Experience

Codemera

• Dominican Republic
• Software Development
• 1 - 100 Employee

• SysAdmin

  • Mar 2021 - Present

  Linux Web Server Administration and Configuration. Web Services Implementation in Docker. System Health Monitoring creating reports to operations and setting Backup and Disaster Recovery strategy solutions. Linux Web Server Administration and Configuration. Web Services Implementation in Docker. System Health Monitoring creating reports to operations and setting Backup and Disaster Recovery strategy solutions.



Advensus

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Supervisor

  • Feb 2019 - May 2020

  Training and motivating people to their highest potential in a call center envirioment. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Training and motivating people to their highest potential in a call center envirioment. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.



Theorem

• Marketing Services
• 700 & Above Employee

• Help Desk Lead

  • Aug 2016 - Aug 2018

  ADDS Administration focused in the users assistance, assigning permissions and organizing data. Desktop hardaware and OS Maintenance. Network administration trough SonicWall Firewall. Asterisk PBX support. ADDS Administration focused in the users assistance, assigning permissions and organizing data. Desktop hardaware and OS Maintenance. Network administration trough SonicWall Firewall. Asterisk PBX support.