Assistant Administrator of Ancillary Services

• Mar 2019 - Present

Oversee all business operations for System Wide Imaging Services, Regional Laboratory Services, Inpatient and Outpatient System Rehab Services, Wound Care Services, Respiratory Care Services, and Neurodiagnostic Testing.

Administrative Director of Imaging & Respiratory Services

• Nov 2018 - Feb 2019

Director of Imaging Services

• Apr 2018 - Oct 2018

System Director of Imaging and Oncology Sevices

• Jan 2017 - Dec 2017

• White River Health System, licensed 225 bed regional health center, licensed 25 bed critical access hospital, free standing ED, and multiple imaging modalities in clinical practice facilities, affiliated with University of Arkansas Medical School. • Strategic and Operational oversight of all Imaging and Oncology services within the healthcare system • Developed new staffing plans that increased staff productivity in all radiology modalities from above the 65 percentile to below the 25… Show more • White River Health System, licensed 225 bed regional health center, licensed 25 bed critical access hospital, free standing ED, and multiple imaging modalities in clinical practice facilities, affiliated with University of Arkansas Medical School. • Strategic and Operational oversight of all Imaging and Oncology services within the healthcare system • Developed new staffing plans that increased staff productivity in all radiology modalities from above the 65 percentile to below the 25 percentile. • Started a nurse navigator program, breast surgery clinic, and high risk breast clinic which dramatically increased the number of mammograms and breast cancer treatments within the system. Show less • White River Health System, licensed 225 bed regional health center, licensed 25 bed critical access hospital, free standing ED, and multiple imaging modalities in clinical practice facilities, affiliated with University of Arkansas Medical School. • Strategic and Operational oversight of all Imaging and Oncology services within the healthcare system • Developed new staffing plans that increased staff productivity in all radiology modalities from above the 65 percentile to below the 25… Show more • White River Health System, licensed 225 bed regional health center, licensed 25 bed critical access hospital, free standing ED, and multiple imaging modalities in clinical practice facilities, affiliated with University of Arkansas Medical School. • Strategic and Operational oversight of all Imaging and Oncology services within the healthcare system • Developed new staffing plans that increased staff productivity in all radiology modalities from above the 65 percentile to below the 25 percentile. • Started a nurse navigator program, breast surgery clinic, and high risk breast clinic which dramatically increased the number of mammograms and breast cancer treatments within the system. Show less

Director of Hospital Operations

• Jul 2013 - Nov 2016

Operational oversight of Medical Oncology, Radiation Oncology, Wound Care services, Heart and Vascular Service Line/ Strategic service line growth and development to include employee and physician recruitment/ Development of marketing and community strategies for all service lines

Director of Radiology

• Feb 2004 - Jul 2013

▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Cath Lab, Mammography, Bone Densitometry, Radiology Nursing, RIS, PACS, Film Library, Transcription, Radiology Scheduling, Administrative Assistants. ▪ Co-Chair of the hospital Customer Experience Team, Press Ganey National Award recipient for Customer Service 2010, 2011 and 2012. 2011 Presenter on “Culture of Change” at the National Press Ganey Conference. ▪ Responsible for… Show more ▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Cath Lab, Mammography, Bone Densitometry, Radiology Nursing, RIS, PACS, Film Library, Transcription, Radiology Scheduling, Administrative Assistants. ▪ Co-Chair of the hospital Customer Experience Team, Press Ganey National Award recipient for Customer Service 2010, 2011 and 2012. 2011 Presenter on “Culture of Change” at the National Press Ganey Conference. ▪ Responsible for planning, organizing and directing the overall operations of Northeast Radiology Department and Northeast Diagnostic Center. ▪ Designed and developed customer, employee and physician satisfaction programs that dramatically increased satisfaction scores in all. ▪ Responsible for the design, setup, and startup of a 16,000 square foot completely digital Imaging Center, and 2,000 square foot Digital Breast Center. ▪ Responsible for the implementation of a fully functional radiology and web based PACS to include CR, DR, OR, 3D, Cardiology, Nuclear Medicine, Digital Mammography and Voice Recognition solutions.

Consultant

• Jun 2011 - Jan 2012

Work closely to develop and deliver webinars, live presentations, and books on customer service to Beyond Philosophy’s world wide customers. Work closely to develop and deliver webinars, live presentations, and books on customer service to Beyond Philosophy’s world wide customers.

Assistant Director of Radiology

• Feb 2001 - Feb 2004

▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Bone Densitometry, Radiology Nursing, PACS, RIS, Voice Recognition Dictation, Radiology Scheduling, Administrative Assistants ▪ Responsible for making operational decisions related to the delivery of high quality care and cost effective customer service. ▪ Serve as liaison and clinical division representative for interdisciplinary and extra-departmental activities. ▪ Responsible for… Show more ▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Bone Densitometry, Radiology Nursing, PACS, RIS, Voice Recognition Dictation, Radiology Scheduling, Administrative Assistants ▪ Responsible for making operational decisions related to the delivery of high quality care and cost effective customer service. ▪ Serve as liaison and clinical division representative for interdisciplinary and extra-departmental activities. ▪ Responsible for the preparation and oversight of the operational, capital, FTE, and units of service budgets. ▪ Developed the building of a 24,000 sq. ft., outpatient imaging center, managed multiple redesigns and construction in departmental rooms, reviewed vendors and selected equipment and led and managed several large projects simultaneously. Show less ▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Bone Densitometry, Radiology Nursing, PACS, RIS, Voice Recognition Dictation, Radiology Scheduling, Administrative Assistants ▪ Responsible for making operational decisions related to the delivery of high quality care and cost effective customer service. ▪ Serve as liaison and clinical division representative for interdisciplinary and extra-departmental activities. ▪ Responsible for… Show more ▪ Areas of responsibility: Rad/Flouro, MRI, CT, Ultrasound, Nuclear Medicine, Interventional Radiology, Bone Densitometry, Radiology Nursing, PACS, RIS, Voice Recognition Dictation, Radiology Scheduling, Administrative Assistants ▪ Responsible for making operational decisions related to the delivery of high quality care and cost effective customer service. ▪ Serve as liaison and clinical division representative for interdisciplinary and extra-departmental activities. ▪ Responsible for the preparation and oversight of the operational, capital, FTE, and units of service budgets. ▪ Developed the building of a 24,000 sq. ft., outpatient imaging center, managed multiple redesigns and construction in departmental rooms, reviewed vendors and selected equipment and led and managed several large projects simultaneously. Show less

Hospital Corpsman

• Feb 1992 - Feb 2001

Nuclear Medicine Technologist Nuclear Medicine Technologist