Experience

STEM Preparatory Academy

• United States
• Education Management
• 1 - 100 Employee

• Dean of Literacy

  • Nov 2022 - Present

• Academic Dean in Residence

  • Jul 2022 - Nov 2022

• High School English Teacher

  • Jul 2019 - Jul 2022



WRFN-LP Pasquo 103.7 FM

• On Air Personality/Producer

  • 2015 - Present

  .Currently featured on a live weekly music and personality driven radio broadcast with Radio Free Nashville .Manages selection and programming for on-air music content and material feature on the show .Interviews guest and produces pre-recorded content for live broadcast .Currently featured on a live weekly music and personality driven radio broadcast with Radio Free Nashville .Manages selection and programming for on-air music content and material feature on the show .Interviews guest and produces pre-recorded content for live broadcast



Phi Beta Sigma Fraternity, Inc.

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Area Director

  • 2015 - Present

  .Serves entire Middle-Tennessee Area with advisement for collegiate and graduate fraternity members in regards to new member intake, member retention, Regional and National behavioral policy and National Programs .Serves entire Middle-Tennessee Area with advisement for collegiate and graduate fraternity members in regards to new member intake, member retention, Regional and National behavioral policy and National Programs



STAYONTHEGO Magazine

• United States
• Book and Periodical Publishing

• Entertainment Editor/Writer/Copy Desk Chief

  • 2009 - Present

  .Currently serves as the copy desk chief for an entertainment news website and print publication .Manages the entertainment news staff by establishing and maintaining deadlines, style requirements and content for both online and print editions of the publication .Currently serves as the copy desk chief for an entertainment news website and print publication .Manages the entertainment news staff by establishing and maintaining deadlines, style requirements and content for both online and print editions of the publication



Vanderbilt University

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Chapter Advisor for Phi Beta Sigma Fraternity, Inc.

  • 2009 - Present

  .Provides fraternal and academic advisement for undergraduate members at a Andy. .Guide students with best practices for program implementation and scholastic achievement .Provides fraternal and academic advisement for undergraduate members at a Andy. .Guide students with best practices for program implementation and scholastic achievement



Visual Kool

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Founder/Writer/Editor

  • 2006 - Present

  .Developed a freelance writing, editing and graphic design company. .Created several emblems, graphics and design for various organizations in the Nashville-area .Provided feature stories for Nashville-area event publications .Developed a freelance writing, editing and graphic design company. .Created several emblems, graphics and design for various organizations in the Nashville-area .Provided feature stories for Nashville-area event publications


Intrepid College Prep
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• 9th Grade English Teacher

  • Jul 2018 - Jul 2019


Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Peer Advisor - Direct Team Support

  • Jan 2014 - Jul 2018

  .Supports full team of tenured Tech Coaches in a supervisory capacity.Provide regular stat and performance updates with agent metrics.Perform side-by-side evaluations with agents to help improve customer interactions and quality scores.Perform HERO evealuations for agents on the team (with OM guidance).Coach agents for improvement and consistency in meeting and exceeding metrics.Drive agent performance in APPY registrations and connected initiatives

• Tech Coach - Chat Team (Verizon Tech and Custmer Service Specialist)

  • Jan 2014 - Jul 2018

  .Consistent Top Ranking Performer Across the enterprise.Enhances provider satisfaction by researching tech issues and providing solutions for cellular devices and Verizon specific tech peripherals.Consistently meet and surpass daily, weekly and monthly metrics. Also earns strong quality scores.Served as PSS training MENTOR on multiple occasions.Worked on special project dedicated to helping teams improve CRT and Survey performance



Coventry Healthcare

• IT Services and IT Consulting
• 1 - 100 Employee

• Provider Network Specialist

  • Apr 2013 - Jan 2014

  .Updated, adjusted, corrected and maintained provider network database information .Contacted providers to verify provider information regarding location, availability and services rendered .Organized provider information for policy benefits and member referrals .Updated, adjusted, corrected and maintained provider network database information .Contacted providers to verify provider information regarding location, availability and services rendered .Organized provider information for policy benefits and member referrals



Windsor Health Plan

• United States
• Insurance
• 1 - 100 Employee

• Provider Claims Specialist/Member Services Agent

  • Jun 2011 - Jan 2013

  .Clarified claim denials, processing issues, appeal statuses and authorization issues for both professional and institutional claims to the aid of providers .Assisted members in understanding claim issues, benefit explanations, provider locations and various other policy and service concerns .Consistently met quality and performance metrics .Provided support for Manila agents, utilizing in-depth research skills and knowledge of software .Clarified claim denials, processing issues, appeal statuses and authorization issues for both professional and institutional claims to the aid of providers .Assisted members in understanding claim issues, benefit explanations, provider locations and various other policy and service concerns .Consistently met quality and performance metrics .Provided support for Manila agents, utilizing in-depth research skills and knowledge of software



Tennessee State University, Office of Strategic Communications

• Staff Writer/ Public Relations Agent

  • Jun 2010 - Sep 2010

  .Served as staff writer and agent for TSU’s public relations department .Charged with producing real feature and hard news stories for the University .Produced weekly content for web sources and monthly content for physical print edition .Served as staff writer and agent for TSU’s public relations department .Charged with producing real feature and hard news stories for the University .Produced weekly content for web sources and monthly content for physical print edition



Tennessee State University, English Department

• Teaching/Graduate Assistant

  • Jan 2009 - Jun 2009

  .Worked as the teaching assistant of a Graduate faculty member within the department .Developed and executed curriculum for optimal student learning and retention .Worked as the teaching assistant of a Graduate faculty member within the department .Developed and executed curriculum for optimal student learning and retention