status based on their tax exemption certificates • Archive tax documents for audit purposes

• Order Entry Representative

  • Nov 2021 - Aug 2022

  • Enter customer purchase orders into McMaster-Carr CRM software • Correspond with customers to resolve issues with purchase orders • Maintain exceptional level of productivity and accuracy entering purchase orders



Z1 Motorsports

• United States
• Automotive
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2020 - Nov 2021

  • Manage team of customer service representatives • Manage department CRM software • Manage warranty / RMA process • Manage fraud prevention process • Resolve conflicts with dissatisfied customers • Maintain KPI's to ensure a positive customer experience • Manage team of customer service representatives • Manage department CRM software • Manage warranty / RMA process • Manage fraud prevention process • Resolve conflicts with dissatisfied customers • Maintain KPI's to ensure a positive customer experience



OYO USA

• United States
• Hospitality
• 100 - 200 Employee

• Business Development Manager

  • Nov 2019 - Feb 2020

  • Complete sales process of Oyo Hotels from beginning to end • Prospect assigned territory to generate new business (cold calls, cold walk ins etc) • Foster relationships with prospective owners as a brand ambassador • Manage complex negotiations with prospective owners in order gain their alignment with Oyo brand agreement • Maintain well documented CRM software in order to efficiently move through sales cycle • Complete sales process of Oyo Hotels from beginning to end • Prospect assigned territory to generate new business (cold calls, cold walk ins etc) • Foster relationships with prospective owners as a brand ambassador • Manage complex negotiations with prospective owners in order gain their alignment with Oyo brand agreement • Maintain well documented CRM software in order to efficiently move through sales cycle



APR

• United States
• Automotive
• 1 - 100 Employee

• Account Manager

  • Feb 2017 - Nov 2019

  • Create and execute sales strategies to hit company growth targets for domestic and international accounts • Complete trips to our dealers to understand their market needs and support their business • Manage dealer training program to support APR Plus product line • Provide administrative assistance between dealers and APR's internal departments • Forecast hardware and software sales to insure efficient product development and proper inventory levels for new products •… Show more • Create and execute sales strategies to hit company growth targets for domestic and international accounts • Complete trips to our dealers to understand their market needs and support their business • Manage dealer training program to support APR Plus product line • Provide administrative assistance between dealers and APR's internal departments • Forecast hardware and software sales to insure efficient product development and proper inventory levels for new products • Obtain / enter purchase orders • Maintain customer account information through company CRM software

• Retail Sales & Support

  • Aug 2015 - Feb 2017

  • Conduct inbound / outbound calls and email with prospective customers • Provide basic technical support to existing customers with product issues and escalate to tech support team when necessary • Assist account managers with customer feedback/complaints on our dealer network • Enter customer orders and RMA's



Z Wireless - Verizon Premium Wireless Retailer

• United States
• Retail
• 100 - 200 Employee

• Retail Store Manager

  • Jun 2013 - Aug 2015

  • Create and execute strategy to exceed gross profit goals and KPI's • Coach and develop sales representatives • Maintain excellent customer service scores through Verizon NPS • Create employee schedule and payroll for adequate coverage while minimizing overtime • Receive purchase orders, maintain inventory levels and showcase inventory • Create and execute strategy to exceed gross profit goals and KPI's • Coach and develop sales representatives • Maintain excellent customer service scores through Verizon NPS • Create employee schedule and payroll for adequate coverage while minimizing overtime • Receive purchase orders, maintain inventory levels and showcase inventory