Experience

Commonwealth of Kentucky - Commonwealth Office of Technology

• United States
• Information Technology & Services
• 100 - 200 Employee

• Data Analyst

  • May 2022 - Present

  -Troubleshooted procedures to help support users interact properly with hardware and software. -Collaborated with technical staff to establish goals and objectives for system improvements, issues with software, and upgrades -Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation throughout the State of Kentucky. -Troubleshooted procedures to help support users interact properly with hardware and software. -Collaborated with technical staff to establish goals and objectives for system improvements, issues with software, and upgrades -Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation throughout the State of Kentucky.



The Aaron's Company, Inc.

• United States
• Retail
• 1 - 100 Employee

• Business Systems Data Analyst

  • Feb 2020 - Mar 2022

  -Communicated clearly and effectively with users, colleagues, and management to quickly resolve issues and ensured customer satisfaction -Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel - Utilize ServiceNOW to factory reset electronics -Communicated clearly and effectively with users, colleagues, and management to quickly resolve issues and ensured customer satisfaction -Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel - Utilize ServiceNOW to factory reset electronics



Kentucky State University

• United States
• Higher Education
• 100 - 200 Employee

• Junior IT Help Desk Support

  • Aug 2018 - May 2020

  - Replace Computer screens, keyboards, fans, hard drives and NIC’s - Install/Uninstall and updated IOS systems, Microsoft OS, Firewalls and Clusters - Write detailed tickets about the computer troubleshooting and repair work done on computers/devices - Assist with mainframe updates and installations - Replace Computer screens, keyboards, fans, hard drives and NIC’s - Install/Uninstall and updated IOS systems, Microsoft OS, Firewalls and Clusters - Write detailed tickets about the computer troubleshooting and repair work done on computers/devices - Assist with mainframe updates and installations