Business Analyst

• Oct 2022 - Present

Marketing & CRM Analyst

• Aug 2020 - Sep 2022

- Analyst of the Quality team, in charge of carrying out reports on the trend of customer satisfaction on a national scale; - Development of strategies to improve performance in the customer experience area, necessary to obtain results in terms of monthly and annual quality awards (monetary); - Presentation of results and direct contact with dealer managers and sales managers. - Analyst of the Quality team, in charge of carrying out reports on the trend of customer satisfaction on a national scale; - Development of strategies to improve performance in the customer experience area, necessary to obtain results in terms of monthly and annual quality awards (monetary); - Presentation of results and direct contact with dealer managers and sales managers.

Project Team Member

• Oct 2019 - Dec 2019

Project carried out in collaboration with the consultancy society Capgemini on the digital twin model with presentation at the company. Project carried out in collaboration with the consultancy society Capgemini on the digital twin model with presentation at the company.

Finance - Central Functions

• Oct 2018 - Dec 2018

- Cash flows and Accountability, having to do with the accounting of a big corporation and management systems (SAP); - Internal Auditing, accompanying the auditors in developing the company’s effectiveness and efficiency, aimed at improving the control and governance decision - making process. - Cash flows and Accountability, having to do with the accounting of a big corporation and management systems (SAP); - Internal Auditing, accompanying the auditors in developing the company’s effectiveness and efficiency, aimed at improving the control and governance decision - making process.