Experience

tixee

• Cyprus
• Financial Services
• 1 - 100 Employee

• Project Manager

  • Jun 2022 - Present

  Results-driven role driving projects to completion following plans' timelines, budget, and quality parameters. Layout governance processes to provide status reports and briefings to management. Ensure strict systems security and company data protection are documented, implemented, and tested. Support the company's business continuity plans. ➜Jointly with stakeholders and knowledge experts within the organization, determine projects' goals and requirements. ➜Establish and manage cost, schedule, and performance baselines, implementing best practices and metrics to track progress. ➜Recommend solutions and enhancements for efficient and effective project implementation and administration. ➜Pioneer and manage testing protocols, quality assurance, and schedules for testing new applications and systems. ➜Devise and implement processes for employee onboarding, goal setting, talent assessment, and training. Show less



Alpha Bank

• Greece
• Banking
• 700 & Above Employee

• Information Technology Business System Analyst

  • Sep 2021 - May 2022

  Charged with managing information, communications, and technology projects. Defined projects' resource allocations, planning, development, integration, and implementation. Provided continual systems support with new releases and technologies while maximizing operational efficiencies. Monitored incident-related metrics to ensure proactive resolution and achievement of SLAs. ➜Improved internal processes and resolved issues across the E-banking systems. ➜Performed system and infrastructure product evaluations. ➜Developed test cases from business requirements and test scripts for UAT. ➜Created project deliverables and technical documentation(Project plans, BRDs, FRDs, CRs, MVPs etc.) Show less



AEON Payment Technologies Ltd

• Cyprus
• Financial Services
• 1 - 100 Employee

• IT Change Management

  • Jan 2018 - Aug 2021

  Selected to support technical direction and system architecture for IT change management initiatives. Analyzed and recommended innovations to enhance and provide a competitive advantage to the organization. Researched and developed digital banking solutions. ➜Pivotal in new product and service development as part of an agile team. ➜Developed, reviewed, deployed, and tested software. Participated in QA and UAT activities to help guarantee performance across various devices and tablets. ➜Performed comprehensive studies and critical analyses that included data collection, visualization, and statistical reporting. ➜Served as a technical expert in cyber security policy implementation. ➜Streamlined activities generating cost efficiencies in internal processes and vendors. ➜Designed, co-authored, and built the company website Show less



Praecellens

• Limassol, Limassol (Lemesos), Cyprus

• Q&A Fraud Department

  • Jun 2015 - Dec 2017

  User advocate accountable for delivering superior technical on-site and remote support. Provided quality technical management and led performance improvements driving innovation and automation. Owned activities involving quality assurance and compliance with regulatory requirements. ➜Problem-solved complex issues, identifying root causes with a focus on fraud detection and preventive actions. ➜Identified bugs and functionality issues within the website. ➜Ensured proper documentation, notification, escalation, tracking, and follow-through of incidents. ➜Successfully prevented 100+ hours of lost information through hands-on prompt troubleshooting and repair of technical issues. Show less



Ε. Γ. ΕΡΓΑΣΤΗΡΙ ΗΛ. ΥΠΟΛΟΓΙΣΤΩΝ ΛΤΔ

• Nicosia, Cyprus

• Computer Hardware Repair Technician

  • Mar 2012 - Jun 2015

  Hired to provide computer systems, hardware, and software technical assistance. Repaired and troubleshoot desktops, laptops, servers, network devices, and inquiries for clients, including small to medium-sized businesses. ➜Diagnosed system hardware, software, and operator problems. Provided recommendations and implemented corrective actions. ➜Managed the sales and the installation of a broad spectrum of products, including security systems, computer components, network devices, and peripheral devices. ➜Provided basic training on systems operation, microcomputer, and network resources to end users. ➜Maintained accurate records of time and supplies required to perform repairs and service. Show less



NT Rescueline

• Nicosia, Cyprus

• Customer Service Representative

  • May 2010 - Mar 2012

  First-line liaison, providing telephone support to customers requiring road assistance. Delivered exceptional, professional, and efficient service, answered questions, and forwarded requests to the appropriate staff on a case-by-case basis. ➜Coordinated with rescue drivers and other services to resolve customer issues. ➜Processed quotations, certificates of insurance, new business, renewals, cancellations, endorsements, and claim reports as needed. First-line liaison, providing telephone support to customers requiring road assistance. Delivered exceptional, professional, and efficient service, answered questions, and forwarded requests to the appropriate staff on a case-by-case basis. ➜Coordinated with rescue drivers and other services to resolve customer issues. ➜Processed quotations, certificates of insurance, new business, renewals, cancellations, endorsements, and claim reports as needed.