Experience

Gram Group | Weighing Systems

• Spain
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Departamento de Post-venta

  • Sep 2022 - Present



INSTRUMENTACION INDUSTRIAL ZURC SA (Grupo CIRCUTOR)

• Viladecavalls, Cataluña, España

• SQA (Supplier Quality Assurance) Department

  • Feb 2020 - Feb 2021

  • Work with workers to establish processes, standards and quality systems. • Coordinate the different teams and Departments so that they all work under the same objectives. • Provide support in the decision making of the Directorate. • Collect data and report on the quality management system focused on sustainability and competitiveness. • Identify training needs and recruitment profiles of the staff. • Evaluate and approve new suppliers. • Ensure that all suppliers know and meet the quality criteria set by the company. • Create methods, specifications, control and measurement systems in the different areas of the company, Purchasing, Production, Warehouse and Reception of goods, Laboratory, Technical Department. • Investigate and set standards related to occupational health and safety. Show less



International Capacitors S.A. (Grupo CIRCUTOR)

• Help Desk After Sales Manager

  • Jan 2016 - Feb 2020

  • Direct customer service within an Omni channel structure through Telephone, e-mail, Chat, customer access portal, WhatsApp and other applications.• Provide information, advice, answer questions, prospect and build customer loyalty.• Solve customer problems.• Attend without delay and shorten service times.• Boost sales.• Receive and process orders, requests and claims.• Analyze customer needs and manage as a team with other areas of the company.• Promote the recovery of the client portfolio.• Detect aspects of improvement.• Recognize and interpret the actions of the competition.• Identify market opportunities.• Collect valuable information about the client, their needs, preferences, satisfaction with the company and services provided.• Prevent future incidents reported to the different departments and/or areas of the company involved. Show less

• R&D and Quality Technical Department

  • Sep 2009 - Dec 2015

  • Technical documentation, specifications, electrical/electronic diagrams for the different Departments of the company, user and service manuals.• Create plans in 2 and 3D environments, exploded views, schematics, PCB design and prototypes, mechanical, electrical, electronic.• Coordinate and participate in the assembly and start-up in the manufacture of prototypes of mechanical, electrical, electronic parts.• Studies and tests of product behavior according to the national or international standards that apply to them, preparation of reports and analysis of the results obtained.• Test management, product certifications and homologations according to the regulations applicable to products manufactured with different UL, VDE, TECNALIA and LEITAT laboratories, among others.• Search, management and national/international negotiation of suppliers and purchases of new materials.• Management of subsidies and aid in company projects through the Ministry of Industry, CDTI and the Agency for the competitiveness of the company of the Generalitat of Catalonia, ACCIO. Show less



MICROFARAD (CIRCUTOR)

• Terrassa, Cataluña, España

• PLANT PRODUCTION MANAGER

  • Apr 2006 - Sep 2009

  • Manage and coordinate all the productive resources available in the work area. • Monitor effective compliance with manufacturing programs. • Ensure compliance with established quality, cost and safety standards. • Control the correct operation and performance of production facilities and production workers. • Distribute workloads among the different sections, assigning the necessary personnel to each one. • Inspect the optimal maintenance of machinery, installations and tools. • Motivate, encourage and collaborate in the formation of work teams and the personnel involved for the consequence of the manufacturing objectives. • Assess the jobs and versatility of workers to determine production needs. • Train production, quality control and technical service personnel. • Manage production documentation. • Ensure compliance with safety and hygiene regulations. • Plan purchases for the annual manufacturing schedule. • Contact suppliers to track costs and delivery times of raw materials. • Periodically reporting and reporting to the departments involved. Show less



SETECSON S.L.

• Spain
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• R&D Technical Department

  • Jul 2002 - Apr 2006

  • Create technical documentation (plans, layout's, specifications, etc.) for the presentation of offers according to customer specifications. • Propose improvements in the different projects and identify possible problems or inconveniences in the specifications requested from each client. • Create of mechanical drawings in 2 and 3D environments, exploded views, electrical and electronic diagrams, PCB's design. • Locate, manage and negotiate the purchase of the various materials and equipment necessary for each project. • Create the different user and service manuals as well as start-up forms. • Coordinate and participate in the assembly and start-up in the manufacture of mechanical, electrical, electronic parts. • Coordinate and participate in the start-up at the client's house. • Attend and solve the client's different queries and problems regarding their installation and equipment/s. Show less



KONIK INSTRUMENTS S.A.

• Barberà del Vallès, Cataluña, España

• Production Manager & Quality Deparment

  • Nov 1988 - Jun 2002

  • Supervise, coordinate all the productive resources available in the work area. • Comply with manufacturing programs and correct deviations. • Ensure compliance with quality specifications, control costs and established safety standards. • Monitor the proper functioning of the facilities, control the performance of production personnel. • Prevent bottlenecks, distribute workloads by allocating the necessary staff and resources in each situation. • Inspect and verify that the maintenance established in each section is carried out in its facilities, machinery and tools. • Motivate, encourage and collaborate in the formation of work teams and the personnel involved for the consequence of the manufacturing objectives. • Train production, quality control and technical service personnel. • Manage production documentation. • Ensure compliance with safety and hygiene regulations • Supervise, coordinate all the productive resources available in the work area. • Comply with manufacturing programs and correct deviations. • Ensure compliance with quality specifications, control costs and established safety standards. • Monitor the proper functioning of the facilities, control the performance of production workers. • Prevent bottlenecks, distribute workloads by allocating the necessary staff and resources in each situation. • Inspect and verify that the maintenance established in each section is carried out in its facilities, machinery and tools. • Motivate, encourage and collaborate in the formation of work teams for the consequence of manufacturing objectives. • Train production, quality control and technical service workers. • Manage production documentation. • Ensure compliance with safety and hygiene regulations Show less